terrible service with no manner

Well, let's ignore the grammar pickiness for now. . . (I do think that
grammar is very important, especially in business correspondence, but
it's been hammered into the ground by other posters now. We get the
point: The grammar is bad!)

I don't really understand why you are upset. Could there be some
cultural difference here? I don't really expect my server to say
"you're welcome" each time I say "thank you." In fact, a
friendly-sounding "uh-huh" or "mm-hmm" is a perfectly acceptable,
though less formal, form of "you're welcome" to me. I say "thank you"
so frequently during the course of a meal that "you're welcome" would
begin to sound ridiculous if a server insisted on saying it every
time.

You say that she kept asking your husband to repeat himself while
ordering, but judging from the poor communication of this letter,
perhaps she was simply having trouble understanding what he was
saying. I don't see why that is a problem--isn't it better to clarify
than to bring the wrong dishes?

You also say that she took your food when she brought the take-home
box, but since you were having a refillable dish, I would imagine that
she was obligated to do so.

Your other complaint is that the woman (please do not use "girl" to
refer to a female old enough to work, unless she is your friend and
you know she doesn't mind) gave you a dirty look when you requested a
refill. Often, busy workers can give looks that customers perceive as
dirty, but really they are just focusing on their job. Since she
didn't /say/ anything negative, and since I don't see other points of
rudeness to indicate that she would be likely to give a dirty look, I
would rather give her the benefit of the doubt.

Finally, since you do not provide this woman's name, nor the time and
date of your visit, even if she had been the rudest server ever, she
could not be reprimanded. Please be "willing to work" on future
business correspondence, if you desire results rather than attention.

If you talk the way you type, I can understand why she wasn't very
patient with you.

There are just some people in life that are a little harder to
communicate with. I am partially deaf in one ear. Like the previous
posters have stated, this could have been due to numerous variables.
Like music in the background or talking down and not looking and
speaking directly at your waiter. I was reading your letter and only
managed to be able to get thru about half way. I hope that is not the
way that you normally speak. Not trying to be judgmental but when
using words like "cuz" it makes you sound like a teenager that is
trying to text message a complaint in your letter. Being a frequenter
at Olive Garden myself (5-8 times a month), I don't believe this to be
a corporate problem and if anything should be addressed by local
management. That way the problem can be properly addressed. If there
was a problem they can then train the employee to be able to do her
job better or even find out if they might having a hearing disorder
that might impact their job. In the feature at least

If you speak the same way you write I can understand why your server
had to keep saying "what?" Of course, "excuse me" or "pardon" would
have been more polite.

Maybe you and the waitress don't speak the same language. Or deafness
or partial deafness could play a role. It could also be that the
waitress didn't actually work there and you inconvienced a passerby.

Next time you don't get good service, ask for a manager or ask if you
can be seated in a different section.

Please rewrite the letter.

Terrible.........letter............

You should have complained immediately. There is no need to put up
with bad service unnecessarily. Complaining now about a nameless lousy
waitress doesn't solve the problem.

Just a thought, maybe next time you should have someone proof read
your letter. This way it will be a little easier to understand.
...... No offense

I completely understand what you're saying.
Some people below are being pretty harsh, as the root complaint is
very valid.

The Olive Garden I've been to has ambient music playing. If you
mumble, don't look at your server while you speak, or talk into your
chest, he/she won't be able to hear you clearly. Asking you to repeat
yourself is to clarify that the order is taken correctly. Also, if
she couldn't hear you, you probably couldn't hear her very well.

If you ordered the unlimited soup and salad, which it sounds like you
did, you are not allowed to take any part of that home with you. The
company would go out of business in a hurry if this were the case.
What food did you keep working on if you weren't brought more? Were
you still eating your first serving and ordering more already?

I'm not sure whether you have one or two daughters who are six years
old, but from what I read, your daughter/daughters had one kid's meal,
your husband had a soup and you had the soup/salad. You were lucky to
get a take out box, if that was all you had. You didn't get bad
service, you just didn't get all the free food you hoped for.

If everything I have said is wrong, please re-write your letter so
it's less difficult to understand.

Pardon me.

If your letter here is any indication of how you talk, it is no wonder
she couldn't hear/understand you. My 6 year old can type better than
this, at least he knows where the shift key is for capitalization.

