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Drive Threw Apathy

Posted Tue August 12, 2008 1:53 pm, by Cody R. written to McDonald's

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So on monday nights, my wife and I play softball for our church league. After spending 4 hours at our city park and not having enough time to grab dinner before the game we decided to eat after the games. After tossing around some late night options we settled on Mcdonald's. With our stomachs aching from the lack of food, some good old fashioned cheeseburgers, fries, and drink sounded more than good. We pulled to the drive through and placed our order. A number 2 ( two cheese burgers, medium fry, and medium drink) and an additional cheeseburger and medium fry. I went on to ask the drive through attendant about upgrading my drink to a large since i saw an add on the marque for any size drink for a dollar. I was rudely told that the promotion ended the day prior though the add was still up. I excepted the information and pulled to the window to pay. While the service was quick, it was not friendly. We got our order, and with out checking because we trust that our order is correct, and asked for some hot mustard for our fries. We arrived home at 11pm, exhausted, starving, and ready to eat only to find that we did not recieve our second order of fries and only recieved one hot mustard. Mcdonalds hot mustard and fries are an awesome combination that deserves more than one pack per order. I am annoyed at the fact that not only was my order not repeated to me for verification, before i paid, but that we were so rudely rushed off and that our order that we paid for was not correct. No one wants to drive back out after a long night of physical activities, and that is all the more reason that our order should have been right the first time. I get extremely frustrated when my food order is incorrect as i have worked in the food industry before and know what service should be. This service was not only up to par, but makes me lose trust in future purchases made in drive through. People who work drive through tend to be careless about delivering orders. They dont think about the fact that people are in drive through for a reason, to get their order quick and correct because there are more important things to do than spending an extra 5 minutes checking their order in the parking lot.

I would like McDonald's to provide me with some sort of gift card to make up for the lack of service provided.


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by anonymous consumer Posted Sat August 30, 2008 @ 2:49 AM

If you were upset that they never repeated the order before paying,
you should have asked them to. You are allowed to do that. If they
have a hissy fit, ask for the manager.

Well you pretty much screwed your case when you acknowledged that
drive-thrus aren't as accurate as going in and ordering in person.

I don't think you should ask for a comp when you get in the drive-thru
line apparently aware that there is a chance your food can be messed


Re: Drive Threw Apathy by Bully Breed Lover Tue August 19, 2008 @ 12:47 PM

I'm with you by Donno Thu August 21, 2008 @ 8:07 PM

by Nashida Posted Sat August 23, 2008 @ 7:55 PM

I prefer parking and going inside to order rather than drive-thru.
Mostly because I drive a short car and can hardly reach the window to
pay, but then that way if something happens to be wrong, I can hop
back in line and ask if this could get fixed. Usually with little to
know hassles.

by Left Field Posted Fri August 15, 2008 @ 9:56 AM

"People who work drive through tend to be careless about delivering

No kidding, a careless 15 or 16 year old kid? How can you have gone
through life without knowing that the drive thru is manned by young
kids trying to get your food to you as quickly as possible? How do you
not know that you need to check your bag, which takes all of 10
Why does McD's care that you played softball until your stomach was
aching and you were physically exhausted?
Know what I did the last time McD's forgot my fries? I just let it go
and I didn't stavre to death or pine away for my 79 cents lost.
Let it go, it is not a big deal and McD's drive thru will always have
apathetic kids working it so try to live in the real world already.


When I was 14 by Nate. Sat August 16, 2008 @ 12:03 AM

I figure by Left Field Sun August 17, 2008 @ 11:14 AM

by Nate. Posted Wed August 13, 2008 @ 10:01 PM

Talk to the restaurant manager. They should be able to replace
everything and make the situation better. That is their job. Not the
job of the customer service department.

by El Mongo Posted Wed August 13, 2008 @ 9:31 PM



by ♫Venice♫ Posted Wed August 13, 2008 @ 2:04 AM

This is one of the biggest complaints about fast food restaurants. I
know it's a good idea to check the order before leaving, but I really
don't like doing that. Checking to make sure you have the correct
number of items is easy, but having to unwrap everything and make sure
it was prepared correctly is messy, especially in the car. Sometimes
it's hard to tell what's on those sandwiches without really taking
them apart. And then you have to put them back together and rewrap.
I'm probably in the minority here, but I don't think that should be
necessary. I understand why mistakes happen, such as the noisy
environment, bad speakers, etc., but I think the main reason is too
many people just don't listen or have trouble understanding English.
I realize that many of you think people who get paid minimum wage
shouldn't have to care about their jobs, but I disagree. There's
nothing wrong with taking pride in your work no matter what it is or
how much you get paid.

The other thing that bothers me is how much food is wasted. Every
time an incorrect order is returned, it gets thrown away. There's
just something wrong with that. At the risk of sounding like our
parents, there ARE starving people in the world and right here in our
own country. It seems disrespectful to throw away perfectly good food
just because people don't pay attention to what they're doing.

