Snobby Employees at Nordstrom's Bobby Brown Counter
Posted Thu February 5, 2009 12:00 pm, by Jacklyn T. written to Nordstrom, Inc. - Department Stores
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I have been shopping at Nordstrom since I was a toddler. They are known for their great customer service and this is why this particular case has bugged me so much.
On two separate occasions I visited the Bobby Brown counter at store 345. The first time, I must've stood at the counter for a least ten minutes before someone came to help me. There was a girl leaning against the counter doing some paperwork, she never said hi.
On January 30, 2009, I again visited the Bobby Brown counter. Again that same girl was leaning against the counter doing paperwork, again never said hi. I stood there forever waiting for an employee to finish helping a customer. Another employee just starred at me, but I didnt bother asking her for help because I figured she worked for another line. When the other employee was finally done with the customer I said "hi"..she looked at me and continued walking. She later looked at me again and i said "can you please help me?" she said "no i cant but one of these two women can." the girl leaning against the counter said "oh!" as if she never saw me..these two incidences has really made me feel like either buying my bobby brown online or going to another counter. I shop at Dior and Chanel cosmestics all the time and I am never treated this way. I feel like the employees working behind the Bobby Brown counter are extremely snobby.
Store # 345
Reg # 1431
Tran # 194
Sel # 7883226
I would like someone to talk to this particular employee about what Nordstrom customer service is suppose to be like. Im sure Im not the only customer she's done this too.
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