I still havent heard back or gotten my card as promised, lost for words at this point, guess they can treat you poorly and not

Who do you think you are kidding? If I were in charge, you would never
get that card for three reasons:
1. You claim you got poor service,were ripped
off,and the coffee was horrible, yet you continued to go there for an
whole month. This clearly shows you were working up to getting
something for nothing; otherwise you would have filed a complaint and
stopped going there after the 1st 2 bad occurrances
2. YOU made the decision to continue to go to this place. No employee
is EVER responsible for paying for a customer's gas.
3. You are only doing this because you found another Starbucks that
you like better and therefore thinks that the other one should pay for
your choice (as well as your gas).
If the gentleman has not sent your card out, he is probably thinking
the same thing I just posted.

$100.00 a day on coffee, it's amazing that you were able to sit still
long enough to type this letter. I feel sorry for your kidneys

You need to cut back on the caffeine, it's only been a week. They do
have to process it and send it out. In less than a week, you changed
from asking for a $20 card, which is fair, to $300 which is not.

To all: If you read her other letter, it's $10 a day, not $100.

Calculator in hand. $100 per day. 30 days in a month. That's $3000.
You're asking them to give you $3000?

Of course, if they want to keep your $3000 a month business, maybe
it's worth it. It's a 10% discount, which isn't all that
unreasonable.

Free coffee for a MONTH? If I were a Starbucks manager, I'd
round-file your complaint after reading that.

Don't be greedy.

"100+ daily..."

I am going to hope this is a typo...otherwise, I think you have bigger
problems in life.

sorta says it all

Good Lord lady
If you and your hubby drink 100.00 plus worth of coffee per day, thats
thousands of calories per day.And its all in coffee,what ever happen
to a glass of water or tea.

HAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

This is the perfect example of a situation where the company was
actually better off not responding at all rather than making a
promise they didnt keep.

Now the customer is even more frustrated as a result of the lack of
proper followup.

Even if the Starbucks rep who made the promise was caught in the
latest round of layoffs, that's not the customer's problem. In fact,
all this does is exacerbate Starbuck's problems because now they have
a once loyal customer who is likely to cut back on their visits as a
result of the treatment they've received; both at the store level and
at the corporate level.

That's something Starbucks cannot afford to have happen.

You seem to be letting them rip you off again. I mean they ripped you
off by not giving you your correct change, not giving you what you
ordered and now they are trying to settle for a free coffee card -
amount unknown.

If that makes you happy then by all means take the card (if they ever
send it that it) and go to the Auburn Starbucks where you get much
better service.

Maybe all will get lucky and the Bonney Lake Starbucks in on the list
of ones to close soon.

This sounds like a gimme grab compounded by a stiff dose of
exageration IMHO.

The associate that did not get back to the writer might be one of the
unlucky many in their support function that were recently kicked to
the curb along with the shuttuering of 600+ stores worldwide in a last
ditch effort to get the company profitable again. Can you imagine what
the Special Charges are going to be to cover this?


Free coffee card to cover the expenses for a month ,
please....Hardly.

BillR.