I'm not sure what the solution is, but I do think there's room for
improvement when it comes to getting orders right.


In this case though.. by Harleycat Wed August 13, 2008 @ 5:38 AM

I agree by ♫Venice♫ Wed August 13, 2008 @ 6:07 AM

I rarely use the drive thru.. by Harleycat Wed August 13, 2008 @ 8:22 AM

Name this movie quote: by MovingOnUp..BellaSera Wed August 13, 2008 @ 10:31 AM

Lethal Weapon 2 by Harleycat Wed August 13, 2008 @ 10:59 AM

I love Joe Pesci. by MovingOnUp..BellaSera Wed August 13, 2008 @ 12:06 PM

discarding "good food" by Brian D. Wed August 13, 2008 @ 8:34 AM

Throwing away food by Beeracuda Wed August 13, 2008 @ 8:47 AM

That's so true by ♫Venice♫ Wed August 13, 2008 @ 11:46 AM

In NYC.. by Harleycat Thu August 14, 2008 @ 11:11 AM

I completely agree, Venice. by MovingOnUp..BellaSera Wed August 13, 2008 @ 10:26 AM

In most cases.. by Harleycat Wed August 13, 2008 @ 11:03 AM

Taco Bell by MovingOnUp..BellaSera Wed August 13, 2008 @ 12:06 PM

My husband hates tomatoes as well.. by Harleycat Wed August 13, 2008 @ 1:51 PM

I don't even care if they're not pleasant by ♫Venice♫ Wed August 13, 2008 @ 11:52 AM

by miyon Posted Tue August 12, 2008 @ 10:31 PM

I went to Wendy's few years ago and ordered a cheeseburger plain.
Nothing but bun, cheese, burger.

I drove home and opened up my wrapper and found every single possible
topping in the sandwich, tomatos, onions, mustard, mayo, etc. But it
was missing two things, the burger and the cheese. I thought maybe I
got a veggie burger but it also had bacon on it.

I called the store, coupon was sent in mail. I didnt flip out, make a
scene, make a big deal about it. As said before mistakes happen.
But I learned to check every single time I go to the drive thru and it
only takes me about 10 seconds.


by RedheadwGlasses Posted Tue August 12, 2008 @ 9:54 PM

I went through the McDs drive-through Sunday morning. I got my food,
pulled forward, opened the sack, pulled out two sandwiches, unwrapped
them and checked to be sure they were correct. This took, tops 15

Go ahead and check your order next time. You'll be glad you invested
15 seconds.


by RowdyRetailer Posted Tue August 12, 2008 @ 8:40 PM

I thought all churches were banning members from visiting

Good Day


Huh? by Wolf Wed August 13, 2008 @ 10:14 AM

yea, me too by Mrs. Sid Vicious Wed August 13, 2008 @ 11:10 AM

He means the "McDonalds Gay AGenda" letter n/t by RedheadwGlasses Wed August 13, 2008 @ 1:12 PM

Got it! by Wolf Wed August 13, 2008 @ 5:38 PM

Not mine by Big Money Glitch Mon September 1, 2008 @ 3:20 PM

by Mouse's Girl Posted Tue August 12, 2008 @ 6:18 PM

I used to work at McDonald's and we had a log book. If a customer
called after they had arrived home and told us that their order was
incorrect, we would mark their name and order in the book and next
time they came in, we corrected the problem, FOR FREE.

I don't know if this applies to every store, but in all my experiences
with McDonald's, they have always been more than happy to correct the
problem either right away or on a future visit.

You should have taken the time it took you to write this letter to
just call them and explain the situation. You probably would have
gotten an extra order of fries next time.


I Agree by helmickr Tue August 12, 2008 @ 6:26 PM

by helmickr Posted Tue August 12, 2008 @ 6:00 PM

"To err is human, to forgive divine"
Alexander Pope

by Lisa H. Posted Tue August 12, 2008 @ 5:25 PM

I'm with you on the incorrect order. Yes, you should check your order
before you leave, and no, it doesn't take 5 minutes, but to me that is
a defensive thing, not the customer's responsibility. As far as it
not being repeated back, if they don't have one of those screens that
show what was ordered, I always ask that they repeat it, I think that
is our responsibility.

For me, one packet of hot mustard would last a month...


by Beeracuda Posted Tue August 12, 2008 @ 4:36 PM

Why is this so hard to figure out? It should come naturally, like
turning on your turn signal when making a turn. For the umpteenth
WINDOW!!! It only takes a few seconds!

Why is that so hard for people to understand?


by Harleycat Posted Tue August 12, 2008 @ 3:36 PM

It takes 5 minutes to open a bag and count 3 burgers and 3 fries?
What do you do, count each fry?

If you want more than one mustard, ask for it!

