Rude Announcement at Michaels

Nothing rude about that at all. Rude would have been if they said,
"To the person wearing X clothes get your *** up to the registers
now"... now THAT would have been rude.

Frankly I feel your reaction is over-reaction.

April, I am going to let you in on a little secret, okay? Retail
employees have lives outside of work. They do not want to be stuck
there after their shift is over with.

I going to ask you something. Assuming you have a job, I would like
to know how you would feel if 5 minutes before you are scheduled to
leave work, your boss were to give you a project to do & tell you that
it must be done before you leave for the day. You'd be pretty ticked
off, wouldn't you? Going into a store 10 minutes before closing is
pretty much doing just that.

Do you lke to go home from YOUR job on time? I know I do.

Umm, where I used to work, a "floor check" meant to go around and make
sure that the shelves were in order and suitable for the overnight or
morning stock crew to work with. . . make sure stock is in reasonable
order, nobody has strewn things all over the floor, and no "accidents"
have occurred and gone unnoticed and unreported. If the stock crew
has to clean before they can start, they can't as effectively provide
you, the consumer, with well-stocked shelves.

A "floor count" or "head count" might mean to see how many customers
are left in the store, but it wouldn't be announced publicly, and it
would just be to keep us all on the same page and give us an idea of
what our current priorities should be. For instance, if there is one
customer left in the store, then most registers can be closed, drawers
counted, etc, and we can focus more on neatness. If nine groups of
customers are left, registers should be left open, backup cashiers
should possibly be called, and floor employees might want to start
asking people if they need help finding anything.

In short, a "floor check" is not necessarily all about you.

The "floor check" announcement is to assist the lagging customers
prior to closing the store. It also ensures the safety of the staff.
You might not beleive it but some citizens will hide in a store only
to commit a robbery when less witnesses are around. Can you imagine
that maybe,just maybe, other issues are being addressed at the time of
this ridiculous announcement.

That was not rude at all.


Try being the rude guy that has to shut down a grocery store on
Christmas eve at 6pm that gets called every name in the book. Saying
that I am going to ruin their Christmas because I wont let them to get
"one thing" This is even with store hours posted 2 weeks prior!



Good Day

Wow, that is one heck of a hypersensitive reaction to a simple
instruction to an employee.

As to what the announcement contains, I don't think it matters.
Asking for a floor check is pretty standard, it is worded differently
at different stores. At Home Depot they say "and assist any customers
making their last selections," or something like that. I think you
are taking the wording too personally.

I think you are thinking that if someone saw you they would make you
leave. In my experience, when an employee approaches me in this
situation, I simply say "I know what I need, I'll be out in a minute."
The employee moves on.

I honestly do not think that simply asking the employees to do a floor
check was rude in any way. I would have assumed that this was a call
for employees to ensure that all customers still in the store were
assisted. Lets face it, maybe you can get your shopping done in 10
minutes, but there are a lot of people who can't. Just like I was
tired at the end of my 8-5 shift when I worked, these employees are
tired as well and are ready to go home. It certainly would have been
wrong of them to boot customers 10 minutes before close. But, it
doesn't sound as if that is what they did.

Despite this, were you able to check-out and use your coupon? Or did
the floor check person make you leave before you could buy?

If they prevented you from being able to buy, this would be a real
shame.

April? Do you know what a floor check is? Perhaps it was a cue to
the associates to look for shoppers still in the store and assist
them. Perhaps it was a call to make sure things are not out of place
in the isles. Were you approached? Did they turn the lights out on
you? Did they throw you out of the store 10 minutes prior to closing?
Apparently they didn't block the entry doors and let you in.

What if you were in the store and an annoucement came over the
intercom to clean a spill in isle 3. You can hear that so you think
that is rude? Big Lots makes securiity checks over their intercom all
the time at my local store. I don't think it is rude.

I am glad you don't mind store is closing announcements, because if
you shop just prior to closing you will find most stores have similar
procedures. They also have announcements prior to opening in many
cases. My opinion without more facts you appear to be over reacting.

It's 8:50pm, they make an announcement that the store was closing at
9pm, they make an announcement for the employees to do a floor check
and I'm failing to see how you were wronged and what was so rude about
it. I work in a retail pharmacy and have witnessed MANY customers
ignore the announcement and will keep on taking their sweet time
shopping. There are MANY times I'm walking out of the store at
10:15pm(store closes at 10pm) and customers are still being rung out
because they decided to lollygag.

With that said, I can see why they make that announcement because
depending on how many customers are still in the store, it can take
more than 10 minutes to ring them out especially if there's a problem
with their purchase. I don't blame them for wanting to check out
everyone as quickly as possible so that they can close on time. I
don't know about you but I work to live.. I don't live to work and I'm
sure they feel the same way.

The store I work in (not Michaels) does floor (or security as we call
it) checks about 5 to 10 minutes before closing so we know how many
customers are still in the building.

Most retailers do that.

Store employees have a life too. Alot of retailers do not pay overtime
if customers are still in the store. I worked retail for years. You
know when the store closes. Employees want to be done at the end of
their shift. Be courteous and have your purchases done ahead of time.

April W.,

"about 8:50PM"? So it could be earlier or it could be later or maybe
even right at Closing Time.

The store announcement to customers that the store is closing and
floor checks are to be commenced are a normal part of the closing
process. The use of an associate's name in that announcement would
lead me to believe that a different person does it each night which
should be of no concern to a shopper.

I fail to see how any of this would be construed as unacceptable.

BillR.