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Now I Know Why I Stopped Going to Blockbuster

Posted Thu August 14, 2008 12:00 pm, by Terence M. written to Blockbuster, Inc.

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We went to the Blockbuster in Nanuet, NY because my sons wanted to buy a game and there was a sale advertised at the store. The sale stated buy one get one free. When we got to the store, upon close inspection, the sign said it was for games under 14.99. Rhese advertisments were all over the Wii section, yet there were no games that qualified for the sale. But, when you look closely at the price stickers you can see that many of the prices were raised because of the sale. Alot of them were only 12.99 before the sale and then were raised so that they do not qualify. Thats the first thing I find outrageous.

The next thing is when I asked management about this. He stated I was breaking the law removing stickers. We never removes any stickers. Then he said I should stop complaining and get a life. My kids still wanted a game, so we decided to rent one. Since we haven't used our card in a long time, the credit card attached to the account was expired. Instead of asking me for a new card, he shouted out that my card was declined so that everyone on line can hear it. There were friends of my sons on the line with their parents and both my children and myself were terribly embarrassed.

When I called to tell the corporate office about this they said the regional manager would get back to me. When she called me, she said she would talk to the manager who embarrassed me and would take down the false advertisements in the Wii section.

When we went to the store again about ten days later, the manager was being rude to another customer and the signs were still up falsly advertising that the Wii games were on sale.

I dont know how I should be compensated for my embarrassment but I do know it cant be tolerated. Now I know why I stopped going to Blockbuster in the first place.


Reply



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Terence - they did you a favor. by Chris M Fri August 15, 2008 @ 5:35 PM


"Blockbuster is right up there with Best Buy" by Donno Fri August 15, 2008 @ 7:16 PM


Donno by Chris M Fri August 15, 2008 @ 9:34 PM

Try Gamefly by starla671 Sat August 16, 2008 @ 7:58 PM

by Chris M Posted Wed August 20, 2008 @ 9:48 AM

Thanks for the information. I checked them out, in hope that I would
sign up, but I was disappointed in the cost. Maybe games are that
much more for them to purchase, but I wouldn't pay that much for a
game a time.


Thanks though!! Hopefully gamefly will get some competition and come
down.

Reply

by Bobosgirl Posted Fri August 15, 2008 @ 12:21 PM

I think we've used our Blockbuster card maybe twice- we stopped the
mail in ones once they changes the rules and it just wan't a good deal
anymore. We use Redbox, and have been really happy with them. You can
reserve movies, return them to any location, and we get tons of free
nights coupons.

Reply


Redbox? by RedheadwGlasses Fri August 15, 2008 @ 1:00 PM


Go to their website by Bobosgirl Fri August 15, 2008 @ 2:16 PM


Yes...some of my friends use it...and its ok... by dulynoted (aka duttycalls) Fri August 15, 2008 @ 6:18 PM


This is what by ~Fiƒi-la-ƒlea~ Sat August 16, 2008 @ 2:47 PM


We have DVD-Play here,too by Bobosgirl Sun August 17, 2008 @ 9:34 AM

by LurkerNoMore Posted Thu August 14, 2008 @ 4:15 PM

I don't know about the raised prices part, but the other thing
happened to me. They had two huge racks and an 8-foot-long table full
of DVDs. Signs were posted all over for Buy One Get One Free. I spent
at least 20 minutes going through them all and choosing 6 movies. When
I picked up the last one my eyes were drawn to the tiny, tiny print
that said $9.99 or less movies only. Just one out of my 6 "qualified".
I walked the length of the table again and saw only one other movie
that I could have gotten. I put all the DVDs down and left annoyed.
But I haven't used my Blockbuster card in ages, so who knows what
problem I would have encountered anyway!

Reply


Same here... by Beeracuda Fri August 15, 2008 @ 8:05 AM


Ooops!! by Beeracuda Fri August 15, 2008 @ 8:10 AM


by olie Posted Thu August 14, 2008 @ 10:53 AM

Good idea to stop going to Blockbuster.

