Horrible Disappointment at Krispy Kreme

This is an old letter, but I wanted to offer a belated postscript.
The Krispy Kreme in question has now gone to having a 24 hour drive
through service! No more problems with them being closed!

Your not serious, right? I mean give me a break. Something tells me
that you in particular should not be eating donuts. Sorry, but either
you have some serious overeating issues to be trekking across the city
at night for a freaking donut...or you are just another loser trying
to make a buck.

Hey, last week, on sunday night I wanted to shop for a new suit at
Robinsons-May for a job interview tuesday. Oh...but I messed around
all day, and when I got there the store was closed!!!! I had to wear
an 'old' suit!!! And the gas!!!dont get me going!!!

CAN YOU HELP ME OUT????

LOLOLOLOLOL..............

Hardly the worst example of "Send me stuff I don't deserve!" I've
seen, but still absolutely ridiculous.

I'm all for supporting the consumer over the big guy, but what really
happened here was- you ASSUMED they would be open late because other
KK branches are open late.

The entire paragraph about how it would be smart for them to stay open
later is completely irrelevant. They set their hours. You didn't
check.

And your math "logic" is wrong, too. You asked for gas money for two
trips. Even if they did compensate you, and I'm sure they laughed at
you while they sent you coupons, why should they pay gas for two
trips? Only one trip was fruitless. Unless you show up without
knowing if they would be open again. Oh, and if you live 10.6 miles
out of town, shouldn't you have used the highway mileage?

You made an assumption. You lost. Totally your fault. And I think
you know it. Nice job getting free donuts, though.

I gotta stop coming back to this letter. It's making me hungry for a
Krispy Kreme donut, and we don't have one anywhere near us.

Thanks Rochelle! I'm off to write a letter to Krispy Kreme to get
free stuff too! Free dozen donuts for a complaint is a pretty good
return!

The KK in my area was closed down and all we have is DD. I didn't go
to KK when they were here cause there donuts are very fattening and
tastes to sweet for me. Although DD aren't much better fattening wise,
but they tastes better. The fat content in donuts are not good for
you and eating them all the time is even worse. I know a few people
that has put on about 10-15 pounds over the past 6 months to a year
that eat there a lot. I know that DD isn't the only reason but it
started when they started eating there. Okay, time for me to quit
rambling.

Congrats, Rochelle.
I'll be going to my local Krispy Kreme about midnight tonight. They
may or may not be closed by then (I have no idea what their hours
are), but I feel much better in knowing that one way or another, I'll
get my donuts.
And totally free.

And I'll have to take a moment and wonder what my PF collegues were
thinking when they sided with her on this.

"Donuts are such a popular late night food" What????

When I came home from work today, there was a letter to me in the mail
box from Krispy Kreme doughnuts! I was so interested to see whether
they would offer me a verbal butt-whooping and no donuts, as the
majority opinion here at PlanetFeedback would desire, or if it would
be something better than that.

They sent me a very nice handwritten letter apologizing for my
inconvenience and a coupon for a free dozen donuts! The manager who
wrote the letter also indicated that she would send the feedback
regarding their hours to their corporate office. Do I expect any
changes from this? Probably not, perhaps their current hours are due
to economic conditions. I know also that Krispy Kreme has struggled as
a company in Colorado, so I am actually grateful that there is one
here at all -- despite the argument offered here that they aren't real
donuts at all.

The manager did note in the letter the store hours "as for right now",
which indicates to me that there could be future changes ahead. So for
any future trips which fall at unusual times, probably anything
outside of 9-5, I will call first.

Thanks for all of your comments! It was fun for me to read them. :)

Thornton
1051 East 120th Ave.
Thornton, CO 80233
Phone: 720-977-8555

Call next time before you drive somewhere.

I know how people get when they start craving the Krispy Creme. My
friend said he use to drive 50 miles one way to get the donuts.

He would nearly wreck if the Red Hot Sign was on.

I have seen him trembling for donunts.

