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credit card late fees

Posted Fri January 23, 2009 11:26 am, by Jeremy M. written to Chase Bank

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I was a couple days late on my payment, for the first time ever, a couple months ago. They charged me a 39 dollar late fee and over 25 bucks in finance charges. I spend over 1,200 on this account every month and pay it off in full. I'm so disappointed and would have cancelled the card if it wasn't for the Southwest Airlines benefit.

I'd like Chase to remove my late fee and finance charges, as well as receive a letter from the bank apologising for the rudeness of their customer service representatives and supervisors I spoke to on the telephone.


Reply



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by ~Fiƒi-la-ƒlea~ Posted Sat January 24, 2009 @ 3:32 PM

Just call them and ask them to remove the fee, as you are a good
customer and pay in full each month. If they can't, seek a
supervisor. If not still, phone back until they do. They can waive
that fee.

Reply

by Commander-X-23 Posted Sat January 24, 2009 @ 11:14 AM

If you abide by the rules in your agreement with the credit card
company, the experience with the card and credit will be profitable to
you, in the form of interest-free use of the bank's money and rewards
with SWA. The most rewarding experience comes if you pay your balance
off every month and pay no interest.

On the other hand, if you break the rules spelled out in your
agreement, you expose yourself to expensive penalties as you incurred
in this case. Additionally, if your interest rate is too high, you
are paying an excessive amount for a consumer loan. Either of these
negates any benefit a rewards card offers, and you are essentially
wasting money needlessly.

So the choice is the consumer's. It is something like driving a car.
You can either drive legally, or break the law. If you choose the
latter, you frequently get a ticket. An officer sometimes lets you
go. With a bank, they plan for a percentage of people to break the
rules, and this is one way they make money. It is less likely the
bank will give a warning.

Reply

by RowdyRetailer Posted Sat January 24, 2009 @ 7:20 AM

Stop trying to beat the credit card companies, They are a bunch of
snakes. This is what they do, if you play their game, you play by
their rules. If you want to be a slave to the lender, you will
eventually get bit.

Another case where playing the "rewards" does not pay off.

Cut up your card


Good Day

Reply

by Adam W. Posted Sat January 24, 2009 @ 2:22 AM

Many banks will depending on your history with them.

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by p d. Posted Fri January 23, 2009 @ 11:28 PM

So how were they rude?

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by MayDay Posted Fri January 23, 2009 @ 8:02 PM

I paid a bill online about a week before the due date and when I
received the bill for the next month they took out my payment on the
day I did it and then a week later it said the bank had rejected my
payment! So they socked me with a late fee AND a returned check fee
totaling 68.00.

So I call bank to see why it was rejected since I had enough money to
cover it. They said they never processed it at all and certainly
didn't send it back to the credit card company. About 2 hours later
the CC calls me and says I'm late 2 payments and do I want to pay them
now? I tell them if they look at my account I tried to pay them online
so why would I try to pay them over the phone only to have it be
rejected again? I verified my bank account with them and it must have
been an internet problem.

Anyhow, even after my bank proved to them that they never returned any
payment they still refused to take off the fees. They have since
raised my APR too and if they check my payments before they have
always been on time.

Credit card companies do not care! Pay them off and only use for
emergencies.


Reply


I'm not sure by Commander-X-23 Fri January 23, 2009 @ 8:57 PM

Sometimes, there are glitches with the online bill pay. by Final Score: Boys-3, Girls-1 Fri January 23, 2009 @ 10:15 PM

they are snakes who never pay a fee when THEY mess up by Super N. Wed December 30, 2009 @ 12:20 AM


by Commander-X-23 Posted Fri January 23, 2009 @ 7:31 PM

If something happens before your due date, and you know you won't be
able to pay on time, it is possible the bank might let you pay a day
or two late. But to wait until the due date or later is simply LATE,
and you pay the appropriate fees you agreed to when the bank
generously said they would lend you their money.

When you say you "I spend over $1200 a month on this account," what
you are actually saying is "I borrow over $1200 a month from your bank
to buy stuff." The bank is obviously anxious to see their money
returned in a timely manner, expecially in today's economy.

Why are your disappointed? You have enjoyed the terms of your
agreement that give you the SW benefit, but haven't you also been
subject to other terms, such as the due date and fees? All these
terms come as a package - you can't pick some and ignore the others.


Reply


"especially", that is. n/t by Commander-X-23 Fri January 23, 2009 @ 8:58 PM

by Nate. Posted Fri January 23, 2009 @ 4:07 PM

Continue to pay your bill in full on time. We all make mistakes, and
there are sometimes negative consequences as a result. Pay the fee and
move on. You were late, and that is how many credit card companies
make money. It would be nice if they could make an exception, but you
admit in the first sentence that you were in the wrong. If you
continue to pay on time, you will not have any more problems.

Reply

by Ms. Harleycat Posted Fri January 23, 2009 @ 3:03 PM

Terms are terms. You were late and they charged you fees according to
the terms and conditions of your account.

Reply


Re: credit card late fees by petgiraffe Fri January 23, 2009 @ 2:06 PM

by RedheadwGlasses Posted Fri January 23, 2009 @ 8:32 PM


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by mikedthornton Posted Fri January 23, 2009 @ 12:38 PM


I'll take a stab at the way the bank looks at this. You use the card
to make purchases and get free flights, pay off the balance each
month, so that the bank never gets any kind of interest off of a
revolving balance. In short, even though you use the card a lot, they
make zero money off of you, so that you're not that valuable a
customer to them.

I'd be really surprised if they help you out of the one situation
where they actually make money off of your account.

Let us know if it turns out differently.


Reply

But doesn't cc company make money every time we use a credit card? by Amy J. Sat January 24, 2009 @ 10:48 AM


You are right by sarahd Tue January 27, 2009 @ 4:37 PM
by Lisa H. Posted Fri January 23, 2009 @ 12:35 PM

The hard truth is that you were late. The rules you agreed to when
you open the account are that if you are late, you will pay penalties.
Now, if they decided to be nice and give you a second change, that
would be great, but I just don't see how you deserve anything special
here.

Reply

Harp much? by fishbjc Tue January 27, 2009 @ 5:00 PM




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