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No More Help from Sallie Mae
Posted Mon November 24, 2008 12:00 pm, by Ashley V. written to Sallie Mae/USA Education, Inc.
Write a Letter to this Company
I am a recent graduate of Syracuse University, and because of these daunting economic times I have been unable to get a job. I am working as much as I can in order to make ends meet, and have spoken to Sallie Mae to discuss my options for repayment.
After extending the life of my loan, and decreasing my monthly payment I am still not sure if I will be able to afford my loan and now Sallie Mae has told me that there is nothing else they can do for me.
I find it absolutely sickening that a company would not help a customer, whom they can make lots of money off of, in these harsh times. They have already made 12,000 dollars interest off of my loan and it hasn't even reached repayment yet.
When I asked if they would consolidate my loan, they told me it is uneconomical for them. UNECONOMICAL FOR THE LENDING COMPANY THAT HAS ALREADY MADE 12,000 DOLLARS OFF OF MY LOANS ALONE. What about me, the average American worker who is working a couple of jobs for pay that is way under her education level. This is absolutely appalling!!
This company could consolidate my loans, or fix my interest rate for a year. They do have the ability to do something...even though they claim the opposite to be true. Greed is how this country got into this mess, and it is not the way out. I am smart enough to know that if there was a lending company that offered the average American options, we would all be paying off our loans through that company. Therefore, the company "with a heart" would in turn be the most successful lend company at the time.
I will never recommend this company to anyone if nothing is done. I will also research until I find another company willing to pay off these loans, and pay all of the interest to them.
I would like Sallie Mae to contact me and discuss some further options.
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by Kerri B. Posted Fri December 5, 2008 @ 6:26 PM
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If I were you, and you have multiple loans I would consolidate with a different lender and also apply for deferment. I think normally lenders don't consolidate their own loans, you have to do it at another institution. Also, Sallie Mae offers some income contingent plans based on a percentage of what your monthly gross is. I would look in to that as well - this may seem daunting now but the economy will improve and you will find a better job. You just need to hold your head above the water in the mean time - even if it means cutting back on other expenses (i.e. moving back home with your parents, getting rid of your cell phone...).
On another note - in response to the posters who claimed they "worked their way through college". I'm sure a lot of people would love to do that but it just isn't realistic anymore. I graduated from an IN-STATE UNIVERSITY and every semester the tuition increased 5-10% which is well above inflation. The government just doesn't prioritize funding education as highly as they do other things (i.e. wars, corporate tax breaks) and the available federal financial aid has remained stagnant for many years forcing people to get higher interest private loans and more debt.
I was fortunate enough to have tuition paid for with a scholarship but I still had to max out the amount of federal aid available every year, worked 30+ hours a week at the same time, and lived at home with the parents; but after paying books and student fees (which are actually more than tuition), I had to live off of ~5k per year. It was hard, and I ended up with ~30k in student loan debt. Luckily, I found a job immediately after I graduated, but my monthly payments are still over 10% of my gross pay even after extending the repayment to 20 years.
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by thejunebug Posted Fri December 5, 2008 @ 2:08 AM
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Despite what many people have had to say about the original poster needing to learn life lessons, life skills, etc, I have to say, Sallie Mae is an absolute evil company with criminal practices. Most peoples' loans are bought by Sallie Mae, and unless you know about Sallie Mae prior to obtaining your loans, you would never be able to foresee the damage Sallie Mae does once you graduate. I have a loan that was bought by Sallie Mae. Everything the original poster has said is very accurate, including the $12K in interest. It's insane. People whose loans get bought by Sallie Mae have no options and no say and that is exactly why Sallie Mae does things the way they do. Again, it borders on criminal. I don't blame the original poster for being outraged. These ARE tough economical times; some of the toughest we have seen in some time. I feel it is wrong to blame the letter-writer for getting an education or to tell her that she should have thought more about her major before getting a high-priced education. My sister is an attorney and is having a hard time finding work. Should she have to go get a job or two waitressing, I think she will be a little bitter too.
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by thejunebug Posted Fri December 5, 2008 @ 2:08 AM
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Despite what many people have had to say about the original poster needing to learn life lessons, life skills, etc, I have to say, Sallie Mae is an absolute evil company with criminal practices. Most peoples' loans are bought by Sallie Mae, and unless you know about Sallie Mae prior to obtaining your loans, you would never be able to foresee the damage Sallie Mae does once you graduate. I have a loan that was bought by Sallie Mae. Everything the original poster has said is very accurate, including the $12K in interest. It's insane. People whose loans get bought by Sallie Mae have no options and no say and that is exactly why Sallie Mae does things the way they do. Again, it borders on criminal. I don't blame the original poster for being outraged. These ARE tough economical times; some of the toughest we have seen in some time. I feel it is wrong to blame the letter-writer for getting an education or to tell her that she should have thought more about her major before getting a high-priced education. My sister is an attorney and is having a hard time finding work. Should she have to go get a job or two waitressing, I think she will be a little bitter too.