When the local store closed in the parking lot of the retail store I
use to work out our business bombed.

The donuts drove our business.

looking online I found an older article about how poorly these
franchise stores are doing in the area.

http://findarticles.com/p/articles/mi_qn4191/is_20060126/ai_n16040827

It mentions others stores including the one you mention in your
complaint were subject to future cuts.

My guess is you might end up without a store at all.

The people in the Krispy Kreme were not there to sell you donuts.
They were there to clean up the store, possibly do paperwork, and all
the other hundred things that employees must do to close up a store.


It seems from your letter that there was a sign regarding store hours,
but also that it wasn't a great sign. Do you think what was upsetting
wasn't so much the hours but the fact that the hours had clearly
changed to a less convenient time for you? I understand that it can
be frustrating to drive somewhere only to find that they have
decreased their hours, but it does happen.

I think the situation you describe is unfortunate and no doubt very
annoying, but I just don't think you're owed anything beyond possibly
a reply detailing the new hours.

I have a couple of words for you, Phone First. This way you could have
saved yourself the $9.78 in gas costs you claim your are owed for your
mistake.

Look on the bright side, next time you get a craving for KK, you will
know that location closes at 10pm.

The store closes at 10pm, and you want them to pay for your gas
because you went to the store after closing time??? Are you
serious???

And since when are doughnuts "a popular late night food"??? I've
never heard this before. Ever. Generally people eat them at
breakfast, but maybe someone with large amounts of trans fat corsing
through their veins might want to eat doughnuts all hours of the day
and night.

At least you have krispay kreme by you. They shut them all down by us.
And ten miles is not that far anyway

At least you have krispay kreme by you. They shut them all down by us.
And ten miles is not that far anyway

This was a "horrible disappointment"??? No, this was a mere
inconvenience. Unfortunate and annoying, no doubt, but still... an
inconvenience.

There can never, NEVER be a complaint about Krispy Kreme - they are
the food of the Gods!

But in all seriousness, your failure to note the closing time is
neither their fault nor their problem. If you chanced driving the
10.6 mi. trip WITHOUT ascertaining whether anyone would be there,
that's on YOU.

And as for the cars in the lot, if you have EVER worked food service,
you know they are probably closing down teh machines and prepping for
the next day - it has nothing to do with selling you donuts.

Oh, & BTW, the definition of a "loyal" customer is NOT someone who
refuses to ever patronize and establishment after ONE bad incident.

No one owes you anything. What if they, for instance, had a
pipe/water problem they were fixing? If they don't have fully
operational water in the building, it is ILLEGAL for them to sell you
so much as a cup of coffee, period. You got dissappointed, get over
it and stop thinking the world owes you things.

Bottom line, it's their store. If they decide to open up between the
hours of 12am and 12:03am, that's upto them.
It's upto you to decide if you want to go there or not. Nobody forced
you to go there and nobody is forcing you to continue going there.
They owe you nothing except to give you good product when and if you
buy from them.

"There were 4 cars in the lot. I don't know what the people were doing
in the Krispy Kreme store, but they were obviously not there to sell
donuts to me." They most likely were closing employees cleaning the
store.

This does sound annoying, however they were closed. Maybe Krispy Kreme
will take your suggestion to heart and extend their hours, however I
doubt it.

Your compensation request is illogical however. Why do you deserve
free donuts because they were closed? It's not their fault that you
went after they were closed.

(720) 977-8555 - I suggest you call it if you have any questions.
(moderator note- this is the KK phone number out of the phone book) I
did and got my answer really quick.

"These were the ones who contacted us every time they placed an order
to complain that something was wrong..." How dare they complain when
something goes wrong.

I still think that getting rid of a customer should be the last thing
you do, not the first thing.

I'm not saying they shouldn't call when something goes wrong - if
something legitimately did. But there was a small percentage of
customers who - like the OP - defined "something going wrong" as
something that they simply didn't like. Orders not arriving on a
Saturday morning when they placed the order on a Friday night, when
the shipping timeframe of 3 business days was clearly defined on the
website. Or the donut shop being closed after 10PM when they wanted a
late night snack.

