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Motel 6 Expects Customers to Stay in Filth!

Posted Sun July 20, 2008 12:00 pm, by Brenda V. written to Motel 6

Write a Letter to this Company


Dear Sir/Madam

I am writing you to report an appalling stay my kids and I had at one of your locations; in Mason, Ohio.

When we arrived our church group was VERY tired from driving 6 hours to our destination (this hotel). The room was not clean and had not had the carpet vacuumed as leaves (I assume these are shed in the fall) and potato chips were all over the carpet.

As you can imagine we were all anxious to get in the shower and call it a night. I had my little girl (8) get started in the shower while I unpacked everything for our stay. The shower was extremely filthy, with scum on the shower walls and black mold up on top of the rim of the shower. There were also FOUR (4) little used bars of soap (different varieties) left all over the shower. After her shower she grabbed a towel and screamed "ma-ma, there is poop on my towel", I went to the bathroom to witness what she thought was "poop" and low and behold there it was "nasty feces" smack in the middle of a supposedly clean towel we threw this towel on the floor of the bathroom (very disgusting)!!

I would have given her another towel, but this is the only one we had in our room. I called the desk and he said he would bring us some fresh towels in 30 minutes. I waited 45 minutes and still no towels or shower for my 9 year old son or myself! I called again and the desk said we would have to wait till morning?? I mean come on, morning? We ended up showering and using our own dirty clothes to dry off with.

When we turned the television on we noticed black/brown sticky stuff all over the dresser underneath the television. Once again, Gross!

When trying to fall asleep we could hear nothing but a running (not dripping) bathroom faucet, it was so annoying I had a very hard time falling asleep.

The next day after a very long and trying trip to Kings Island we once again could not wait to get back to our hotel to shower and fall asleep. When walking into our room I noticed only one bed was made and the room had still not been vacuumed, and had two towels and no wash clothes! I had my youngest jump in the shower again and when she's done I hear a familiar scream "ma-ma, there is poop on the towel again. I go into the bathroom and it's the SAME towel that was there the night before, the maid re-folded the towel (that was on the floor behind the toilet) and put it on the shelf to use. I was devastated that my daughter had to be subjected to this filthy, gross up keep of a hotel, let alone touch the towel that was once thrown on the floor for the same reason. I can't imagine the health department allowing such ignorant upkeep on a hotel room, especially with all the infection i.e., aids, hepatitis and other communicable diseases! I was so grossed out that I took a picture of this with my camera phone. When I reported to the office, they took it very nonchalant, as if to say "no big deal"...

The second night I slept in my son's bed with him and his covers smelled like human urine, I am sickened to know that someone could just throw bedding on a bed weather it be clean or dirty. I was also bit on my ankles by some small bug that was in our beds my whole body has been itchy since we have been home. My best friends daughter became ill in her hotel room (the day we left) with pink eye (a very communicable disease)!!

I don't understand how the Ohio Health Department could allow such disgust and atrocious maintenance to a hotel room. This hotel made our little trip terrible, it was a place I will NEVER visit again with my family or church. You people aught to turn the lights on instead of leave them on to witness such grotesque filthiness! I am sure this cannot be good for your business, is this the way all Motel 6's are ran and operated?

I look forward to hearing from you quickly as this is very fresh in my mind and not to be just brushed under the pillow, as my kids and I deserve the respect as to be given an explanation. My husband even told me to go across the street to the Holiday Inn, but this would have been hard to do when the whole youth group was driving only two vehicles and all staying at this motel. WIth the rising price of gas, groceries and everything else - I feel like our "saved for" trip was ruined by having to stay in an eviroment that was fit for a pig!

I would like an explanation as to why Motel 6 is able to expect a customer to stay in such filth!


Reply



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by Gary S. Posted Sat July 26, 2008 @ 8:08 AM

Why would you let your son stay in a pissy bed? Why would you even
stay one night? Two cars to go ACROSS THE STREET is not that
difficult, and you could have gotten a refund.

