"Bravo" UPS

Is there an investigation underway?

an important contract to a brokers office. Set it up for next day
priority air (10 am). We had terrible weather across the state that
night and it was delayed.

Apparently the driver was so far behind in his route that he could not
be bothered to take it to the correct suite number in the building
(when it was already late!) so he left these confidential documents
with another tenant.

When I contacted UPS, they wanted me to wait until the next day (since
it was already nearly 4 pm!) to have someone dispatched to take the
package from the 3rd floor to the 7th floor.

My jaw hit the floor! I asked the UPS rep why couldn't the tenant who
signed for it and took responsibility for a package that wasn't hers
hoof her happy little butt upstairs so the broker (who was VERY
irritated by now!) wouldn't have to wait another day? It was as if
that was the most brilliant suggestion this woman had ever heard! And
yes, they did have the other tenant drop it off for us with no further
issue.

But it's nice to know they are as lacking in common sense in Canada as
they are here in the US. Next time I'd try faxing or scanning the
documents in and emailing them. Far less chance of them being
"misdelivered."

Please, do not pay attention to people who point out grammar mistakes
or fuss about the style, punctuation, etc.

As someone who has managed in call centers for over 18 years and seen
thousands of letters and emails, I can tell you reputable companies
dont care about these things.

Employees are trained to get to the core of the actual issue at hand.

I am a HORRIBLE typist, as well as someone who chooses the wrong word
many times. Spell check doesn't catch it, so the sentence doesn't
make sense. You can see it it many of my posts here.

I can assure you, it has nothing to do with my education and
everything to do with a health problem I have. I know someone who has
two masters degrees who does the same thing.

I ignore fools who point out my grammar and encourage you to do the
same!

I've been a researcher for more than 25 years and, in my experience,
putting your best foot forward when asking for information or
assistance is always the best policy.

When I arrive at work and have 75 or more new requests for help, the
ones which get answered first are the easy ones -- the ones where I
can understand what customers want and am able to get them the
information they need without struggling to decipher their requests.

I have always worked at reputable companies and the policy has always
been to help the most people as possible. I always respect people who
take the time and make the effort to communicate clearly, so I don't
have to guess what they mean.

Incredibly time consuming are those requests where the writer has just
slapped together his/her request without checking for spelling,
punctuation and grammar errors. If they don't care about their
request, why should I? There's no excuse for not re-reading e-mails
and letters before you send them and correcting errors.

I don't expect people to speak/write perfect English, but I do expect
them to make the effort to express themselves clearly. People who
think they're so important that they don't need to communicate clearly
usually get the service and assistance they deserve a request for
clarification.

Last week I got an e-mail from a pompous fool who obviously thought he
was so important that his question was "ugntimdrsrqd" (SIC). The rest
of the e-mail was equally incomprehensible, so it went to the bottom
of my daily response list.

Two hours later the VP of my division came into my office wanting to
know why I hadn't answered the fool's e-mail. (The fool had called the
"top man" to tattle on me.) All I had to do was print the VP a copy of
the e-mail and hand it to him. After struggling to make out what the
fool wanted, the VP picked up my phone and called the fool directly.

The fool got told, in no uncertain terms, that if he wanted help, he
needed to be clear about what kind of help he needed. As for
"ugntimdrsrqd," that was the fool's shorthand for "urgent immediate
response required."

Thanks for all the posts :D
It's funny, It's what I was doing today,stuffing my face in chocolate
lol kidding...

I have no idea what to do.If the package is in wrong hands I'm in big
**** since someone can easliy clone my or my husbands identity.

Delivery delay, ok it happens.But making up an address and making a
false signature from someone who works in gov. office , it's another.
Hopefully I will have an good explanation tomorrow and not only "we
are sorry" and my refund.
They own me a passport, the amount I spend for the gov.fee ect.
How they plan to replace this?
I'll stay in the damn store till I have no answer.I hope they will
call the police too.I can't wait to report a claim for this.Puting me
and my husband in danger to be cloned, making me lose my status and my
work permit since everything was there.
SO passport,plane ticket,the salary I lost because I lost my right to
have the work permit and covering up their mistake by making up an
false delivery.

And I wouldn't say I'm sorry even if the package was delivered on the
right place,and just the address on the signature image was wrong,cuz
of the hell they and their call agents made me go through for the last
week.
Rude, clueless, careless , blaming people in their company that they
lie,giving false information and doing nothing to find someone (who
trusted them) confidental documents.

I have to leave the country cuz they were late with the package , but
now i can't since the passport was there.
And yes,maybe someone will say I shouldn't sent the passport,but I was
asked from the gov,office to mail it with courier since there is no
walk in there.It's courrier address only.

I won't use UPS ever again.Not even to send a chocolate to grandma..
NEVER !!!
Ahh... I'm looking forward to hear the next version of the story and
how they plan to get my documents and status back.
Since I had to advice couple of places of my lack of status, I called
police too and I was told that if on the end it turns out to be a fake
delivery just to cover up the lost of the package, plus if they invent
that a person working in the gov.office signed, i can sue them.

Let you know if someone from the customer service answers.

Marry Xmas everybody

I had the same thing happen to me a few years ago. The crazy part is
my name and address were correct on the package. They delivered it a
few blocks away. Good thing I only ordered pet supplies and the person
they delivered it to was honest enough to call me. Needless to say, I
was livid with UPS. When I called them and complained, they had the
nerve to say that the reason it was probably delivered there was
because I wasn't home and the delivery person felt it was best to have
a neighbor sign for it. It made no sense as I was home all day as I
was expecting this delivery and while I could see leaving it with a
neighbor who lived next door to me, I cannot fathom why the delivery
man would leave it with someone who lived a few blocks away. To this
day, I'm still boggled by this but I'm happy to say that I've never
experienced that again.

Oh wow...I dont even have words for this. I read your first letter
was felt for you, but this...well this is just WRONG, on more levels
than I can count.

I am soooo sorry for this mess you are experiencing.

i will never understand why a company that does ONE THING, and claims
to do that one thing better than all its competitors can make such a
colossal mess.