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 Loss Damage Claim
Posted Mon January 26, 2009 9:19 pm, by Teresa B. written to National Car Rental Systems, Inc.
Write a Letter to this Company
I completed my first rental on January 12, 2009.
I received this week a loss damage waiver and a bill for nearly $500.
I did a complete walk around before I rented the vehicle. Your staff at BWI, asked me that everything was okay with the rental and confirmed with performed a walk around.
I am unclear as to why I am receiving this bill since I received and delivered this car in pristine condition.
There was never ever any damage noted at the time of rental or return.
I have been renting with National Rental Cars for 10 years. Last year alone, I rented for 33 weeks as per my rental history records on your website.
I am requesting evidence not of a repair bill but evidence that this damage happened during my rental period. Also an explanation of why the receiver when walking around the car made no mention of it verbally or in writing.
The airport is filled with cameras and I would like footage of me returning the car with damage before an attorney has to do this.
I have seen several claims on the internet in cases such as mine and I would hate to have to contact the attorney general of your state and the BBB after so many years of doing business together.
I belong to an association were over 100 speakers use your vehicles and services. What a shame it would be to have that relationship severed over a one day rental.
Do the right thing, go over the the tapes and find out who your culprit is before you start blaming your customers that you have had for 10 year.
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I agree that they should have mentioned damage at the time of the
"inspection," but the thinly veiled threat to lose the business of
your association is tacky. Do you have the power and authority to
dictate from which car rental place everybody rents cars? I didn't
think so.
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You left out the most curious piece of information!
What damage are they billing you for?
You know if you buy their damage waiver you might not be paying this.
I occasionally buy it, I hate to. A deer ran in front of me once on a
Oklahoma turnpike once and hit the front of the truck I had rented. I
didnt get the insurance that time, but had they given what I had
rented, a little economy car, it would have been damaged. The chrome
bumper took the impact and I had to rinse off blood off the front, but
after that, I tend to buy it,not always though! Just a little story
there.
Good Day
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by Commander-X-23 Posted Mon January 26, 2009 @ 10:34 PM
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Body damage would be visible, but not undercarriage (chassis).
I had one case where a rental car agency claimed I had damaged a car,
after a successful return including inspection. All I had to do, as I
recall, was send a letter denying I had caused the damage. They
backed off.
Did you call them for an explanation, and to deny that you had caused
the damage? If so, what did they say?
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