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Dude, You Screwed Up and Bought a Dell

Posted Mon July 14, 2008 12:00 pm, by Don M. written to Dell Computer Corporation

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I bought a Dell E1405 Inspiron laptop in May of 2006. I previously wrote to complain about the poor quality of the materials used - the finish began wearing off the left mouse button over a year ago. As of last week, the finish was completely gone. I compare this to the durable finish on my IBM Thinkpad, the buttons after 7 years looked and worked like brand new.

A month ago, the left mouse button stopped "clicking". There is no spring or motion at all to it, and the slightest pressure is assumed to be a click. I haven't dropped the computer, spilled beer on it, used it as a doorstop. It hasn't even traveled anywhere.

So, I bought a used palmrest assembly on Ebay. After spending $30 and a few hours of time, I have restored the mouse buttons to their previous function. The previous owner must have used WebTV, because the mouse button shows no wear. I guess I have a year before that starts wearing off.

The quality of this product should be absolutely embarrassing. I saved a few dollars by shopping online, but it was a huge mistake. The first indication was you failed to honor a rebate. Actually, your customer service team failed to ever admit the rebate even *existed*. The Dell website changed the day I ordered, and nobody had any record of what it advertised the following week! After 13 hours on the phone, I was finally able to get a Dell mediation specialist to issue me a credit. So I earned $75/13 = $6 and hour, tax free, to get what I should have received with no effort.

Now, I see the quality of a Dell computer is really bargain basement. I will happily pay twice the price next time to deal with another company. I'll get better quality, and there seems to be no doubt I will get better customer service.

Absolutely nothing. There isn't anything Dell could say or do that will change my opinion of the company. I wouldn't buy a two cent piece of bubblegum that said "Dell" on it.


Reply



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by MA Cunningham Posted Wed July 16, 2008 @ 4:18 PM

[SNORT!]

This Bud's Fer U, DOOOOD!

Reply
by Scott F. Posted Wed July 16, 2008 @ 1:44 PM

I have I Dell Dimension 4550 purchased in January 2003 and a Dell
Inspiron E1505 purchased in July 2006 and have had absolutely no
problems nor complaints with either one. My Dell monitor is starting
to get blurry when showing dark colors so I'm replacing it with an
LCD. My next computer will be built from components, not because Dell
is bad but because I want to save money.

Reply
by Kimbrena Posted Tue July 15, 2008 @ 3:03 PM

buy a Mac :D

Reply

by Richard S. Posted Tue July 15, 2008 @ 9:34 AM

Have you considered buying a wireless USB mouse to use? I purchased a
dell laptop last summer and hate the mouse pads on any laptop. I
bought myself a wireless keyboard and mouse and use my laptop like a
desktop when I am at home.

Reply

by All About the Branding Posted Tue July 15, 2008 @ 7:02 AM

I've owned (either personally or via a job) many Dell machines in my
life. Here's what I've found: the desktop machines work well. The
laptops, on the other hand, always have some sort of problem. Always.

Reply

by Donno Posted Tue July 15, 2008 @ 12:19 AM

I see now that the reference to Dell's old marketing slogan may
irritate Dell owners. I didn't intend that.

I was referring to myself; I didn't mean that everyone who's bought a
Dell screwed up.

I know *I* screwed up. I can't say how *other* people feel. If you
like your computer, love it, more power to you. I was just calling a
spade a spade from my own perspective.

Reply


by Teresa B. Posted Mon July 14, 2008 @ 11:15 PM

I hate Dell. I have purchased 2 in 2 years. This year when my last
Dell was getting slow I wanted to upgrade it. Dell was charging me for
upgraded memory almost as much as I would pay for a brand new system.
I even stated I can buy memory off market and was told by the Dell rep
that I could not dp that because they owned the Dell parts and that my
Dell PC would not work with after market non Dell parts. I believed
him as I did not know any difference. Found out later that that was a
total lie. Anyways, instead of buying the Dell he was trying to sell
me, I went to Best Buy and bought a Compaq.

Dude, Dell sucks.

Reply
by Nicole F. Posted Mon July 14, 2008 @ 10:47 PM

I have a Dell XPS 140 laptop. It's about three years old and it's
still working pretty good. It has the problem with the left mouse
button sort of indented, but it still retains function so I haven't
fixed it yet since it's out of warranty now.

The logos fell off where I rest my palms at and you can see the sort
of glossy look where I put my hands at from paint wearing off, but
I've seen that on tons of other makes, brands, and models.

The only thing that tends to wear out quickly is the
powercord/charger/adapter. I squeezed two years out of the battery
before I had to replace it with a new one.

All in all, my experience with dell has been good and I even receive
good customer service even though I don't have a warranty anymore. It
sucks that yours wasn't so great. :( I like Dell--yeah, I've had my
problems, but they are all right. We have three computers in the house
and they are all dell. One's nearly seven years old and is still going
along fine.

Reply

by SuzieCat Posted Mon July 14, 2008 @ 10:43 PM

I am on my third Dell. This one is about three years old. Never had
any real issue, just an annoying language barrier when calling in once
to ask about my warranty.

Sorry it hasn't worked out for you.

Reply

by Ryman Posted Mon July 14, 2008 @ 9:17 PM

So if there is nothing Dell can do, why are you writing to them? So
they will know some random person who purchased a computer from them
two years ago is unhappy? OK. Duly noted. I'm sure they'll all be
losing sleep tonight.

Reply


Thanks for coming in today by Donno Mon July 14, 2008 @ 11:29 PM

by Norma Rae Posted Mon July 14, 2008 @ 9:06 PM

I can't rhyme. So just pretend I am.

Your complaining all 2 years after you bought it? You? The guy who
gives everybody else crap for the same thing?

Thats the funniest thing ever.

Reply


Norma by Just Brenda Tue July 15, 2008 @ 6:48 PM

by brookeanne Posted Mon July 14, 2008 @ 7:22 PM

WOW 13 hrs on the phone did you have a stop watch?

Or did you estimate the time? Surely you didn't spend 13 hrs on just
one call.

Reply


I was caring for my invalid mother, and after the first two calls I started keeping track by Donno Mon July 14, 2008 @ 7:58 PM


by puyro Posted Mon July 14, 2008 @ 6:42 PM

Over 2 years ago I bought a Dell Inspiron 600m off their website.


And I love it.

And nothing you could say or do will change my opinion of the company.

Reply


Everyone's experience is different by Donno Mon July 14, 2008 @ 8:24 PM


xD by puyro Tue July 15, 2008 @ 12:10 AM




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