Drive-thru employees are human and make mistakes. I honestly don't
think they do it on purpose. What would they have to gain? It's not
extra money in their pocket.


by Donno Posted Tue August 12, 2008 @ 2:55 PM

Is the title a play (get it?) on words? A little softball humor?


Grow Up by Samsa Tue August 12, 2008 @ 3:52 PM

You obviously have no sense of humor whatsoever by Donno Tue August 12, 2008 @ 9:09 PM

I JUST now got your joke. by Wolf Wed August 13, 2008 @ 6:18 PM

by Donno Posted Tue August 12, 2008 @ 2:53 PM

Um, ok.

So if I understand, you drove away without checking your order. After
all that exercise, you must not have been thinking clearly. Obviously
the way to make sure you get what you asked for is not blindly drive

"I get extremely frustrated when my food order is incorrect as i have
worked in the food industry before and know what service should be."

That means you understand mistakes happen, AND to avoid "frustration"
one should check their order before they leave. It would also be
prudent to ask the CSR to repeat the order of they fail to, for the
same reasons.

It takes you "5 minutes" to check your order? That's a shame. I hope
your skills on the softball field are better than that. It take me 10

You don't deserve anything.


By the way by Samsa Tue August 12, 2008 @ 3:13 PM

By The Way... by Rated Argh Tue August 12, 2008 @ 3:22 PM

Grow up.. by Harleycat Tue August 12, 2008 @ 3:40 PM

Are you a site admin? by Samsa Tue August 12, 2008 @ 4:01 PM

Doesn't make any difference... by dulynoted (aka duttycalls) Tue August 12, 2008 @ 4:05 PM

By the way by Samsa Tue August 12, 2008 @ 4:13 PM

By the way, you have errors as well. by RedheadwGlasses Tue August 12, 2008 @ 9:08 PM

you are being petty by Nicole F. Tue August 12, 2008 @ 10:46 PM

You Don't Find It Petty And Weird by Samsa Tue August 12, 2008 @ 11:09 PM

he isn't following by Nicole F. Tue August 12, 2008 @ 11:15 PM

As one of the letter writers he targeted by Samsa Tue August 12, 2008 @ 11:49 PM

I don't think by Nicole F. Wed August 13, 2008 @ 12:25 AM

I agree by Samsa Wed August 13, 2008 @ 1:45 AM

It's you that we want admin to step in for.. by Harleycat Wed August 13, 2008 @ 8:57 AM

And it's you by Samsa Wed August 13, 2008 @ 11:33 AM

Well guess what.. by Harleycat Wed August 13, 2008 @ 11:43 AM

Then grow up by Samsa Wed August 13, 2008 @ 11:50 AM

We've been Samsatized for our protection! by RedheadwGlasses Wed August 13, 2008 @ 12:15 PM

DAMMIT RED!!! by SuzieCat Wed August 13, 2008 @ 4:33 PM

Please picture by RedheadwGlasses Wed August 13, 2008 @ 11:14 PM

jazz hands by SuzieCat Thu August 14, 2008 @ 12:00 PM

The only whiner I see here.. by Harleycat Wed August 13, 2008 @ 1:53 PM

Here, Here Nicole!..n/t by Harleycat Wed August 13, 2008 @ 8:53 AM

I'm sorry by Donno Wed August 13, 2008 @ 12:39 AM

I hope I actually see the words... by D. R. Wed August 13, 2008 @ 11:34 AM

by ST Posted Tue August 12, 2008 @ 2:46 PM

"No one wants to drive back out after a long night of physical
activities, and that is all the more reason that our order should have
been right the first time."

So, are you saying that people that weren't involved in physical
activities should be expected to drive back, that it's OK to mess up
their orders?

If your order was as simple as you indicated (3 cheeseburgers, 2
fries, and drinks), it wouldn't have taken 5 minutes to check your

You're right, the order should be correct, but you know, as well as I
do, that mistakes happen. If this wasn't enough of an issue for you
to call the restaurant after the issue occured, or speak with the
manager at the time, why should they send you a gift card now? If you
would have contacted the manager, you would have given them an
opportunity to correct the situation, rather than going online &
writing a letter the next day.


by dulynoted (aka duttycalls) Posted Tue August 12, 2008 @ 2:44 PM

All the McD's I have driven thru have a screen that copies the
customers order...I have yet to see one that does not have this.
While I always check my order before pulling out of the lot, I
sometimes do this at the pick up window if there are no vehicles in
back of me.
There have been times when the order was wrong, they corrected it and
then off we went.

Check the screen and if they do not have one re-verify the order
either when you pay or pick it up.


by Steve-OH Posted Tue August 12, 2008 @ 2:31 PM

It seems like you are aware of the problem, as you've made a couple of
generalizations about it. I am puzzled as to why you wouldn't take
the time - less than 5 minutes, and surely less time than it took to
write this detailed account of your evening - to double-check an order
that you thought was going to be wrong. It's sad that we have to
check, but it is a fact of life.
I hope you won your game.


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