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 Completely Ignored by Nordstrom Beauty Department
Posted Thu December 18, 2008 12:00 pm, by T P. written to Nordstrom, Inc. - Department Stores
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I went to the Pentagon city location to buy facial cream. I usually shop online, but figured I had time so I would go to the store myself. When I arrived I looked for the Mario Badescu section. There were employees just standing around having personal conversations paying no attention. Some of the employees saw me looking around, but said nothing An employee even turned the other way as I walked toward her to ask a question. Once I did find someone to help me find the cream, she just walked away.
Having worked in a department store as a teen, I know an employee should ask the customer if they need help with anything else. I had to search for another employee to help me at a different counter and she even walked away before I could make my puchase. I think employees should pay more attention to customers instead of their own little conversations during work hours. I was ignored completely. The sad thing is there were customer that came in after me who received service promptly.
Talk to their employees about the art of customer service for all customers.
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by Blackrack Posted Thu December 18, 2008 @ 7:59 PM
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Yikes...! Sounds like a "What Not To Do" section of a training video.
I hope the manager responds to this, and cuts down on the amount of
socialization going on.
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by thejunebug Posted Thu December 18, 2008 @ 7:05 PM
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Wow, that's terrible. I have also had some bad luck at Nordstrom's
cosmetic counter. Not really so much bad luck as despicable
treatment. I used to have severe cystic acne and I was following a
friend's advice on getting some high-end foundation to help me feel
better about myself. When I went to talk to the saleswoman about what
might be the best option, she told me that there was nothing they
carried that could cover up my "problem." I left in tears and felt
like even more of a mutant. :/ I will never shop there again.
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by Maegan Z. Posted Thu December 18, 2008 @ 5:35 PM
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This should not have happened to you, especially in a store like
Nordstrom that is supposed to be of a higher caliber. You should have
been greeted promptly and guided to the counter you needed.
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I agree with Bill's comments. I've been treated very poorly at the
make-up counter. I've chewed out one of them -- she was a complete
biotch. Why on earth do people who so obviously dislike a big portion
of the general public choose to work in fields that require constant
interaction with them?
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re
by T P. Thu December 18, 2008 @ 1:28 PM
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When my black friend H who's a JUDGE told me about being followed in
stores, pulled over for DWB (driving while black), etc., I couldn't
believe it, but I had to. We have a long ways to go in this country.
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by Retail Veteran Posted Sat December 20, 2008 @ 12:49 PM
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I have had it happen to me based on what I was wearing at the time I
was shopping. Often, if I am looking at high priced merchandise (even
in electronics stores) and wearing t-shirt and jeans, the sales help
ignore me. If I go in wearing nicer clothes like business casual or
even a shirt and tie, the sales help is much friendlier and helpful.
That is why in my many years of retail management, I always stressed
to my employees how important it was to offer the best service to
every customer no matter how well they are dressed. You never know how
much money someone has simply based on what clothes they wear.
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