Reply
by Jean A. Posted Fri July 25, 2008 @ 3:55 PM

I once had a similer experience at a motel in TN. I didn't stay. I
got my deposit back and went to a better place. Why would you subject
your children to such a place. Shame on Motel 6! I won't stay there.

Reply
by Mike H. Posted Thu July 24, 2008 @ 8:34 AM

I think all motel chains should be shut down. they are dirty and
filthy, violate health codes, and often attract drug dealers,
prostitutes, and sex offenders!

Reply


then where would you have folks stay? by SuzieCat Thu July 24, 2008 @ 10:45 AM


Grow up Mike..n/t by Harleycat Thu July 24, 2008 @ 1:36 PM

by p d. Posted Tue July 22, 2008 @ 10:25 PM

There is a part of me that says they expect customers to stay in such
filth because they do.

I wonder if a motel would let you check out the room before you
actually took it? I remember my father doing that and they always let
him.

Of course, that was years ago and things change.

Reply

by Nate. Posted Tue July 22, 2008 @ 7:49 PM

Your children would have been taken away from you if this was their
living condition at home. So why would you allow them to stay in this
condition at a hotel? If this letter is indeed true, I hope you
realize that next time you should select a different lodging
establishment.

Reply
by KJCat Posted Tue July 22, 2008 @ 3:47 PM

It sounds like this problem was not limited to only your room. I'm
sure that if everyone in your group was as unhappy (rightfully so)
with their rooms as you were that they would have been happy to load
up and move to another hotel, especially if it just meant going across
the street. Bottom line is that while I agree with you 110% about
how disgusting and unlivable the rooms must have been, I have to say
that it was your responsibility to get your money back and take your
kids to a more acceptable location.
I think the only explanation you can hope to obtain is that the
owners/operators of that location just don't care that their rooms are
disgusting. Call the health department. Maybe they can do something
about it.

Reply


Surprised by SuzieCat Mon July 21, 2008 @ 11:06 PM


"I am surprised a church group chose a Motel 6" by RedheadwGlasses Tue July 22, 2008 @ 12:43 PM

by SuzieCat Posted Tue July 22, 2008 @ 2:32 PM

LOL, Red!! Seriously, I would not allow any kid under my care to stay
at that chain.

Reply

by ♫♫Venice♫♫ Posted Tue July 22, 2008 @ 3:32 PM

I have my doubts about the letter being real... church group,
children, poop, etc. It's got all the right button pushing elements.

Who wouldn't go screaming from that room when there were other choices
of hotels right in the area? Very strange.

Reply
by Jo23 Posted Mon July 21, 2008 @ 10:25 PM

When I think of Motel 6- that is exactly what I envision- which is why
I would never stay there. That being said, one time I got stuck with a
hotel room at the Ramada (another chain that I wouldn't usually stay
at) in Florida via Hotwire. When I walked into the room it was
disgusting- bugs on the nightstand something red and streaky in the
bathtub- not rust (blood perhaps?) damp carpet etc- and you better
believe that I was only there long enough to find another hotel that
had availabilty that night. Even though I had just gotten off a long
flight and had to use the bathroom- I didn't even want to do that
there. We ended up staying at the DoubleTree and having a great time.
If we hadn't been able to find another room, I seriously would have
slept in the car. And this was just me and a friend. If I had kids I
couldn't imagine subjecting them to potentially dangerous health
issues. Why didn't you move?

Reply

by Tom S. Posted Mon July 21, 2008 @ 7:50 PM

You had the chance to move to another motel, but chose not to so -
thereby subjecting children under your care to that health
hazard/filth - because it was "inconvenient" for you to move them?

Please tell me that your church has stripped you of any authority to
make decisions for its youth group.

Reply

by Marty5223 Posted Mon July 21, 2008 @ 7:45 PM

You said you arrived with a church group. I assume the group booked
more than one room? Was everyone elses rooms as nasty?

