Snobby Employees at Nordstrom's Bobby Brown Counter

Posted Thu February 5, 2009 12:00 pm, by Jacklyn T. written to Nordstrom, Inc. - Department Stores

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I have been shopping at Nordstrom since I was a toddler. They are known for their great customer service and this is why this particular case has bugged me so much.

On two separate occasions I visited the Bobby Brown counter at store 345. The first time, I must've stood at the counter for a least ten minutes before someone came to help me. There was a girl leaning against the counter doing some paperwork, she never said hi.

On January 30, 2009, I again visited the Bobby Brown counter. Again that same girl was leaning against the counter doing paperwork, again never said hi. I stood there forever waiting for an employee to finish helping a customer. Another employee just starred at me, but I didnt bother asking her for help because I figured she worked for another line. When the other employee was finally done with the customer I said "hi"..she looked at me and continued walking. She later looked at me again and i said "can you please help me?" she said "no i cant but one of these two women can." the girl leaning against the counter said "oh!" as if she never saw me..these two incidences has really made me feel like either buying my bobby brown online or going to another counter. I shop at Dior and Chanel cosmestics all the time and I am never treated this way. I feel like the employees working behind the Bobby Brown counter are extremely snobby.

- Jacklyn

Store # 345
Reg # 1431
Tran # 194
Sel # 7883226

I would like someone to talk to this particular employee about what Nordstrom customer service is suppose to be like. Im sure Im not the only customer she's done this too.

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BOBBBAYYYYY! by MA Cunningham Posted Fri February 6, 2009 @ 4:27 PM Apparently when the reality star thing and the country/western thing didn't pan out, he had to diversify! Reply Re: Snobby Employees at Nordstrom's Bobby Brown Counter by KenPC Posted Fri February 6, 2009 @ 1:50 PM Isn't Bobby Brown a bad husband and rapper? Reply Heh now he's just a bad EXhusband! by RedheadwGlasses Fri February 6, 2009 @ 2:01 PM Re: Snobby Employees at Nordstrom's Bobby Brown Counter by jeishere Fri February 6, 2009 @ 11:09 AM I agree on both counts! by RedheadwGlasses Posted Fri February 6, 2009 @ 12:31 PM Reply Re: Snobby Employees at Nordstrom's Bobby Brown Counter by PurPink Posted Fri February 6, 2009 @ 10:10 AM For the record, it is Bobbi Brown cosmetics. The counter help are not store employees but employees of the cosmetic line. Reply Not sure how it works at Nordstrom, by Maegan Z. Fri February 6, 2009 @ 3:31 PM Re: Snobby Employees at Nordstrom's Bobby Brown Counter by Donno Posted Fri February 6, 2009 @ 8:52 AM When you shopped there as a toddler, did you know how to count your change, or did you just trust the CSR? Reply Re: Snobby Employees at Nordstrom's Bobby Brown Counter by dulynoted (aka duttycalls) Posted Fri February 6, 2009 @ 8:08 AM Sounds like she is either selective about what customer(s) she waits on or is just plain lazy. I hope you hear from Nordstrom and if you do please share it with us. Reply