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 CVS is the Best!
Posted Tue July 1, 2008 12:00 pm, by Daniel D. written to CVS
Write a Letter to this Company | Rate this Company
Couple weeks ago, I went to CVS pharmacy on Colonial/SR 82 in Fort Myers , Florida to pick up my prescription. The pharmacist , Dr Asmaa Bazzi, came from behind the counter to counsel, and share info about my medication. She smiled and asked me if I am planning to go to Africa. I said Africa ? No, and laughed. She explained to me that she is asking because of the type of medication prescribed, Chloroquine, which is normally prescribed, to prevent or treat malaria, when you visit certain areas. I told her, that I am a kidney transplant patient, my physician said my potassium was low, and was expecting a potassium pill.
The pharmacist, not only seemed concerned, but called my physician office to double check. One hour later, she called me back home, and informed me that a prescribing error had happened, and the prescription is to be filled for KlorCon M20, which is a potassium.
Dr Bazzi was so concerned about my health, she thanked God for catching that error, and explained to me that they have this program at CVS , where they counsel all new to therapy patients on their medication, and that this is what differentiates CVS from other drug companies. I cannot in any way express my appreciation to Dr Bazzi, and to CVS , for that program of counseling, that saved my life. I have never seen customer care like this before, and Dr Bazzi, and CVS must be congratulated.
Since that time, I feel a strong emotional connection with Dr Bazzi, I call the pharmacy, and ask about her by name. When she knows it is me, she asks kidding "no trip to Africa?", and she puts a smile on my face. I will never go anywhere else, and will recommend my friends to go to that store. Employees like Dr Bazzi, are hard to find, and it is always a joy to be under their care !
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What a wonderful pharmacist! What a delightful letter. Thanks for
writing it, Daniel. I needed to read a kick-ass compliment letter
today. Great job.
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by SuzieCat Posted Wed July 2, 2008 @ 11:52 AM
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What a wonderful story! CVS has a true gem in that pharmacist and I
hope she is treated as such.
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by ~Fiƒi-la-ƒlea~ Posted Wed July 2, 2008 @ 8:49 AM
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We definitely need more pharmacists like this. Glad you acknowledged
her wonderful work, and it's nice to know this about CVS too.
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by calm Posted Wed July 2, 2008 @ 6:57 AM
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This is a wonderful story.
I'm really glad that you had a pharmacist good enough to spot the
problem that day, and I'm really glad that she had a customer good
enough to tell the company about her excellent service.
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What a great story of care. If you have the time, be sure to call
800-SHOP-CVS and let the corporate guys hear the story. They'll make
sure it gets in the hands of her boss and her boss's boss, so that she
can get the recognition she deserves.
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by SumnerMan Posted Wed July 2, 2008 @ 3:08 AM
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This is a great story about a great pharmacist. From my 12 years of
experience in drug stores I've discovered that when it comes to
pharmacists it isn't so much the chain they work for but who they are
as a person. No chain will turn an uncaring, incompetent pharmacist
into one who is caring and competent. At the store I'm in right now I
see the extremes of both sides when it comes to our staff of 4.
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by ♪♪Venice♪♪ Posted Wed July 2, 2008 @ 4:03 AM
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CVS is very lucky to have this pharmacist, and so are the customers.
An employee is a person first, and no company can change a person into
someone they're not.
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I get all my prescriptions filled at the same Rite Aid. The
Pharmacist in charge is absolutely wonderful but the other one is a
nasty beatch. I try to avoid filling prescriptions when she's on
duty.
I did have a chat with him about her and she seemed to improve a bit.
When I first started taking narcotics, I didn't know that state law
limited how many you could take per day or get per month. Instead of
explaining it to me, she would just toss the prescription back and
tell me "I can't give you that many" without any explanation. So I
took it home and went back when he was on duty. I told him what
happened and he politely explained the law and that they could fill it
but I could only get 150 instead of the 180 my doctor wrote it for.
I told him that might be an issue when I called the doctor for a new
prescription and he told me not to worry. If I had a problem, call
him and he would call my doctor and explain it to him. Night and day.
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