Lady Mac, you seem to be taking offense at my comments, and I'm sorry
for that. But we're just gonna have to agree to disagree.

Rochelle H.,

As our economy continues to bob, weave and dip retailers and consumers
alike are going to have to rethink shopping as we used to know it.

Retailers will need to schedule to forecasted demand and when that
errors they too will have to pinch in to meet the needs of the
customers.

The days of the cushy office were over years ago and those that did
not figure that out then will have to now.

These same operators are going to need to take a good hard look at
Hour of Operation. The days of 24 hour operations and staff standing
around to entertain and serve that single guest are falling by the
wayside fast.

The Big Box, major chains are going to have to think outside the box
in many ways. Local Hours of Operation will need to be tested. Again
the day of jumping in the car and shooting over to Company X and on to
Company Y is no longer an option for the retailer nor the customer on
the threshold of $5.00 per gallon gas.

Shopping trips will need to be planned out to maximize resources.

Like the other commentors say...call first but that too will be source
of letters to PFB as staffing levels will not allow the old "answer by
the third ring mandate".

A far as your request for compensation...it ain't gonna happen.

BillR.

Wow! You managed to stereotype policemen, paramedics, and barflies
while make unreasonable demands to be compensated for your lack of
planning and poor gas mileage, and all for some pretty lousy
doughnuts! Frankly, I wouldn't have bothered to do the math over this,
but I would love to see the face of the Krispy Kreme executive who
reads this letter!

You could have saved yourself $9.53 by using a quarter to call first
and make sure they were open.

Well, to be fair, I think as a suggestion, the letter isn't horrible.
I do know may KKs are open late, and I don't think it's unreasonable
to suggest this one change its hours.

But you really feel you deserve compensation because they weren't open
when you wanted them to be?

Sometimes people frickin' amaze me.

A loyal customer would know the h.o.b. Unless you hadn't frequented
this location recently. Which would make a"loyal customer" argument
mute.

So...is THIS what that whole comparing dollars to doughnuts is all
about? LOL!

Frankly...I would give my right arm for a Krispy Creme doughnut! LOL!
And its been a traumatic thing that most of them in town have shut
down. Dunkin Doughnuts cant even compare!

But..they ARE just doughnuts. They arent even worth leaving the house
that late for.

If something this trivial gets you that upset I would hate to see you
in a real tragedy.

I think what amuses me most about this letter is that the time the OP
spent doing her calculations about time times gas times donuts to
dictate to Krispy Kreme how many donuts it will take to win back her
"loyalty" was probably ten times longer than it would have taken to
click a few times on their website to find out the hours of operation
of the store, or pick up the phone to call for this information.

So let me get this straight...If you feel like going to a place to
shop and it is closed, the store owes you compensation?
You are not a loyal customer, you are a customer. Your disloyalty
shows in your freebie grab, and the fact that you say you won't
return. Loyal customers do not try to bribe stores with their
patronage.
All stores close. Just because you want to shop after closing doesn't
mean they need to pay you compensation. I hope Krispy Kreme bans you
as a customer.

I may just fly out to Colorado at 3 some morning if I can get my
travel costs refunded.

It isn't Krispy Kreme's fault that you drove ten miles without calling
first. I never heard doughnuts described as "late night food" before.
Maybe they had some kind of emergency, or the oven broke? Sometimes
things are out of everyone's control. Next time, call first.

...to see that I am not the only one who thinks Krispy Kreme doughnuts
are lousy. I hate these punch out grainy sugar things they try to
sell. But people love em and I do not know why.

We have a few local mom and pop doughnut places that make the best
damn doughnuts ever! They open at 6am and close at noon.

Anyhow this letter is a riot, a loyal customer who will never return.
LOL

First of all having tasted Krispy Kreme donuts I do not believe they
rank up there with the best...and second call before you go to make
sure the place is open. A simple phone call would have saved you all
those calculations.

