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Did Wal-Mart sell it to you knowing that it was missing items? Doubtful. Chances are they got it from their supplier like that.
As for them not taking it back, how do they know that you didn't just take the items and bring it back claiming they were missing? Not saying you did, they are just covering their own butts. I get it.
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They never purposely sold you an incomplete product.
I learned over the years - especially after the holidays - to open all boxes and make sure all pieces and items are enclosed before purchasing it.
Should you have to do this - no. But is it a good idea - yes. Employees cannot go around making sure all pieces and items are in their appropriate boxes. Customers are always switching things up.
I imagine someone else opened the box the grill came in because the one they had did not have the spatula or drip tray. Its like a domino effect.
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Not at all
by Lisa H. Mon February 2, 2009 @ 5:50 PM
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You can use it without the drip tray, I cannot find mine sometimes and have to improvise. I have never used the spatula.
I agree with one response, it sounds like you bought one that had been returned, and didnt check to make sure everything was in the package, it can work without it, just a bit annoying.
Good Day
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by Donno Posted Wed January 28, 2009 @ 10:28 PM
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It sounds like they are forcing you to return it first, and then buy a new one at the current price. I don't understand why they can't just exchange it if it was incomplete (and not sold that way on purpose).
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Perhaps the reason why the grill was $39 was because it was missing essential items: drip tray and spatula. Was this item on clearance or were there any stickers saying the item was "as is?"
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by Lisa H. Posted Thu January 29, 2009 @ 9:56 AM
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If there was a reason this grill was on sale when it doesn't sound like others were.
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