HARDWARE ISSUES

Posted Thu August 14, 2008 12:23 am, by Ramona B. written to Gateway, Inc.

Write a Letter to this Company

I have tried to call the Customer Care and Tech Support respectively, and cannot get through I called and was on hold for over an hour and after an hour with what seemed like someone was there but dead air, the call was disconnected. I tried to chat live with tech support and could not get my issue resolved either.

My mouse is broken; the spring is stripped or worn, the screen bleeds and he streaming video has not worked since I got the laptop and I cannot contact anyone from Gateway for assistance.

My request is if, with your help,you can get them to contact me by phone, or snail mail. Please ASAP! I
am very frustrated and aggravated and want a refund of the purchase price or a suitable solution.

I would like gateway to contact me either by phone or letter advising a good number to call or a contact person so i can get these issues resolved. I WOULD LIKE GATEWAY TO SEND ME A RETURN PACKAGING LABEL TO SEND MY LAPTOP BACK FOR SERVICING.

ANY HELP YOU CAN PROVIDE WOULD BE GREAT
THANK YOU!

DIS-SATISFIED AND DISGRUNTLED

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Re: HARDWARE ISSUES by dulynoted (aka duttycalls) Posted Fri August 15, 2008 @ 6:41 PM When I purchased my laptop (form another company) it came with a return label in case there was something wrong. Maybe they do not do this any longer...or maybe it was just this company. But I ended up returning it and they sent me another in its place - reason I cannot seem to remember at this time. But then again it was quite a while ago. Reply DIS-SATISFIED AND DISGRUNTLED by Bill R. Posted Thu August 14, 2008 @ 11:34 AM Ramona B., Try this: http://support.gateway.com/support/default.asp The few times I've contacted them I've found them to be quick, to the point and knowledgeable. Stop back and let us know this pans out. BillR. Reply "DIS-SATISFIED AND DISGRUNTLED" by Donno Thu August 14, 2008 @ 9:47 AM Some good advice by Samsa Thu August 14, 2008 @ 11:50 AM Advise by ST Thu August 14, 2008 @ 3:06 PM Advice - (sorry, my finger slipped...) n/t by ST Thu August 14, 2008 @ 3:07 PM At least you caught it.. by Harleycat Thu August 14, 2008 @ 4:02 PM Samsatized! by ST Thu August 14, 2008 @ 5:17 PM I emailed service by Nate. Thu August 14, 2008 @ 8:54 PM Just because Samsa is being annoying by RedheadwGlasses Thu August 14, 2008 @ 10:45 PM I disagree.... by Michelle O. Thu August 14, 2008 @ 11:40 PM I see your point by RedheadwGlasses Thu August 14, 2008 @ 11:43 PM I agree with you.. by Harleycat Fri August 15, 2008 @ 5:40 AM yes, but all one has to do is sign in with another name and by dulynoted (aka duttycalls) Fri August 15, 2008 @ 6:39 PM Some good advice by Rated Argh Posted Fri August 15, 2008 @ 10:16 AM Actually, that is not advice, that is criticism. Reply Re: HARDWARE ISSUES by Harleycat Posted Thu August 14, 2008 @ 8:56 AM When did you purchase this laptop? Is it still under warranty? Reply