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Not Allowed to Try On Bras at Kmart

Posted Fri July 11, 2008 12:00 pm, by Carianne C. written to Kmart

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This afternoon I went to the KMart on Astor Place in Manhattan. I selected a few items to try on and went to the fitting room where the staff member on duty informed me that it was not permitted to try on bras.

I was quite surprised as there's no sign to this effect and I've never been somewhere that doesn't allow customers to try on bras. While I understand the potential hygiene issue, I can't fathom buying a bra without seeing how it fits because in my experience no two fit the same.

I asked the staff member about the policy and was told, "It's how it is. Don't buy them then." While I imagine she must have been tired of answering questions, that isn't the most helpful of answers. I tried on the other clothes and then left.

Is this a chain wide policy? Will there be any information posted in stores about it? I hope you do re-consider since KMart is one of the only places I've found that carries Vassarette bras near here, but I can't buy a bra without trying it on.

Thank you


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by Simbabe54 Posted Fri July 18, 2008 @ 8:37 AM

That is a strange policy.While I understand not being allowed to try
on underwear......you should be able to try on bras.The OP is right,no
brand fits the same and it is neccesary ro try them on.
I think many other stores carry the Vassarette brand and would be glad
to let you try them on,but if you really want a nice bra and don't
mind paying a bit more,try Lane Bryant like another poster said.They
are well made,comfy and they fit better than any other bra I have ever
worn.Good luck and I hope K Mart changes this policy.


by eydieville Posted Tue July 15, 2008 @ 8:46 PM

i didn't know they wouldn't let you try on bras. that strikes me as
ridiculous. i can certainly understand not being allowed to try on
panties, but bras? some people mentioned theft, but when i try on
stuff, they give you a plastic hanger with the number of items you
have written on it and you'd better return or at least show the
employee the same number of items when you leave. i guess you are
stuck with buying the bra and hoping for the best. when you get home,
you are going to try it on there and then return it if it doesn't fit
and they are going to put it back on the floor and resell it, right?
that does away with the cleanliness angle. so, i don't see why they
have this policy. i'd go to walmart.


Re: Not Allowed to Try On Bras at Kmart by The Ghost of Tom Joad Erik Tue July 15, 2008 @ 3:05 PM

by MA Cunningham Posted Wed July 16, 2008 @ 4:21 PM

You want to try on OTHER PEOPLE'S bras!

Welcome back & congrats on the "new addition." Now we know why you've
been away for so long! LOL!


by MA Cunningham Posted Tue July 15, 2008 @ 1:01 PM

this ONE employee was misinformed. I could see if you took thongs to
try on (SNORT!) but bras should have been just fine.

I hope they respond and clarify this because even the cheapest stores
I've ever been in (anyone remember Aames, Gold Circle, Zayre's or
Hill's?) let you try those on.


no response as of yet by travellingcari Mon July 21, 2008 @ 10:41 PM
by Soylent Green Posted Tue July 15, 2008 @ 12:19 PM

buy it and try it on at home and return it if it doesn't fit properly.

I mean how are do you buy bras ? Not nearly as often as toilet paper
it's not the most inconvenient thing to do.
OR even try the bra on at the store anyway.
How is the employee going to stop you ?
Also, why not just buy your bras from your usual place ?


correction* by Soylent Green Tue July 15, 2008 @ 12:50 PM

frequency by travellingcari Mon July 21, 2008 @ 10:38 PM
by Nicole F. Posted Mon July 14, 2008 @ 10:50 PM

Seems weird that K-mart won't let you try on bras, when at Sears,
we'll fit you for one.

So much for being "one company."

You've gotta try a bra on before you buy it. Doesn't K-mart realize
this? I understand theft, but if they had these things called fitting
room attendants, then they wouldn't have to worry so much. (I so wish
we had attendants at Sears because we lose a lot of money through


by I\'m back Posted Mon July 14, 2008 @ 4:16 PM

As a new mom who is breastfeeding, I have been changing bra sizes
constantly. If I didn't get to try them on in the store, then I
wouldn't be able to buy one at all.
It seems very strange that they wouldn't let you try them on. Maybe
they have had a problem with people (not you) going into the change
room putting on the bra and leaving without paying for it.


You've got it. by (What's With this Cheese Thing???) Peanut's Mom Tue July 15, 2008 @ 2:48 PM

O/T but....... by Sunflower Sarah Wed July 16, 2008 @ 4:43 PM

I would believe it. by (What's With this Cheese Thing???) Peanut's Mom Thu July 17, 2008 @ 1:38 AM
by Final Score: Boys-3, Girls-1 Posted Mon July 14, 2008 @ 10:42 AM

You are right. All brands/cuts fit differently, and need to be tried
on. It's just a bra, do they let people try on swimsuits, I wonder?

