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Horrific Experience at Burger King

Posted Wed December 10, 2008 12:00 pm, by D L. written to Burger King

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On 12/10/08 I went thru the drive thru at store 3446 in Marion Ohio. I ordered the Double Whopper meal with no pickles and no tomatoes (order 85). The price on the outside menu said $5.99 plus .60 to make it large - so I asked for the large. It should have priced out at about $5.69 plus tax. When I went to pay, I was told it was $7.12! Where was the other 60 cents coming from? I asked for a receipt and was provided one that did not have any money amounts on it; I then had to ask for another receipt that actually showed the money. When I saw the amount, I asked the cashier and she said that the price was right and that it was 60 cents for the medium and another 60 cents for the large.

Thinking that I mis-read the posted pricing, I paid and then drove back thru the drive thru to recheck myself and sure enough, the POP outside sign simply stated 60 cents for large - nothing about plus medium or addition to medium; so I waited as other paid and drove on to the window where I asked for the manager.

A skinny young girl came up and said she was the manager and the the large size was $1.20 more. When I told that this is not what the sign said, she got her manager. The second manager restated that the sign said in addition to the medium - so not wanting to hold up the drive thru lane, I went around again. The sign did not say anything about adding to the medium, in fact it just says 60 cent more for a large.

So I waited for the line to move again and this time asked the second manager to show me where it said that on the sign. After all, selling for a higher price than advertised is consumer fraud in Ohio. She laughed at me and pointed me out to several other workers as I drove around the store for the third time.

WHen she finally emerged for the rear door, she thrust her hands upon her hips and screamed "Are you going to hold up MY drive thru lane?". Seeing as that I had gone around three times so that I did not hold anyone up, I was very put off by her remarks.

She then stated that indeed there was nothing on the POP outside sign that said anything about in addition to the medium price, told me that calling her District Manager wouldn't change anything and then gave me the district manager's phone number, turned around and went back into the store. Not wanting to block the drive thru, I moved to a parking lot just behind the store about 45 feet from the back door.

I tried calling the district manager. No answer on the phone. So I called the local corporate franchise office of Harrison Restaurants in Delaware and related the story to the office manager there. She said that she would have the district manager call me. Now my food is cold.

After leaving voicemail's for the district manager, she and I finally speak. She says that she is in a meeting but that she cam look at the same sign where she is and agreed that it says nothing about the extra 60 cents and that I should, in her opinion, not be charged the extra and that I would need to speak to her boss.

In speaking with her boss, he concurred totally with my viewpoint, and further apologized and finally stated that he would have my entire meal replaced, cooked to order, have the 60 cents refunded and have the general manager that laughed and yelled at me bring this all out to me with in 2 to 5 minutes.

After 10 minutes, nothing happened. So I tired calling the district manager and her boss, leaving both voicemail's and numeric pages for each. Another 10 minutes and nothing. More voicemail's and numeric pages. Another 15 minutes and now her boss is on the phone saying that it will be right out. He gets a complete description of my car and where I am parked.

4 minutes later the back door opens and several employes are looking right at my car. 2 minutes later the door opens again and there is the heavy set general manager with curly reddish blonde hair that had laughed at and yelled at me with a bag in her hand.

She stands there swinging the bag, crossing and uncrossing her arms, finally grabs the middle of the bag and squeezes it, then marches the 45 feet to my car. She then breaks out her attitude and informs me she thinks I should find another restaurant to eat at. Make a few more rude comments, then hands me my food in the bag and 60 cents. I guess she forgot the tax of 3 pennies.

As I drive away, I call her boss again to tell him that the food was delivered and to inform him about the attitude, the wait, the smashing and rudeness. As I hang up, I open the smashed bag to begin to have my lunch - after waiting over 90 minutes - only to find that the order was a medium sized fries and that my sandwich has pickles on it, tomatoes on it and no catsup or mayonnaise!

I want a complete refund, a letter of apology and the phone number to whoever can rectify this egregious and horrific service.

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