You should of ran out of that room and demanded a clean room, or left
the hotel immediately. Even if you were tired.

What is more important your health or being tired?

If you had doubts why the Ohio Health Dept could allow such disgust
and atrocious maintenance to a hotel room I have to ask you why you
allowed your family to sleep in such filth.

This entire letter makes me itch! IF cleanliness is next to Godliness
then you were in HELL!

Reply

by Mrs. Sid Vicious Posted Mon July 21, 2008 @ 1:27 PM

why didn't you leave, or asked to be moved to another room?

Reply

by Sunflower Sarah Posted Mon July 21, 2008 @ 11:59 AM

I would have slept in the car rather than deal with pee-soaked sheets
and poopy towels. Nasty.

Reply

by Final Score: Boys-3, Girls-1 Posted Mon July 21, 2008 @ 10:52 AM

I don't know if an "explaination" is going to do any good. I mean, is
it going to fix anything? I think YOU owe it to yourself and to
everyone else who may stay here to

CALL THE BOARD OF HEALTH YOURSELF!!!

Maybe the reason they haven't done anything is because everyone is to
mousy to report this. Take charge of the situation! You should have
been on the phone with the Ohio Board of Health immediately, you can
find their number in the phone book the hotel has right there in the
nightstand next to the Bible.

Motel 6 isn't going to give you any explaination, I'm afraid.

I also do think you are due some sort of refund. But to be honest, I
think you should have listened to your husband, and just walked across
the street to the Holiday Inn. There is no way I would stay in a room
with poopy towels and pee-soaked sheets. Ew.

Reply

by BellaSera Posted Mon July 21, 2008 @ 9:53 AM

I read the part of the letter where you complained to the front desk,
but really, you should have ramped this up to a manager. You have a
valid complaint, but it may be hard to get a refund or discount after
the fact. (And I do think you deserve some sort of compensation
here.)

I'm also wondering if it was possible to move to another room. Perhaps
another part of the hotel had rooms that were more attentively
cleaned.

And I understand it may have been inconvenient to move to another
hotel, but if - God forbid - you should encounter this situation
again, do not hesitate to move to another hotel, at least for the sake
of your children.

Hopefully you'll get some resolution from this experience.

Reply
by mrsdkm Posted Mon July 21, 2008 @ 8:58 AM

I would have taken the dirty towel doen to the lobby where people were
checking in and complained very loudly!

If you cherged the room on a credit card, you should have left and
contacted the credit card company and explained the situation.

My last experience at a Motel 6 was negative and I will NEVER stay at
one again. The motel was next door to a liquor store and drunks sat in
the stairwells and talked loudly all night with filthy language.

The pool was dirty and the housekeepers were smoking and drinkiong
beer around the pool even though there were NO SMOKING and NO ALCOHOL
signs posted.

Reply


by dulynoted (aka duttycalls) Posted Mon July 21, 2008 @ 8:39 AM

This woman's husband was right...they needed to pack up go to the
Holiday Inn across the street explain about the deplorable conditions
at their competitor (Motel 6) and they may have received a discount
for at least the one night.

Writing a complaint after you leave the premises lacks credibility
about why you did not speak up at that time if the conditions were
that deplorable/filthy. Especially regarding the towel...I mean you
call down for fresh towels but failt to complain about the conditions
at that time.
Makes them wonder if the rooms were really that bad or if you just
want those expenses refunded.

Also photos would have helped alot. I am sure someone had a camera
phone or other type of camera since it was a group trip.

Reply

by Casmly Posted Sun July 20, 2008 @ 11:32 PM

Maybe it's just me, but I'm having a really hard time believing this
letter. I guess I have standards that would NEVER allow me to stay in
a hotel where there is a surprise in the towel. Let alone let my kids
stay there. And then you slept in a bed that smelled of urine, who
does that???? I would rather sleep in my car than subject my family
to that. Sure, the hotel should be held responsible if this is in
fact a true story. However, when are people going to take
responsibility for their own actions. YOU STAYED THERE! Even after
you knew how gross and disgusting it was, YUCK!!!