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by thejunebug Posted Fri December 5, 2008 @ 2:07 AM
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Despite what many people have had to say about the original poster needing to learn life lessons, life skills, etc, I have to say, Sallie Mae is an absolute evil company with criminal practices. Most peoples' loans are bought by Sallie Mae, and unless you know about Sallie Mae prior to obtaining your loans, you would never be able to foresee the damage Sallie Mae does once you graduate. I have a loan that was bought by Sallie Mae. Everything the original poster has said is very accurate, including the $12K in interest. It's insane. People whose loans get bought by Sallie Mae have no options and no say and that is exactly why Sallie Mae does things the way they do. Again, it borders on criminal. I don't blame the original poster for being outraged. These ARE tough economical times; some of the toughest we have seen in some time. I feel it is wrong to blame the letter-writer for getting an education or to tell her that she should have thought more about her major before getting a high-priced education. My sister is an attorney and is having a hard time finding work. Should she have to go get a job or two waitressing, I think she will be a little bitter too.
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A lot has already been said about the fact that this is your loan and your responsibility, so I'll respond directly to what smacked me in the face about this letter:
You're working jobs that are "beneath you" and your education level? Get a reality check, dear. MANY thousands of Americans are, and they make things work; and incidentally, you aren't better than people who don't have your stellar level of education, and some of them might be making more money than you.
Sorry, I just don't have tolerance for people who throw their $100,000.00 pieces of paper in everybody's face, talking about things that are beneath them. That degree taught you nothing about real life.
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by SueNY Posted Wed November 26, 2008 @ 12:26 AM
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While I don't agree with the original letter writer (Sallie Mae appears to have helped him/her as much as they can and it's just not their problem that the letter writer can't find a good job. In today's troubled economy they can't afford to make exceptions for everyone) I am quite appalled to see some of the rude and condescending remarks aimed at people with student loans.
I graduated in 1992 with over 30K in loans. For your information I started working for college money when I was 14, and I worked 25hrs a week all through high school. In college I worked two jobs and so did my mother (Dad was not in the picture). I still needed student loans to get my tuition and room/board paid and no I didn't go to a fancy ivy league school. For several years after I graduated I worked in some pretty low paying jobs because it was all I could find, and I did get a couple of hardship deferments.
I will have my loan paid off in 7 more years. Now that I have a good paying job in the field my degree is in I pay over $300 a month toward my student loan. It kills me but the faster I get it paid off the better. There is nothing wrong with getting student loans and people who do have them shoudn't be looked down upon.
OP, you will never find a company willing to pay off your loans. That's your responsibility. Sallie Mae has done all they can. Go out and get a job, even if it's at McDonalds, and maybe even two. No job should be beneath you if it offers a paycheck. In this economy no one can afford to be choosy. Good luck and happy holidays!
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I think...
by S W. Wed November 26, 2008 @ 6:53 AM
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by Susie Q Posted Tue November 25, 2008 @ 7:05 PM
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I too have loans from Sallie Mae (not by choice- they bought my loans form another lender). Every time I have called them with a question they have been less than helpful.
As far as payment plans go (I have 65,000 plus), I can only suggest you try for an economic hardship deferrment. They defer payment for one year and you are allowed (by law) to get up to three hardship deferments in a lifetime. If you truly cannot come up with payment, yo may want to check this out. The qualifications for it are across the board- not just Sallie Mae policy.
You may also want to look in to consolidating your loans with another lender. I am in grad school right now and my new loans are with another lender. When I graduate I will be pulling my undergrad loan and consolidating it with my current loan company.
Whatever you do, don't get behind. I know people who got behind and it screwed up their tax refunds, etc.
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by Lisa H. Posted Tue November 25, 2008 @ 3:11 PM
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There seems to be a spate of letters like yours, telling a company they are offereing awful, terrible or whatever customer service for sticking to the terms of a business relationship all side agreed to. Heck, sounds like they have done a lot to try and help you. It would be nice if they could do more, but they have obligations to meet as a business, and not helping you more isn't one of them.
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by Final Score: Boys-3, Girls-1 Posted Tue November 25, 2008 @ 1:38 PM
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So Sallie Mae takes a hit to help you out, then they would have to do the same to everyone, then the government would end up bailing them out with MY tax dollars?
Not fair.
I chose to work my way through school and not rack up any debt. So many college graduates expect to just pop right into these high-paying jobs, they go to uber-expensives schools thinking the money will be there to pay it off when they get out.
Perhaps high schools should teach the students that things aren't that easy.
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by Just Jeffrey Posted Tue November 25, 2008 @ 11:34 AM
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Much has been made (see below) of how people need to be responsible for the loans they take out.
I don't know Ashley's situation, so this may not apply to her.
However, many people that enter college are rather young. 17 or 18 years ago, without any experience in managing money and dealing with the "real world." These kids are naive and ignorant, simply because they've never had to repay a debt of this size, manage a household, or do the thousands of other things that grownups do. What they do know is that they need to go to college, that they really want to go to THIS school, and that some day... in the far future... they'll have a job. It all seems to make sense.
In some cases, the student isn't even the one taking out the loan. It's the parents, who they saddle their kid with the responsibility of paying a debt that the kid wasn't mature enough to understand. Remember, we're talking, in some cases, about minors that really can't enter into contracts.
