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The Dangers of Pizza Hut
Posted Wed November 12, 2008 12:00 pm, by Jim N. written to Pizza Hut, Inc.
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I did something last week that I have done many times without giving it a second thought. Except this time it didn't go very well and it made me realize an unexpected danger that goes with this activity. What scary thing did I do? I ORDERED A LARGE THIN CRUST PIZZA FROM PIZZA HUT.
The pizza arrived over 30 minutes late, it was completely cold and the box was soaked with grease. I spoke with a manager from the local store while the driver was still there. He took $5 off the pizza because the delivery was late but informed me that all he could do with it being cold was to have the driver bring it back & they would make me another. Other than that option I would have to call an 800 number to complain. It was late, so I took the pizza & called the 800 number. They told me that a Regional Manager would contact me within 72 hours concerning my complaint. After three days had passed with no call, I called back and was informed that 72 hours really meant 3 business days. I explained to the customer service rep. that I was really very angry and that it centered more on the complete lack of customer service from the local store & the call center than anything else. If anyone had been proactive & offered me coupons (or really anything other than an 800 number) it would have settled the issue. I was called back by the same customer service rep. who said she would send me a certificate for two free pizzas and report to the local store manager how his employee had handled the situation.
So far, this was all just annoyance, nothing too serious. But four hours later, I received 5 calls from a private number. I was screamed at, cursed at, threatened and asked if I wanted to suck various anatomical parts of the caller (who sounded like a teenage male). They also wanted to know if I liked pizza. Now I'm not saying that it was a Pizza Hut employee who called; but I don't believe in coincidences either.
This was a MAJOR ANNOYANCE. But upon reflection I realized that it was more than that. Any time you call anyone to make a delivery to your home you open yourself up to danger. The hourly, minimum-wage employee on the other end of the phone has access to your name, your home phone number, your home address and even possibly your credit card number. The possibilities and the inherent danger of this had never occurred to me until I received harassing calls in the middle of the night.
The quality of the pizza or the slow delivery is really not an issue. But the fact that someone now has personal information on myself & my family gives me pause. I gave a lot of thought to all of the ways that information could be used and didn't like the length of the list I came up with. I've since been told that Pizza Hut (and other companies) sell this information to search engines. Those search engines then are used by insurance agencies, government departments, creditors, debt collectors and anyone else willing to pay a fee to track you down. It made me think a lot about the number of times I carelessly give personal information out. It a mistake I make frequently and hope to correct in the future.
And in case your wondering, yes I did call Pizza Hut to report the harrassing calls.....and guess what? The mythical Regional Manager of Store #726245 (who never called me concerning the original complaint) will get back to me about the threatening phone calls within three business days. TALK ABOUT QUALITY CUSTOMER SERVICE! It's made me very happy to go pick up my own food in the future. But it's something I thought you might want to think about before you called Pizza Hut (or any delivery service) for dinner tonight. Instead you might consider taking your business to a Independent and locally owned restaurant as opposed to a national chain restaurant. Because if you do have a problem with a locally owned establishment....they're small enough to care!
The management & customer service staff must be more pro-active. It shouldn't take three business days to return a phone call unless you are experiencing way too many complaints.
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by PepperElf Posted Sat November 22, 2008 @ 12:27 AM
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First of all.... yeah that totally sucks. It sounds like they got yelled at the took it out on you for it....
I'd say call corporate back and tell them just what happened. Don't call the local store, just call the head quarters.
and as for harassing calls from a private number?
if you're getting calls to a landline you can set your phone up to block calls from a private number... and that in order to reach you they will have to remove "caller privacy" from their phones.
So.... you'll not be bothered by the pizza crybaby...
Or.... they'll be stupid enough to call you from a non-private phone, and then you can file a police report.
(evil grin)
but yikes, i hope you get a better response from them....
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by lj Posted Sat November 15, 2008 @ 7:57 PM
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I wouldn't order from this pizza place again. Who knows what they will do to your food for complaining. I would have just put it in my own oven and heated it up! No biggie!
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by me&you Posted Sun November 16, 2008 @ 10:57 AM
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I have had pizza delived late bcause of traffic issues etc. It's not that hard to heat it up yourself.
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by me&you Posted Thu November 13, 2008 @ 5:11 PM
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Hell, the only thing dangerous about Pizza Hut is the calories
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by jessflyc Posted Thu November 13, 2008 @ 10:31 AM
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That's terrible! I'm thinking though, maybe the pizza boy slacked off and went out and delayed the delivery for some reason and maybe was fired b.c of youyr call? Since he still had your info, maybe he decided to prank you as blame for his situation.
This may not be what happened but I'm a conspiracy theorist!
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by Marty5223 Posted Thu November 13, 2008 @ 10:06 AM
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Just a suggestion. I would strongly recommend you not order those free pizzas. God only knows what they will do to the food. If you do order and pick it up use a fake name!
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by don w Posted Wed November 12, 2008 @ 6:14 PM
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You might be able to block "private" numbers from your phone. Check the front of your phone book to see if this is a service offerred in your area. The caller will get a message stating that you do not accept anonymous calls and that they must unblock their number to call you.
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Heh. I thought this would be a letter about cholesterol, trans fats, etc.
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by dawniedawn67 Posted Wed November 12, 2008 @ 1:04 PM
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Isn't there a number you can hit after a harrassing phone call that automatically logs it with the phone company? I know they say that after the number (which they can access even if you see it as private) is logged 3 times, they initiate charges, even though they may not share with you who has been calling.
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by Blackrack Posted Wed November 12, 2008 @ 11:13 AM
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If I were you, I'd be reporting the calls to the police if I wanted them to stop right away.
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by SuzieCat Posted Wed November 12, 2008 @ 10:26 AM
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Where I live, telecommunications harassment is taken seriously. Call the cops and make a report.
yes, even after the fact, they CAN find out who called your home. All they need to do is get a court order for the phone records. Phone companies are used to getting these sort of requests and have folks who work with law enforcement to get the records needed.
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Ummmmm, Do people not check their pizza's when they have the delivered???? If you checked them you would know they were cold, greasy, burnt etc etc.
Secondly you cannot prove a pizza hut employee made those calls, so calling the police would not do much. It could have been someone that you told the incident to playing a prank on you.
Thirdly, you shouldnt be paying for pizza with a credit card, if you cant afford to pay cash for it, you dont need it. You never said you did pay with a card but you mentioned people do, which is very true!
Good Day
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Yes
by Venice Wed November 12, 2008 @ 6:30 PM
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mine too
by SuzieCat Wed November 12, 2008 @ 7:32 PM
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What has the World come to? There are truly some whack jobs out there!
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Even though the phone number shows as private there are ways that the police department can locate where the call originiated. And since you were threatened and it appears to be from an employee of Pizza Hut they can investigate this after you file a report for harrassment and threat of bodily injury.
Also its may sound trivial but its against company policy to use a customers information for anything other than what it was intended for with this company. Check into your legal options with that also...but I believe the employee will be fired if it turns out he is the person who made these calls.
Please keep us posted...it will be interesting to see if Pizxa Hut responds or ignores you completely.
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Holy Moley! I would have called the cops. I had a similar situation.
A few years ago, I ordered a pie from dominoes. It gets delivered late with a piece missing, we get coupons and a free pie, no big deal. However...it BECAME a big deal when one night a man tried to let himself in to my home at 10:30 at night, claiming to be looking for a woman friend of his, saying we were hiding her there. My husband slams the door on the guys head practically, and we lock the door and call 911. The man and his accomplice are still outside, and it turns out...the accomplice was the Dominoes pizza delivery person who gave our food to us late and with a slice missing!
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