Next time, call first. Stop being so over dramatic over some (in my
opinion) lousy donuts.

Can we be a little more overly dramatic, please?

Horrible disappointment? Puh-lease!! They're donuts, for God's
sake!! And not even very good ones at that, IMO.

If that wasn't bad enough, then you have the NERVE to request payment
for fuel wasted on your trip that night, and for the next time you go
there to get "reimbursement" donuts!! Reimbursement? FOR WHAT?!??!

"I am very disappointed in you, Krispy Kreme, and don't believe that I
will return to your store unless this situation is corrected."

Followed by "Your Loyal Customer". Oh some loyalty - threatening to
not return to the store unless they pay for your gas, twice, because
of an error in judgment on your part!

I hope Krispy Kreme pays you gas for 21.2 miles to travel in the
OPPOSITE direction.

Get a grip, will ya?
Sheeesh!!!

The horrible disappointment is you are driving a car that gets only
18mpg and you put premium gas in it.

If you are willing to spend $5 in gas to get your morning donut, I
doubt this disappointed you very much.

You deserve what you got at Krispy Kreme. Nothing.

War is horrible. Children dying of AIDS is horrible.

There is nothing remotely horrible about you assuming the place would
be open at that hour.

Theatrics aside, they owe you nothing.

All this wailing and gnashing of teeth over something that isn't even
real doughnut.

That is my final ruling.

The Doughnut Police

I can really say I have never bought donuts at 10pm at night. I can't
even remember the last time I have had one, they are high in fat and
calories and not good for you. I guess I am stuck in a rut with my
Cheerios, oh well.

Perhaps maybe you should have called before you made your trek out to
get donuts. There is no compensation for your mistake.



Good Day

Written less than two hours after the incident, perhaps the OP wasn't
thinking clearly.

The first paragraph negates the demand based on time and gas lost.
The OP chooses to drive that far. The OP chooses to go out for donuts
which are hardly a necessity. I do not expect Wal*Mart to compensate
me if they are out of an item. I do not expect McDonald's to
compensate me if they run out of ingredients for a sandwich.

Believe it or not, cars in the parking lot do not necessarily mean the
business has to be open. After the store closes, it must be cleaned
for the next day. Most restaurant employees working at close must
remain afterwards to sweep/mop the floor, clean the machines, wipe
down tables, put ingredients away and so on.

Yet another person who had some freaky upbringing and who doesn't know
how the world works. Ignore her, and she'll be on her way.

Is this a real letter?

How about before going to such a place like Krispy Kreme, you should
maybe try calling them to verify when they are closing or look on
their website? Honestly, the only person to blame for the wasted gas
is yourself.

If it would really benefit them being open late at night, then I think
they would be open late at night.

Your "request" of doughnuts is stretching it and frankly, a bit
laughable. How is this the store's fault? Why do they owe you
anything? They don't even owe you an apology.

Be an informed customer and don't be one that expects everything to be
given to them, spoonfed.

On a side note, I like the occassional doughnut meself. Our local
Krisy Kreme has a big neon board right on the interstate so whenever
there are fresh doughnuts, they light up that sucker and then you
gotta watch out because people dart through three to four lanes trying
to get to the exit to go get fresh doughnuts. LOL

Cops = Donuts...funny.

But seriously, you dont deserve anything. Why is it you feel as
though you should be compenstated for your gas just cause you decided
to drive that far for donuts before checking to make sure of the
closing times. In todays economey businesses are closing earlier to
help keep over head low. So you didnt get your donuts, its NOT the
end of the world.

I only go when "the light" is on. But of course if I set out to drive
that far that late I call ahead of time to make sure that its not a
wasted trip.


Its called MY responsibilty to ensure that the places are OPEN when I
am going instead of expecting that they will be just cause I think
that they should be.

for every hour they are not open when you might possibly want to get
some... and the gas that you would have used driving to not get them.
You really want them to reimburse you for gas for driving to pick up
free donuts? I have to become more creative when I am looking for
hand-outs.