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Capital One Suspended My Account Without Warning
Posted Mon January 5, 2009 12:00 pm, by Jacob S. written to Capital One Financial
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I just received a letter stating that my account had been suspended due to inactivity and would be closed in 60 days. I immediately called customer service and was informed that it is NOT possible for anyone at Capital One to reinstate my account and was told I would need to apply for another card.
Being fairly responsible with my credit, I kept this card locked away for emergencies. Had I known it was about to be suspended due to inactivity, I would have used it.
I asked why I wasn't warned or otherwise informed of this change in Capital One's policy. I was told that a decision was made NOT to inform customers. I was also told that the information relating to terminating accounts due to inactivity may not even appear in the current terms and conditions for the card (other than the standard 'we can close your account at any time for any reason').
I was left with the option of closing my account myself or waiting 60 days for Capital One to close it. I felt it would look better on my credit history to have closed the account myself rather than have it closed by Capital One.
Thanks to Capital One, my FICO score will probably drop due to the change in my debt to credit ratio. If I wanted to keep my business with Capital One, I would need to open another account which would further affect my FICO score.
I will be taking my business elsewhere.
I would like Capital One to remove the restriction that prevents these suspensions from being lifted.
I would like Capital One to inform customers that their account is about to be suspended due to inactivity prior to enacting this unremovable suspension and account termination.
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by Jennifer S Posted Tue January 6, 2009 @ 8:12 PM
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We paid our bill with a credit card only as a last resort. We have insurance that covers 80% of our medical expenses. In Dec. 2007 my husband went to the ER with heart attack symptoms (turned out it was nothing), I had our daughter a few weeks later, and then when she was 2 months old, she had a severe reaction to the rotavirus vaccine and was hospitalized for 3 days. Our hospital does not give insurance breaks (I have no idea what it really is, but usually health care providers give some sort of insurance related discount when it comes to the patients share of the bill) so we got slapped with a $10,000 bill when all was said and done. The hospital set up a payment plan of $650 a month which we tried to make good on however after several months, it became too much of burden and we fell behind. The hospital did everything they could to work with us but we just couldn't keep up with the payments and ended up paying the bill off with our credit card because they were going to send us to collections. They at least gave us plenty of forewarning. Unlike Capitol One.
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But they did warn you. They sent you a letter. "Without warning" or not being "Otherwise informed" would be true if you went to use the card and it had been suspended, leaving you in an awkward situation with a service provider, sales clerk, etc.
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Exactly
by jschmier Tue January 6, 2009 @ 7:24 PM
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You need to ask yourself if you seriously want to go into debt in the middle of an emergency!!!
Then ask yourself how much money you need in savings to make yourself comfortable in the event of an emergency. Then get that amount of money in the "emergency" account and then cut up the credit card.
I am glad to see that the credit card companies are doing you a favor and cancelling your card, just get some savings in place and be done with them!!!!!!!!!!!
Good Day
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FICO Score
by jschmier Tue January 6, 2009 @ 11:13 AM
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Just a while back credit card companies were inudating our homes with credit card applications. Now they are pretty choosy as to who they want as, or to keep as customers. Its in their ballpark now, not the consumers.
The previously written explanation was correct. And although I applaud your ability to NOT use your card, albeit an emergency, the card company is actually loosing money having a card not being used.
As for your FICO score, I would check first to see just how this affected your credit rating. It could be that they made this a no-fault cancellation since there was no activity on the card.
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by Not myself today Posted Mon January 5, 2009 @ 11:59 PM
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the reason they don't tell people is that they want to close those cards down because they aren't profitable. If they told people, most would probably run out and charge a pack of gum, just to put a recent transaction on their card. Then they would put it back in the drawer.
It is a big game, you see. Once you understand the rules, you can play it better. Unfortunately, you lost this round. What credit experts recommend is periodically (preventatively) charging something, so as to make the account look active.
The credit card bank isn't going to call the customer up and warn them. That would be the courteous thing to do, but you have to understand this is the business of *money*, and the clause "we can close the account at any time" is a very important one from the bank's perspective.
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Agreed...
by jschmier Tue January 6, 2009 @ 11:28 AM
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