We have a Family Video within walking distance. We've used that. My
husband has subscribed to Netflix, and we love it!!

Last spring I ran into Blockbuster, looking to buy a used DVD to use
in school. They had it, and I stood in line with cash in hand.

The cashier wanted my Blockbuster card. I was confused--I said, "I'm
BUYING it" and put forward my cash. It didn't matter. They needed
the card, which was at home. It's not even like I was using a 50 or
100 bill.

I left the DVD on the counter and walked out. (And I really, really
needed that DVD.) I'd already checked Family Video and the library.
All copies were out. This is when my husband showed me the magic of
Netflix.

We ordered it to be shipped immediately, and I had it the next day.

I won't ever go into Blockbuster again. Imagine a store refusing a
CASH sale.

Reply

RE: Cash Sale by I love the north Thu August 14, 2008 @ 11:33 PM


We have always been able to buy videos/games from there by dulynoted (aka duttycalls) Fri August 15, 2008 @ 6:35 PM


Never had that problem... by Quasi_Mondo Sun August 17, 2008 @ 5:15 PM

by Donno Posted Thu August 14, 2008 @ 9:20 AM

This experience sounds like a great reason to shop elsewhere. You let
them know in person and via this letter - now you just need to choose
a new place to shop. Good luck.

Reply

by dulynoted (aka duttycalls) Posted Thu August 14, 2008 @ 9:05 AM

The only good compensation from Blockbuster is to stop going there at
all. That in itself should be reward enough for you.
It's just plain wrong to up prices just before a sale like this...and
it appears to have been a sale ploy by BB.
But then all sales have to be approved by at least the
district/regional manager I would assume. So, I think you were being
pacified when you called the regional manager to complain. And you can
see this for yourself because they still have the signs up and the
elevated price stickers on the games.

Go to places like Game Exchange or other stores such as this. While
their prices are sometimes elevated you still have the opportunity to
sell back the game and get another. They buy these back depending on
how popular the game is.

Reply

Some good advice by Samsa Thu August 14, 2008 @ 12:08 PM

Some good advice by Rated Argh Fri August 15, 2008 @ 10:19 AM


Actually people seem to understand what I am writing... by dulynoted (aka duttycalls) Fri August 15, 2008 @ 6:16 PM


Oh Duly... by Harleycat Thu August 14, 2008 @ 1:28 PM


It's so sweet by RedheadwGlasses Thu August 14, 2008 @ 2:03 PM


Wonder what I'll get for Christmas this year... by dulynoted (aka duttycalls) Fri August 15, 2008 @ 6:17 PM


Gees...you guys make me blush! by dulynoted (aka duttycalls) Fri August 15, 2008 @ 6:14 PM


by RedheadwGlasses Posted Thu August 14, 2008 @ 8:46 AM

You shouldn't. It doesn't warrant compensation. Most things in life
don't.

But I'm glad you are complaining about this horrible manager.
Hopefully, *something* will get done.

Reply

by RowdyRetailer Posted Thu August 14, 2008 @ 8:06 AM

The signage is probably part of the corporate plan o gram, they tell
you where to put signage, so your beef is with corporate.

When an item goes from a sale price to BOGOF, buy one get one free, it
goes to regular retail, so the regular retail sticker is placed on top
of the sale price.

This is how it is in my line of work, which is the grocery business.

I always tell people to voice concerns such as advertisement to
corporate.

Good Day

Reply


But rowdy...if what you say is true by dulynoted (aka duttycalls) Thu August 14, 2008 @ 9:08 AM


Somewhat different but.. by Harleycat Thu August 14, 2008 @ 4:34 PM


Kohl's by RedheadwGlasses Thu August 14, 2008 @ 5:18 PM


I agree.. by Harleycat Fri August 15, 2008 @ 9:40 AM


at the shoe store I used to work at by Sunflower Sarah Mon August 18, 2008 @ 4:25 PM




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