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Refund due

Posted Thu June 19, 2008 6:23 pm, by Jessica L. written to Kohl's Department Stores

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I received a stand mixer as a wedding gift and therefore do not have the receipt. I looked on the web site and saw that they will issue a "corporate refund" if you do not have a receipt. So, I took it back to the store and asked for a corporate refund. The woman who did the return said I'd receive a check in about two weeks.

Today I get a phone call from someone asking to verify the address. He said I would receive store credit. I complained, so they transferred me to customer service who documented everything and said I needed to call their corporate refund center, which I did.

The woman at the corporate refund center said that a "refund" is a store credit. Huh? So, at this point, I've left a message with her manager.

On their web site, it states that you can get store credit or a corporate refund. These are listed as two separate things. The woman in the store said I would be receiving a check in the mail. In fact, the receipt from the store says a "level 2 refund", whatever that is.

This was a wedding gift and I can't exactly go up to the people who gave it to us and ask for a receipt. That's kind of rude.

I would like Kohl's to refund (give me the money for) $207.83.


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by jov j. Posted Fri December 9, 2011 @ 9:05 PM

Kohls is the WORST of all. They will NEVER issue your refunds till you
call them, and even if you call...kiss goodbye to your money. They
harass people a lot on refunds. No one picks up their Customer
Transactions number, and even if u leave a call back...(keep dreaming,
no one calls)....I am sure they probably have made millions by not
issuing refunds. A class action law sue is needed by citizens against
Kohls for stealing fradulently. I have had many cases...Now, I keep
copies of the refund reciept, and call after 10 days...but still,
getting money back is a dream...I have lost almost $500 earier by not
tracking kohls refunds....Trust me...a law sue is needed against kohls
for these refunds.

Reply


Re: Refund due by BellaSera Fri June 20, 2008 @ 1:10 PM


I have to wonder about the gift givers by RedheadwGlasses Fri June 20, 2008 @ 1:18 PM

by dulynoted Posted Fri June 20, 2008 @ 5:46 PM

But oh well...its over and done with she has her cash. That's all she
wanted anyway was the money.
As for it being rude to inform the giver that she needed a
receipt...she didn't want that person to even know she returned the
gift. I wonder how many other things she returned like this...maybe we
will be seeing another letter directed to Target pretty soon.
LOL

Reply

by SiouxFan Posted Fri June 20, 2008 @ 12:40 PM

For not having proof of purchase, you sure seem to be quite demanding.

Reply

by Jessica L. Posted Fri June 20, 2008 @ 10:46 AM

Just to give an update . . .

Kohl's called this morning and will be issuing a check for the refund.

Reply

by dulynoted Posted Fri June 20, 2008 @ 7:36 AM

I agree with both Red and Michelle...Red with her reasoning and
Michelle with her explanation.

It's still $200 no matter how you look at it. And why not use the
money to purchase gifts for birthdays, anniversaries, and even the
holidays coming up.
Think of it as recycling the gift you received by giving back to more
people.

Reply
by Michelle O. Posted Thu June 19, 2008 @ 10:41 PM

Usually when a retailers offers a corporate refund for a high dollar
item it is because their Loss Prevention Dept is going to try to
verify sales history of the item. Often times they can research much
much more than you would expect...anyway, in my experience this was
usually a strategy to "buy time" and get the person out of the
building. Depending on the result of the LP investigation, a check
may or may not be issued.

My guess, and only my guess, is that when they looked into your
history there were no red flags and that is why they are offering you
the credit.

When a list of potential refund methods are listed, that is to tell
the customer what options the business is choosing from, not to ask
you how you want your refund. Their site does not indicate that you
would get a check (although I do understand that you remember the
clerk indicated it would be a check), just that the refund would come
from corporate. The service desk probably has a dollar limit that go
there.

Reply

Your exactly correct by Marty5223 Sat June 21, 2008 @ 8:47 AM


by RedheadwGlasses Posted Thu June 19, 2008 @ 7:14 PM

If their policy is corporate refund = check, then you probably should
get that. But if they insist on store credit what will you do? I
mean, I think most people could find a way to spend $200 at Kohl's --
running shoes, kitchen stuff, underwear, gifts for Christmas, etc.
It's not like you're actually OUT any money.

Reply




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