Reply

by Teresa B. Posted Sun July 20, 2008 @ 9:47 PM

Yuck. I can not believe you stayed. What about others in your party?
Did anyone else mention these conditions? Did you talk to
management? I mean face to face? Why didnt you go to the front desk
when they told you that they could not bring you towels?

After finding the poo on the towel I would have packed my bags, my
kids and go the hello out of there. I think you could have managed to
let others in your party know where you would be and how to contact
you. Also I am pretty sure that all thet hotels are with in walking
distance of each other so using not having your own car as a valid
excuse. And if it was not within walking distance there are cabs or
someone in your party could have driven you elsewhere.

There would have not been a second night for me. There probably would
not have been a first night. Personaly I think you subjected your
kids and yourself to this filth out of laziness or too cheap to spend
more on a decent hotel.

Also, who booked the rooms without finding out what the review were?


Reply


by ♫♫Venice♫♫ Posted Sun July 20, 2008 @ 7:41 PM

What exactly was stopping you from walking across the street with your
kids and checking into the Holiday Inn? Of course, that wouldn't take
Motel 6 off the hook for the deplorable conditions, but at least you
and your kids would have been clean and safe. Motel 6 may expect its
customers to stay in filth, but that doesn't mean you have to.

Reply


"Motel 6 may expect its customers to stay in filth, but that doesn't mean you have to." by RedheadwGlasses Mon July 21, 2008 @ 12:07 AM


She by Just Brenda Mon July 21, 2008 @ 8:21 AM


I read it as she didn't want to move because it was inconvenient. by BellaSera Mon July 21, 2008 @ 9:56 AM


True by Just Brenda Mon July 21, 2008 @ 10:16 AM


She said her husband told her to go across the street to the Holiday Inn by ♫♫Venice♫♫ Mon July 21, 2008 @ 4:22 PM
by Ryman Posted Sun July 20, 2008 @ 7:20 PM

What I am havinga hard time understanding is why you stayed???

If the conditions you describe are accurate, why didn't you grab the
kids and get the heck out of there?

Reply

by Donno Posted Sun July 20, 2008 @ 12:25 PM

The only time I stayed at a Motel 6, the clerk was protected behind
bulletproof glass. The room was like a large shoebox, with
fluorescent fixtures packed with dead bugs casting a harsh unnatural
light on the room.

There is no need to go on, is there? It is all coming back to me, and
now I realize why I never considered staying at this trash heap of a
chain again.

Paying to stay overnight is a substantial expense. But it is worth
paying more to avoid a nightmare like this. Peace of mind is worth
something.

I remember as I left wondering what kind of client would use Motel 6
on a regular basis. I couldn't answer the question.

Reply


by RedheadwGlasses Posted Sun July 20, 2008 @ 12:10 PM

"why Motel 6 is able to expect a customer to stay in such filth!"

Because it's Motel 6. The only time I ever stayed in a Motel 6, I was
19 and my college boyfriend was visiting over the summer and we needed
some, um... alone time. (If you're reading this, Mom, we were at the
park all day.) It was pretty gross, but... we managed to put it out
of our minds.

I stayed at an iffy hotel in Taipei, Taiwan, near "Snake Alley" (let's
just say: the "iffiest" place in the country). I was 20 and poor and
it was all I could afford for the two weeks I was there. That hotel
was cleaner than the aforementioned Motel 6.

I'm not saying what you had to deal with is okay. It isn't. It's
disgusting. But you booked hotel rooms at the cheapest, ickiest hotel
on the planet. I'm just saying you shouldn't have been surprised.

I've always been happy with Super 8 motels everywhere I've gone.

Reply


Super 8.. by MayDay Mon July 21, 2008 @ 12:14 AM




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