complaint

Posted Tue September 2, 2008 1:14 pm, by . written to Alltel Communications Wireless

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I've been with Alltell for 13years!!! I would expect them to take care of me for that kind of loyalty. The screen on my Razr went out AGAIN. This phone has had to be replaced so many times that the ins co finally cancelled my coverage. My plan is not up until April'09 and the only thing Alltell will do is sell me another phone at retail, or upgrade my plan (doubling the cost) or sell me a refurbished for more than a new phone. I would expect them to show a little bit more loyalty than that!

I think Alltell should provide me with another phone until my contract is up for renewal, at which time I would purchase another phone and sign another 2 year contract.

Since the company can't be bothered to work with me...I will go to another carrier.

Great way to run a company and treat a 13 year faithful client!!!!!!!

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Re: complaint by CrazyRedHead Posted Wed September 3, 2008 @ 9:13 AM You can only file two insurance claims a year before it is canceled, it is in the terms of the insurance. If the replacement phone is over 90 days old then there is nothing that they can do. The phones only have a 1 year warranty and the replacement phones 90 day. If the phone is over this then you will either have to buy another at retail or renew your contract for a discounted phone. Reply 13 year faithful client!!!!!!! by Bill R. Posted Tue September 2, 2008 @ 1:43 PM I have to wonder if the company might have dropped the insurance coverage in an effort to dimiss him/her as a longstanding ( yes, 13 years ) customer? With profit the goal they must have some plan to dispose of customers ( yes, 13 years ) that end up costing them more than the average subscriber. Since the company can't be bothered to work with him/her I doubt seriously the complaint will get much traction at corporate. However, if it does, maybe he/she will stop back with an update. BillR. Reply Re: Dismissing the Customer by jmuhorn99 Wed September 3, 2008 @ 1:24 PM