Rude Employee of Kirkwood Highway/Newport, DE Location

hey Jared I live in the area were this Domino's location is and my
family and I never ordered from that location ever,ever again because
of the same problems you have had we ordered over the phone and we
waited the time alotted which was 30 min and our order never showed up
so we called that location and they told us they ate our pizza are
delivery was never sent out we never had a problem at any other
Domino's location except that one so we reported that Domino's
location to Domino's corp HQ and they now say that location has
improved in there delivery and in store pick up but I don't believe it
so we no longer order pizza from any Domino's location in Delaware and
the nearest Papa John's closed so we order from a local pizza place
called Seasons Pizza I guess you heard of them and when we place a
pick up order from Seasons Pizza we have had excelent service so try
Seasons pizza you will be glad you did LOL

I think it's funny that you call yourself "an irate customer" in the
letter several times. But yeah, you should have received your money
back when you asked for it.

hmm...doesn't this place give receipts? I'm just saying..that
paragraph about her having to check in the computer.. prolly would
have saved tons of time and frustration if you had shown a receipt.

Jared I am interested in assisting you in fighting this battle of the
hot pizza vs the great unwashed hordes of "slow-driving people". (I"m
guessing they're simply driving the speed limit, which doesn't fit in
with the Jared lifestyle?) Why not get one of the bags that the
delivery drivers use for their pizza? Just google for "pizza delivery
bag", there are tons of vendors.

Losing an order/ticket can happen, but refusing to refund money for an
order that was not completed or even started is not acceptable. In
such a situation, an apology and a prompt refund should have been the
minimum the customer receives. Instead, it appears Jared encountered
an employee copping an attitude.

I would have become upset had this happened to me, so I can understand
why Jared reacted this way.

The fact that you have this many "reasons" why you do things this way
is a little frightening, IMHO.

First of all, food that is taken to go (like pizza) is never taxed
anyway. So this onslaught of frugal patrons in the Domino's is likely
fallacious.

Secondly, the fact that you say that they should teach HER how to deal
with an "irate" customer is laughable. Seriously! Are you saying
that its perfectly alright for you to blow a gasket in a pizza shop
and the employees should all just cower and fall all over themselves?
That fact that you ADMIT you were behaving badly and see no problem
with that is also a little disturbing.

While she had no right to be rude back to you, its easy to see why
this conversation escalated so far out of control. If getting hot,
fast pizza is fraught with so much hassle, why not just have them
deliver it?

It's hard to get a really accurate picture of exactly what was said,
and in what sequence it was said by reading this letter. However, if
it's confirmed that a customer had not yet received their order, then
said customer has every right to a refund. There should never be any
argument involved in that case.

So, I'm with the OP on this one, for the most part. The only things I
would disagree with is him becoming irate, which as a previous poster
has said, be firm, but don't lose your cool. The other thing that
could've been left out is the part about "demotion". Whatever action
is taken against her, if any, should be entirely left to the
discretion of her superiors.

I would tell an irate customer to stuff his pizza in his ear, which is
why I don't work retail or food service and never will.

There is no reason a customer should become irate, but if one did I
would think about calling the police as well. You need to be firm in
your requests, but keep your temper.

Why didn't you eat before 6pm? Unless you work a third shift and/or
get up late in the day, you should eat earlier than that. Maybe this
is why you became irate.

They should have given you your money back promptly if your pizza was
not yet made. This sounds like a case of poor behavior on everyone's
part.

Asking for the employee to be demoted is just plain wrong.

Demanding ademotion of an employee is rude and not your call.

That said, it sounds like you both were out of line.

As someone with a working class income, I cannot afford to move to
another town. Not all of us are paid decent salaries.

Do you have kids? If you do, and you don't use rewards and punishments
to moderate their behavior (as you said you don't believe in such a
system), I suspect they probably have behavioral problems and/or are
spoiled rotten. Congrats for unleashing more a-holes into our society,
which is already overburdened with too many as it is.

As for having "too much time on my hands", it really isn't any of YOUR
business HOW I spend my free time, is it? If I want to use it to alert
Domino's to their failure to ensure a common standard of customer
service and conduct over their franchisees, that's MY choice.

That because of my comment that I "Make a Decent Salary".
I was trying to be sarcastic because you raved on about all the
vehicle traffic in YOUR town. I did not mean to offend you, I am
sorry if it did. As far as if I have kids comment? I actually do
have a 30 yr old and a 29 yr old. Both turned out awesome and I am so
proud of them thank-you! (I must have done something right there
huh?!) They are not assholes and have become productive members of our
society. Just want to point out....

By saying; "I have a lot of free time....and being a man who devoutly
follows the Behavioral Psychology school of thought, I believe in
using rewards and punishment to shape the behavior or people towards
desired ends. Hence, my determined pursuit of rectification to this
issue." You show a totally one sided view and are very biased in your
opinions, which is why I made that comment that (In my opinion) you
have too much time on your hands. Spend your time wisely.

As far as my "Salary" goes...I now live on a meager social security
disability because of my terminal cancer. I guess retiring from the
Military doesn't off the secured living I thought it would. NEVER
assume things about people please. Sorry if I offended you and yes
you do have a gripe with Dominoes. Hope you get that resolved.