It's not like it's a thong.

It's a shame they are the only retailer that carries the brand you
like. Someone else mentioned seeing if they accept returns, that would
be a good route to take, then just return if it doesn't fit.


It might get suspicious if she buys three different sizes and by Donno Mon July 14, 2008 @ 9:07 PM
by Debra C. Posted Mon July 14, 2008 @ 9:42 AM

The issue here isn't the quality of the bra, but the fact that you
were not allowed to try it on. I think that is totally ridiculous. I
guess they would rather have you waste time and money by trying it on
at home and having to bring it back because it didn't fit.
Never heard of such a stupid store policy.


by LadyMac Posted Mon July 14, 2008 @ 6:52 AM

I think Kohl's carries this brand too.

You're exactly right... this is a stupid policy and should be changed.
I hope you hear back from them.

by christy l. Posted Mon July 14, 2008 @ 1:17 AM

walmart carrys that brand. if you want a good bra go to lane bryant &
get a free bra fitting. its like your not wearing one.


Don't have a Wal-Mart here that I'm aware of by travellingcari Mon July 21, 2008 @ 10:39 PM
by shewakesupl0nely Posted Sun July 13, 2008 @ 5:15 PM

I think Target has a good selection of bras, as compared to the
"marts". I bought a gel bra there recently that dramatically
increased my tips. Before that's misconstrued...I work at a casual
chain restaurant. I definitely recommend the gel bras if you have
small boobs like me.


I love this comment! by ♫Venice♫ Sun July 13, 2008 @ 5:20 PM

Ha! I love your candor! n/t by RedheadwGlasses Sun July 13, 2008 @ 7:25 PM

by cissy Posted Sat July 12, 2008 @ 10:05 PM

My guess is, it is a security issue. Someone might do the "switch" if
the changeroom isn't monitored. Their loss of sales and satisfied

by Zan Posted Sat July 12, 2008 @ 7:09 PM

Seriously though, I completely agree - bras need to be tried on. No
more unhygenic than trying on a shirt, really. Everything I buy goes
straight into the washer anyway before I wear it for real. I usually
buy bras in department stores and have never been told I couldn't try
them on first.


Ha ha... by BellaSera Sat July 12, 2008 @ 9:53 PM

by ♪♪Venice♪♪ Posted Sat July 12, 2008 @ 5:30 PM

If you can't try on bras, are you allowed to return them? I realize
that wouldn't make any sense, but if bras are returnable, just try
them on at home and take back wasn't doesn't fit.

I've noticed that policies regarding personal apparel such as
underwear and bathing suits vary from store to store, and there may
even be some laws involved, but I never heard of not being able to try
on a bra or not being able to return one.


Don't think it's laws in this case by travellingcari Sat July 12, 2008 @ 8:35 PM

I agree.. by Harleycat (aka Usual Suspect #2) Mon July 14, 2008 @ 2:41 PM

by Donno Posted Sat July 12, 2008 @ 3:23 PM

I didn't know what to think of this when I read it. So I did a little
Goolging. For 20 minutes. Everything I found mentioned trying them
on before buying. Women advising other women "how to begin". at
Macy's, VS, ...

It sounds like this CSR said what she believed the policy to be, but
if they want to sell bras they better allow it.

I'll go back to the other side of the aisle now...


by ~Fiâi-la-âlea~ Posted Sat July 12, 2008 @ 11:47 AM

Kmart won't be doing so well in that department then. That's
rediculous if it is their store policy. I bet you can try on bathing
suits though. Strange.


by RedheadwGlasses Posted Sat July 12, 2008 @ 11:06 AM

I agree completely. You have to try on a bra before buying it. If
you don't hear a response from them, consider contacting the manager
of the store directly. I don't think this is a store policy, but an
employee who doesn't think it's an acceptable practice.


by Teresa B. Posted Sat July 12, 2008 @ 3:36 AM

I quit buying bras at places like that years ago. I buy them from a
LaneBryants, where I am measured and fitted for the right one.

I have been told that I was not allowed to try on bras before at Kmart
so I think it might be a company wide rule.

But you are right, bras come in different cuts, sizes, ect and you
dont always wear the same size in different brands. And you have to
be able to try it on to make sure "the girls" are where they are
suppose to be.

This is the reason I only buy from Lane Bryant, because I know that I
can try them on and make sure that they fit and look right under my
tops. They cost more, but they last longer and the quailty is much
better then those from Walmart ect...


Used to Love Penney's by travellingcari Sat July 12, 2008 @ 8:34 PM

If memory serves by (What's With this Cheese Thing???) Peanut's Mom Thu July 17, 2008 @ 1:41 AM

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