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 Bad Mahi-Mahi Served at Red Lobster
Posted Wed January 7, 2009 12:00 pm, by Lee H. written to Red Lobster
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Not being a fan of Red Lobster in general, I tried to stay safe by ordering off the "Fresh Catch" daily special menu. Apparently the daily special simply means they want to push it out before it becomes rancid. I ordered the Mahi-mahi grilled with some kind of pineapple glaze and steamed broccoli. The smell hit me the second she put the plate down...I rather foolishly took a small bite of what was said to be Mahi-mahi, but was more along the lines of Talapia I'm thinking. The odor was just as present in the flavor, so I finished off the limp broccoli and let the server know I wasn't pleased with the fish. I don't think there was ever any pineapple glaze (whatever...)She asked if I would like something else, but I wasn't entirely thrilled at getting something else from a kitchen that sent that out to my table. This was in Tallahassee, FL.
The manager did not charge me for my meal, and the waitress was very curtius. I would like to see some kind of improvement in the kitchen staff's general sense of wherewithall to know when something is fresh and when it has far reached expiration....I've been in the kitchen business, and there have been occasions when we had to throw fish out...But I never served a customer smelly fish when I was on grill duty...Some of us out there in the dining room would much rather be someplace else, as I'm sure those in the kitchen often feel after a long day at work, but sometimes there's just nothing you can do about it and trying to make at least the culinary portion of your experience as pleasant as possible is a must.
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Congratulations on getting a successful resolution.
And thanks for using PlanetFeedback!
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by Zan Posted Thu January 8, 2009 @ 12:12 PM
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I think you probably did receive a poorly prepared meal, and I'm glad
you were a) not charged and b) treated respectfully when you
complained. I do, however, wonder how seriously RL is going take your
claims that there's something wrong with the staff's judgment about
the food they serve when much of your letter talks about how you never
liked their establishment in the first place and didn't want to be
there anyway - you know? Sounds like you went in looking for a problem
and found one. I just think your complaint may have carried more
weight if you left out the insults.
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My wife loves red lobster, I only love the cheesy biscuits. She has
never had issues with their products, but she is also wary of fishy
smelling fish, which I dont understand, because I dont eat fish.
I order the steak, and prefer it to smell like steak. Steak smelling
like steak is good, but somehow fish smelling like fish is bad. Go
Figure
Good Day
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by Not myself today Posted Wed January 7, 2009 @ 3:40 PM
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You know, I have given restaurants second third and fourth chances,
and in short order they usually live up to my memory of a horrible
experience. I hate to sound pessimistic, but these places don't pay
much for cooks and it is hard to babysit them constantly. All it
takes is one bad egg to ruin a kitchen's reputation.
As an aside, I met a cook at RL a few years ago. He told me that when
unloading the delivery truck he was shocked at what some of the fish
looked like - that it already looked questionable. The "fresh catch"
seems to match his observation.
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