Obviously, there are generalizations here. There are plenty of young people that do "get it" or learn the lessons quickly.
But, apparently, not all.
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I am a customer of Sallie Mae. However, I do not have to start paying my loans until 2011. I have approached them to start paying interest and I will do so here in the near future.
I am terrified of graduating with large student loan debt. I have a cap - I have told myself that I am not allowed to borrow more than $65,000. I hope I can stick to that number. Even through my masters.
My education IS priceless but student loans are scary!
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by franese Posted Tue November 25, 2008 @ 10:36 AM
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When I graduated from college (many moons ago) I was only able to get a temp job. I went to my bank and they were able to defer my payments on my loan 6 months (and they said they would extend that if I still hadn't found a job) , but I still had to pay the interst payments. Was this a hardship for me - yes, but I chose to take out the loan and now I had to take responsibility for it.
I really wouldn't take a another loan out if I were you - you'll only dig yourself into a deeper hole.
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Maybe Obama can get a bailout plan for all college graduates who dont want to get a "lesser job beneath them" to repay student loans.
You chose to sign up for this. Personally I worked 1 full time job and sometimes 2 jobs during college. I paid for school along tie way!!! What a concept!!! I commmuted to a local community college, then to a state university that was an hour away.
You chose the student loan route, now its time to pay your debts. It was great while you were going to school wasnt it? Now its time to pay up.
Good Day
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by Cor H. Posted Tue November 25, 2008 @ 8:02 AM
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Depending on how much the original loan was, then it may be uneconomical for them to wipe out a loan after $12, 000. Think about it. If someone owed you $5, 000, would you accept $50 or $100 only, even after extending the life of the loan and accepting smaller amounts?
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by Blackrack Posted Tue November 25, 2008 @ 7:30 AM
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This is why I have a back-up plan if I can't get a job at my education level after graduation. Don't knock it till you try it, adult dancers make great tips.
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by What's all this receipt nonsense? Posted Mon November 24, 2008 @ 9:13 PM
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I'm sorry you got yourself into this mess by taking on this loan. It isn't Sallie Mae's fault, you know. You should have thought hard about what would happen if you couldn't find a well paying job to pay off that fine education. I've only got myself into a handful of loans in my life, and I always have a plan for paying them off if my circumstances change.
You are hoping to find a company to pay off your loans? Good luck.
Greed is a bad thing, and there has been plenty to go around on the part of companies and consumers alike. The bottom line, though, is you took on a boatload of debt as a young person. I hope you find a decent way out - MA has some ideas below.
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apply for a forebearance?
There should be options for suspending your payments if you are not working full time or are under an economic hardship.
Unless Sallie Mae has changed their policies with the recent downturn, I'd certainly think you should qualify.
Try CALMLY calling them back and ask if you can apply for a forebearance or deferment of your payments. And have your loan paperwork with you - there has to be something in the terms that states what options you will have and under what circumstances. This is a federally funded loan program and they usually have the same guidelines for all borrowers.
And DON'T expect them to reach out to you. This is your debt and they aren't going to help you if you won't help yourself first. Be willing to do whatever they ask you and if you can pay a little while on forebearance,do that to as it will show them that you're serious about paying the loan.
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by burkhagirl Posted Mon November 24, 2008 @ 6:59 PM
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This daunting economic mess didn't just pop up one day out of the blue; it's been brewing for a long time. I'm surprised that someone of your educational level didn't catch a whiff--or at least think about how to pay it all back.
If I were in your position, which I am, I would have to accept the fact that I made the decision to go into such a great amount of debt for school. Yes, an education is important and the life of the mind can't be underrated. But you can think great thots for free--it's tuition that costs. So, I have to agree that it is not Sallie Mae's duty to make sure you are responsible for your debts--you should have kept things like prospective job markets, etc. in mind when deciding where to go for your education and how to pay for it.
Greed is the reason we're all in this mess, but sweetpea, but it's not just because of Sallie Mae's greed or corporate greed in general. Most individuals can shoulder a bit of the responsibility--like you. And OMG! You're working jobs FOR PAY THAT IS WAY UNDER YOUR EDUCATION LEVEL! Yes, your statement did merit all caps. Get over yourself. You will lead a happier, more fulfilling and meaningful life.
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by S W. Posted Mon November 24, 2008 @ 4:55 PM
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The other side of the "mess" this country is in is that people who should have known better took out mortgages, loans, and credit that they couldn't afford.
While I feel for your situation, it was your responsibilty to know how much you would have to pay back when school ended and to make sure it was an amount that wouldn't cripple you.
What do you think would happen to the "company with a heart" if it gave every student loan holder a break? It probably wouldn't be in business long. If your loan hasn't reached re-payment yet how has the company made 12K from your loan? They don't make a dime until they have the money in hand, do they?
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If you have paid $12000 IN INTEREST (that's what you're saying in this letter), then you should have considered what your major was before acquiring so much education-related debt.
But since I don't believe that you've paid $12K in interest alone, I'm going to say this: Time for you to learn some life skills.
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