Hung up on by customer service agents - TWICE!!!!!

Well, it's good that Sprint has apparently gotten back to you on here.
I have written several letters on PlanetFeedback (both good and bad)
and I have gotten a few responses.

That being said, I am an ex-Sprint customer and have heard far more
complaints about Sprint than I ever experienced.

I switched to Verizon about 2 years ago (for their free in-network
calling - not for customer service reasons) and I have had absolutely
NO problems with them.

Wow. That IS bad customer service. I work the 5pm to 1am shift in a
call center that closes at 1am and I have to stay on the phone as long
as the customer needs me to. Not that I like staying late, but I'd
probably be fired if I hung up on people in the middle of a call.
Sprint sucks. I have never had anything but problems w/ their
customer service agents. Good luck to you!

Sprint's an interesting company. I have given them much money the
past 6-7 years. I often think about switching, but have not pulled
the trigger yet. And yes, it's usually the customer service that
drives me to that decision point moreso than the cell phone service
itself.

I am with you that your phone calls should not have been dropped.
Hopefully, it was technical difficulties, but you will never really
know. Also, I hope that John here will assist you.

I do not, and I hate admitting this because it drives me crazy, agree
that call centers need to be staffed 24/7. I am all for controlling
costs. Maybe a compromise would be to staff them 24/7, but with
reduced operators where wait times could get long.
I don't know the in's and out's of a call center budget. Just some
thoughts...

With Sprint you have to be patient, persistent and have a lot of time
on your hands. I was on the phone with Sprint last night for over two
hours. I got hung up on three times all three times I was waiting on
hold to speak with a manager. I have had so many issues with my Sprint
account. I actually thought someone was going in and messing up my
account on purpose because I reported them to the Better Business
Beau. Can't believe that they could possibly mess up so many times. I
have been going back in fourth with Sprint for the last 4.5 months
over about four different issues. I think Reps. Just tell you things
just to get you off the phone so you are not messing up their calls
per hour. It's ashamed. I have many friends who bills are always
messed up but they don't have the energy to call multiple times. They
are making millions from people exhausted from fighting with them.

Go, John, go. I am so impressed with the number of compnaies directly
responding here of PFB lately.

Perhaps there were issues with storms or something in their area.
Seems a bit premature to drop them over something they may not have
any control over????


Good Day