Teach Employees the Value of Customer Service, Subway

I just wish they would teach management the value of good food at fair
prices. They have crap for food and are too expensive. I much rather
pay for Quizno's, or any deli for that matter, over the crap Subway
makes.

My dad had hearing loss, and he couldn't hear what you said if you
were 2 feet from his face. But somehow, he could hear me mutter
"asshole" under my breath from the other end of the house.

So, you want them to be punished for "making fun" of other people, but
you are calling them fat and lazy.

Pot.
Kettle.
Black.

You need to use specifics. Saying "they are lazy", "they mumble
things about customers under their breath", etc doesn't give
management anything actionable. Reporting exactly what happened and
what was said is much more effective.

As far as a greeting, I can see how at Subway (where frequently there
is a line) the first thing the CSR would say is "What'll it be?" or
some other casual "greeting". It is pretty much "Here's your
sandwich," and "Next?"

Someone sounds a little paranoid - "Then they laugh really hard once
the customer leaves", "I have excellent hearing and I can hear their
mumbles quite well"

I don't blame those fat ones for laughing. This is some funny stuff.

While people should treat others with respect at all times, I find it
a bit hard to believe that you revert to name calling.

If this bothers you so much then stop going to that Subway shop and go
to another.
We have three SUbway shops in our general area and I cannot stand
going to two of these. But the 3rd one has very nice employess who
remember that I like to have the bun toasted prior to the sandwich
being made.
Its nice to know that they take that extra step because it shows they
appreciate their customers and actually like their job.

If more and more people stop going to that Subway it will loose
business and shut down.

"I do not know where the fat ones get off making fun of customers"

It must really hurt to witness "fat" people laughing at "normal"
people; everyone knows that fat people are stupid, dirty and lazy.

Gabriel, I feel your pain. And it's mostly the responsibility of
management to teach this to employees. For those who may write this
off as just what you get with "minimum wage workers," *I* made minimum
wage when I worked fast food, and the only raises we got were when the
federal government raised minimum wage.

But we had three awesome managers, a great district manager, and a
local owner, all of whom care enough about customer service to teach
each employee to at least FAKE IT. That's right. The job sucks, the
public can be a bunch of poopheads, and it sucks cleaning up after
people too lazy to pick up their trash, but it's the job.

Attitude is everything.

"In fact, I do not know where the fat ones get off making fun of
customers under their breath, DIRECTLY under the customers nose."
I am really skinny. Does that mean I can get off making fun of people?

What time of day are you going? Are they swamped? While I think thet
shouldn't be talking about people when there are customers are around.
It DOES happen. Everyday, everywhere you go.

I guess it is just me, but it doesn't matter to me if they say
"hello"/"good-bye". I know they are busy. A lot of times that gets
dropped. Also, there are a lot of people that will get upset with a
"have a nice day". That and when I worked retail, you just get SICK
of saying it to EVERYONE! Do you say it to them when you walk in? If
you don't, try it. You will see a change in them. The Subway I go to
says it sometimes. When they are busy, they don't. They are just
trying to get the orders out as fast as possible and correctly. I
like Subway, and just because some one doesn't like that they don't
treat them like they think they sohould be treated, wont stop me from
going there.

"Good Customer Service" (I HATE that term!) is in the eye of the
beholder. What may be good service to ME might not be good service to
YOU.

I think I'll just shorten it to "ED" instead. "Hey, you know that guy
steve-oh? You know, the guy with ED?" ;)

Those damn "viva viagara" commercials have driven me insane.

I personally don't need anybody behind the counter to give me a big
ole fake smile and an insincere "Howdy!". I'm there to stuff my
gullet, not socialize, but to each their own.

If the employees are really making fun, well, they shouldn't be
obviously.
But you can't figure out why the manager allows it continue?
Million dollar question: have YOU spoken to the manager? If not,
there's your answer. Because he or she may not know about it.
Speak up. Problem solved.
But do it on the sly because if the employees are as 'mean' as you say
and they even for one second think you ratted them out, I'd find
another location to patronize.
You may get something special in your next sub and I don't mean extra
pickles.