She seemed very willing to work, she was definitely running around
according to your letter. Maybe she did have something wrong with her
ears. I worked in the retail industry and unfortunately had an
incident with a Q-tip and my ear that caused loss of hearing in my ear
for several days. Maybe she had gone swimming the day before and had
water in her ear and just couldn't hear you.

Excuse me Miss, but might I point out that you have no manner?

terrible letter with no sense

Mimi, your complaint is valid, but is very hard to understand. I have
provided you with an updated version you may wish to re-send.

On a recent visit to my local Olive Garden restaurant, a horrible
waitress who has no manners served my family and me. When it was time
to order, my husband placed all of our orders in an attempt to
simplify the process. When my husband ordered some soup, the waitress
said "What?", indicating that there was a lot of noise in the area, or
she did not understand. I presume the latter due to the fact that we
were the only table in her section at the time. While he continued our
order, she continued to say "WHAT?" after many of our choices. If
there was confusion, there were much better ways that she could have
been handled this. When the food arrived, she set it down in front of
us, and we said "Thank You!". Her only reply was a grunt that
resembled "uh-huh" and then she walked away. A nice "You're Welcome!"
or "Enjoy your meal folks!" would have been a much better reply. My
children were even confused as to why she lacked manners! When I
wanted more soup and salad, I ordered another salad, and the waitress
gave me a very dirty look, and I decided against ordering more soup to
avoid further aggravating her. My children did not eat very much of
their food, so I asked for a box. At this time, she took my plate
without asking if I was done, and I was disappointed as I had a few
last bites to eat.
Usually, eating out is a pleasurable time for my family to spend time
together and relax, however this waitress's poor manners were a big
customer turn-off, and we were hardly able to enjoy our experience.
To rectify this situation, please pass this letter on to the
restaurant manager and a district manager so they can review this, and
follow up with the waitress. I suggest that the parties previously
mentioned also review with their staff the importance of not bringing
personal problems in to the workplace, and especially not allowing
them to affect their performance.

If you had a problem with the service you received, it probably would
have been most effective to speak with the manager at the time. Your
last sentence is meaningless without a name, so then what's the point
of the complaint?

Yikes. No wonder she had trouble understanding your husband if he
talks like you write.

Seriously, my five-year-old sister can type better than this. At least
she knows that the shift keys are beside the "z" and the "/" keys.

terrible letter with no grammar

I think your letter is fine if you wish to convey a theme of
illiteracy and uneducated speech.

If you speak the way your write I would be unable to understand you
either.

If you send this letter it will go into the trash as there is no way
anyone will take it seriously.

that the server had a problem understanding if your whole family
speaks like you write. It sounds like both you & your husband had a
problem with speaking in such a way as to clearly communicate what you
wanted.

I normally order for myself & both of my sons when we are at a
restaurant. They are at ages that it's just best if they don't
communicate with the server at all! But I try to make sure that the
server knows who gets what meal when I'm ordering. It just drives me
nuts when someone can't be clear & concise when placing an order of
any kind. Get it together in your mind & then speak!!

As for the manners, maybe the server had just finished with a large
party or had a large party due in. She clearly had other obligations
& may have forgotten to respond, but that doesn't indicate that she
has NO manners. Just that she temporarily forgot them - like you
temporarily forgot how to speak for yourself when she took your food
away. Stuff happens...

n/t :)

Personally it drives me nuts when one person orders for the whole
table.
1) I never know who to look at when I need to ask questions about the
order (ie: what kind of potato etc)
2) It's harder to know who gets what when the food is delivered
3) It takes twice as long to take the order because it often goes:
me: "Fries or mashed?"
Order-giver to person whose order it is "Fries or mashed?"
Person: "Fries"
Order-giver: "Fries"
But that's just my opinion!!

And it is 'you're welcome,' not 'welcome'. As for the rest, this
letter needs a complete rewrite. Through all the spelling and grammar
errors it is hard to see how the server was unfriendly.

If you aren't done with your food, tell the server. Don't let her
walk away. That's what I do.

The server is running all over the place here. Salad refills, to go
boxes, clearing the table. It sounds like she is willing to work.

Maybe if you would write in sentences, they would take you seriously.
I hate it when people write like they think!!