USUAL SORRY SERVICE! 1ZE310810302672425

Sherri,

Wow! Where to start?

You resort to name calling and have ordered UPS off your property yet
you can't understand why they left the package in high grass on your
property? Personally, I don't blame them.

Just a little something for you to think about, if you think the worst
and expect worst, you're going to get the worst.

If you expect good service, hey, guess what, you will get good
service.

I've never had trouble with UPS. Never.

I was getting ready to post this when UPS delivered a package to me.
They always deliver the package to my side door and as I stepped out
the door to pick up the package, the UPS driver asked if I needed
anything. It could be because I expect good service from UPS.

The stupid lazy driver
Left behind the release
He ain't no MacGyver
Got no one to sign, not even the geese

"Rules of operation" they are a farse
Screw-ups lost stuff
You don't give a rat's arse
Idiots, excuses, nothing but guff

You've ordered them off your property and you don't understand why
they left the package in the grass? Makes perfect sense to me.

First there was no signature required on the package. I'm sure the
vendor told you that just to get you to stop yelling at them and
calling them names. Second if you have a gated drive the drivers
aren't allowed to open the gate to deliver the package. It looks like
the drivers left the package at the gate. Also if you behave in
person anything like your letter I would throw your stuff out of my
truck too.

First - decaf can taste just as good as ceffeinated. OK, now that we
have that cleared up....

I had a problem with UPS. I ordered a computer from Dell, and since I
wasn't home when they delivered it, they left it with a neighbor.
Although I totally trust my neighbor, I thought it was a bad policy to
leave big ticket items with anyone other than the recipient, and not
only that, I was supposed to sign for it myself.

I called UPS and explained calmly and rationally what happened and not
only did they apologize, the next day the driver personally apologized
to me.

If you had a legitimate complaint, you should have contacted UPS and
acted like a civilized adult rather than an ignorant raving lunatic. I
am sure you would have had a much more satisfactory resolution to your
situation. I don't blame them for not wanting to stop at your place.
You sound like a time bomb.

My sides are aching from laughing. I am picturing some crazy lady with
a shotgun "Get the helllll off my property!" on a run down porch of an
old brown house, surrounded by tall grass and tumbleweeds. So the UPS
Guy drops the box in the tall grass, and runs back to the truck with
the crazy lady chasing after him. Dodging shotgun shells the whole
way.

Woo-hoo-hoo!!

Question: If you ordered them off your property, how did you expect
them to deliver packages? Hmmm.

I'm sure UPS will apologize for their lapse in service. How about you
apologizing for this appallingly rude letter, and to all the employees
you insulted?

By the way, that tracking number you provided in your title is for you
to see when your package was delivered. No need for it to sit there
gathering dust and weeds.

You be the Kween of Klass!

"package into tall grass beside my driveway." "dust and weeds on it."
"trash that had blown onto my land."

Sounds like heaven.

I had to laugh, this makes me think of the movie Funny Farm with Chevy
Chase and that crazy mail man!!

so why do you keep using UPS?

and the idiots they hire for drivers, managers can't even figure out
what that means!"

Maybe they actually did figure out what you meant and that's why they
throw your packages from the truck into the yard?

I'm just saying.

If this is the way you normally conduct yourself, I'd say YOU owe
several people at UPS a personal written apology!

With the way you disparaged UPS and their employees, I highly doubt
that you'll reap any results regarding your issue.

Where do you honestly expect this letter to end up? Because from the
way it is writen it is going to get trashed. No one is going to read
after the first sentence.

is only good when they deliver it to the right house! In December, my
sister sent a package of items I was going to give out at my
daughters' classes Xmas party. I knew when to expect it, and worked at
my computer all day. I checked about every 30 minutes for the UPS
tracking info. Because we live rurally, packages are usually delivered
after 2:30 pm. I heard the truck drive up, and then 2 minutes later,
saw it drive away. I went outside- no package. I walked around our
yard, then went and checked online and it said "delivered- signed
for." I called them right away, and the lady who I spoke to told me
that A) she couldn't call the driver even though he was probably less
than a mile away, and B)I would have to call my sister and have her
call UPS and get a trace started. This was Friday, after my sister had
left work, and so it would be Monday before she could do that. The
woman swore that someone from the local office would call me asap.
When I questioned the "signed for" part of the tracking, she hemmed
and hawed and had no answer. I started going to all the neighbors
houses, and finally found our package- on the neighbors porch. It had
NOT been signed for - they were on a 2 week anniversary trip to
Barbados!
I called UPS back, and was pretty upset. The second "customer
service" rep was just downright rude. When she looked at the notes and
I told her that not only had someone NOT signed for it, but it had
been left next door she made excuses " maybe he knocked and you didn't
hear him, so he left it next door ( Nope, I am 10 feet from the front
door)- "Well, someone next door must have signed for it" ( Nope again,
unless you travel overseas to obtain signatures) " Well, they must
have a similar house number and he glanced quickly and thought it was
yours" ( Hmmm, I'm no Einstein, but I can tell the difference between
1304 and 1320)
Before she hung up, she told me she was cancelling my call fom the
local office and that my sister could complain on her end because " At
least you got your package!" GRRRRRRRR
So the online tracking is great- if you have a driver who is honest
and can read- but other wise it's useless.
I hated to complain about UPS- I know Leanne's hubby is a driver,
and this letter is soooooo wrong, but I have a pretty low opinion of
their delivery service.

you spoke to on the phone was being lazy. She can contact the driver
through their board they carry. They do it all the time, trust me when
they want something they annoy the heck out of my hubby plenty over
minor enough things.

Yeah, that makes sense. There was no one home, so they left it at a
different house where no one was home? Way to think outside the box,
there, (pun intended) but she fails.

stupid
lazy
incompetant
sorry
screw-up
idiot
rat's ass
vendor
management
driver
shipping
tall grass

If you start with this pool of words, the results are bound to be less
than stellar.

Sherri while getting rid of anger is a very good thing its not so good
to direct it to every employee at UPS. Just the driver is sufficient
if its found that he/she deliberately just shoved your package off the
truck hoping someone would see it eventually.
It would be very suspecious if they used the excuse that it happen to
"fall off the truck" right at the address it was to be delivered.

And at least your package got on your property. I take it you have not
read the other complaint in here recently regarding a package left on
someone's porch...

http://www.planetfeedback.com/united+parcel+service/other/pick+up+the+
package+now+ups+/311185

Thanks for the shortcut. There is no reason to read this letter,
because you are insulting the company's employees. This is not the
way to get a business to respond. If you want courtesy, you should
show it.

Just imagine what the drivers say, in private, about some of the
customers. I wonder which view is more accurate, the customer's or
the driver's?

By the way, I have my local UPS hub's telephone number. If you cared
enough to get involved in your package delivery, you would find out
yours. There is a way to not use UPS, and I hope you figure it out.

I hope your letter is deleted, because it deserves to be.