Verizon STILL doesn't care about their own family!

At least from what I can tell from the limited details of your
situation...

I had a DSL & landline account with them for a year, and then I closed
both of them and got one bill marked 'final bill' afterwards. About 2
months later, I got a notice from a collection agency about some
amount that I had supposedly owed Verizon and was past due...took some
digging to figure out that there was a second bill that was supposed
to have been sent, but wasn't, in between the time I got the 'final
bill' and the collections notice.

Funnily enough the missing bill doesn't have a due date, and the time
between the day I estimate I would have received the bill and the day
the collections agency probably received the account info is maybe
30-35 days...it's almost like they didn't expect me to be paying it
anyway and didn't want to bother with the pretense of waiting for
payment.

I got Verizon to credit my account for the amount, but damned if I can
get either Verizon or the collection agency to remove the collections
reference from my credit report. I hate to sound like a conspiracy
theorist but it really does seem like they single out customers they
don't like to punish with 7 years of bad credit...I've heard of
numerous other people having problems with Verizon credit report
issues.

instead of a long letter with anything BUT details?And possibly leave
out the fact that your wife works for the company? It has zero (0)
bearing on this problem. You did wait until the end to mention it
this time, but you still couldn't resist adding it. You chose an
extremely odd way to do it I might add, with this reference to
"allowing" your wife to work at VZ. I think it galls you that she
does, and I would try my best to ignore it if I were you.

You know, something informative would help, such as "Vz says they sent
a bill for $xx.yy for the reason [reason] on xx/yy/zz, but it was
never received." "VZ sent my account to collections on xx/yy/zz, and
I paid it on xx/yy/zz. I'd like them to remove this mark from my
credit." I would concentrate on the obvious - you've paid it now and
there should be no amount due.

Instead there is are these allegations they are enjoying watching you
twist in the wind, threats to have your wife quit, yada yada. It
doesn't help solve the problem, or give the reader at VZ anything to
work with.

The word is imply, not infer.

You seem hung up on thinking VZ is getting a charge out of pursuing
this beyond payment. If you get beyond that, maybe you can
concentrate on the details and get this resolved.

While it can't change the facts, I'm kind of curious why your wife
didn't keep tabs on your own accounts since she worked there.

You really do need documentation to fight this. And you're only going
to get it from Verizon. Can't you wife get it?

One way you can prove exactly what happened, and when, is to ask for
bill copies. When I worked at Verizon Wireless (Left in May 05) we
could go back two years for copies. NOTE: Expect a charge for this,
but it may be worth it)

As "allowing" your wife to continue, if you pulled that nonsense with
me, I would have to reconsider "allowing" you to be my husband.

Another note, whether someone works for the company has zero bearing
on how things are handled. Treating past due employee accounts
differently can get you in all kinds of hot water legally.

know we still had the option of dictating where our women work! If I
tried that with my GF, I woold be wearing a lady's size 5 in my rear
end.