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Attitude of Victoria Secret Associate with High School Degree

Posted Mon February 16, 2009 12:00 pm, by SABRINA S. written to Victoria's Secret

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HELLO,

I RECEIVED A COUPON FOR A FREE PANTY WITH PURCHASE AT A STORE & WOULD LIKE TO KNOW IF I CAN ALSO USE IT ONLINE. WHILE I LOVE SHOPPING AT V.S. & PURCHASE MANY ITEMS FROM THE COMPANY THE LOCAL STORE HERE HAS TOO MANY SNOBBY SALES PERSONS WHICH I CARE NOT TO DEAL WITH. I FIND IT ODD THAT I OWN MY OWN BUSINESS & HAVE 2 GRADUATE DEGREES & THESE SALES ASSOCIATES ARE THE ONES WITH AN ATTITUDE. I TOOK MY 14 YR OLD NIECE INTO THE STORE TO GET HER SOME GIFTS AND NOT ONLY DID IT TAKE FOREVER TO FIND AN ASSOCIATE SHE THEN ASKED IF WE WANTED A DRESSING ROOM, WE HAD A LOT OF ITEMS TO TRY ON, WE ANSWERED YES WE WOULD AND ATTEMPTED TO HAND OUR CHOICES OVER TO HER TO PLACE IN A DRESSING ROOM AS WE WERE NOT FINISHED LOOKING AROUND AND SHE HUFFED AT US & EXCLAIMED, "I'M NOT GOING TO CARRY YOUR CLOTHES TO THE ROOM!"

I LOOKED AT MY NIECE & STATED OK. I THEN MADE THE CHOICE TO PUT OUR ITEMS DOWN & LEFT THE STORE IMMEDIATELY AS DID ANOTHER CUSTOMER. BOTH OF US WERE SHOCKED AT HOW RUDE SHE WAS! THAT WEEKEND I TOOK MY NIECE TO ANOTHER V.S. STORE & SPENT OVER $200 ON SWEATS FOR HER & I. I WONDER HOW MANY OTHER CUSTOMERS YOU HAVE LOST DUE TO THIS TYPE OF BEHAVIOR.

INSTRUCT YOUR ASSOCIATES THAT THE REASON THEY HAVE A JOB, ESPECIALLY IN THIS ECONOMY, IS DUE TO THE FACT THAT THOSE OF US WHO STILL MAKE A GOOD LIVING SHOP AT YOUR STORES! IF WE DIDN'T THEN THEY WOULD NOT HAVE A JOB!!!


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by MA Cunningham Posted Tue February 24, 2009 @ 10:43 AM

that when you write a letter complaining about the lack of
professionalism of the "high school degreed" associate that it makes
it VERY clear where the problem lies, don't you?

Reply

by Maegan Z. Posted Fri February 20, 2009 @ 12:48 PM

You reap what you sow. If the associate has a rude, unhelpful
disposition, that store will lose more customers than the just the OP.
On the other hand though, if the customer is the one giving the
attitude, the associate might be reluctant to give her best.

Reply

by p d. Posted Fri February 20, 2009 @ 11:02 AM

"Attitude of Victoria Secret Associate with High School Degree"
"FIND IT ODD THAT I OWN MY OWN BUSINESS & HAVE 2 GRADUATE DEGREES &
THESE SALES ASSOCIATES ARE THE ONES WITH AN ATTITUDE."

She has an attitude?

Reply
by Deirdre D. Posted Thu February 19, 2009 @ 3:48 PM

Hmm I read a lot of the response which tend to target you as the
issue/problem when you did indeed state some things that may come off
the wrong way everyone needs to take a step back and look at the
issue.

What everyone here needs to do is step back and say: what if I owned
a retail store in the mall and a customer came in and your sales
associate made a curt comment?

Bottom line is the point isn't if asking the clerk to take items to
the dressing room or not the ISSUE is the sales associates attitude.

Anytime I have shopped at Victoria's Secret they have taken my items
to the dressing room. I did not ask for this "service" but I did
appreciate it. If I owned the store I would advise my associates to
do exactly such. I have shopped at other stores like Dress Barn etc.
and to my surprise the associate took my selections to the dressing
room. I was so impressed with the overall customer service I
contacted the district manager to rave about the service I received
which to me was over and beyond.

If the store was busy or the sales associate didn't want to carry the
items to the dressing room she could have said: Oh I am sorry, can I
hold these items at the counter for you so we keep the dressing rooms
open for customers trying items on?

Clearly this sales associate needs to be trianed and learn customer
service. She may be frustrated or having a bad day but needs to learn
how to talk to a customer. Not all customers are easy to contend with
and this is something this young women can learn early on in life.

I think the district manager of the store you went to would certainly
want to know about this situation. I recommend you seek to find the
district manager. I would still give the store a chance and still
give the young women a chance as there is much for her to learn in
life.

For all the other posters I recommend you look at the situation and no
matter what a customer should not be treated as if they are a
bother...period.

Reply


"Everyone" "all the other posters"? by RedheadwGlasses Thu February 19, 2009 @ 6:49 PM

"Everyone" by Deirdre D. Fri February 20, 2009 @ 12:05 AM

by Becks Posted Thu February 19, 2009 @ 1:41 PM

Ow, I can't read this. It hurts my eyes. What's with the all caps,
college grad?

Reply

by K G. Posted Thu February 19, 2009 @ 12:06 AM

I HAVE 2 GRADUATES DEGREES TOO AND I AGREE WITH YOU, WE SHOULD BE
TREATED DIFFERENTLY FOR HAVING DEGREES AFTERALL THESE PEOPLE AT THE
STORES ONLY HAVE HIGH SCHOOL DIPLOMAS IF EVEN, THEY SHOULD BE NICE TO
ME BECAUSE IN THIS ECONOMY I SECURE THEIR JOBS. VICTORIAS SECRET HAS
LOST ME AS A CUSTOMER FOREVER AND I WILL GET MY FREE UNDERWEAR FROM A
DIFFERENT STORE.

Reply

You're right.... by jeishere Thu February 19, 2009 @ 9:22 AM


I think K G is poking fun at the OP by RedheadwGlasses Thu February 19, 2009 @ 9:46 AM

KG is good by jeishere Thu February 19, 2009 @ 3:50 PM

Lol by K G. Thu February 19, 2009 @ 4:41 PM


I ONLY HAVE ONE GRADUATE DEGREE by Donno Thu February 19, 2009 @ 10:48 AM

by Teresa B. Posted Wed February 18, 2009 @ 4:32 PM

So, umm, how do YOU know they ONLY have a HS degree? Did they whip it
out and show it to you? I have no love for VS but I dont like to see
people abused no matter where they work.

Reply

by mcgibblover Posted Wed February 18, 2009 @ 10:29 AM

Just because someone doesn't have "your"education,doesn't mean they
have to bow down at your feet.Also they have those clear plastic bags
to carry stuff around until you're ready to try it on.So I don't blame
the asociate,shes an employee not a slave.

Reply
by Laura A. Posted Tue February 17, 2009 @ 7:33 PM

Funny that someone with two graduate degrees cannot even construct a
proper letter.

Reply
by E C. Posted Tue February 17, 2009 @ 12:38 PM

And you know this associate has a high school diploma (not a degree
only) how? Did you question her?

How do you know that she doesn't have a few other degrees, but cannot
find work? Maybe she's taking this job to pay her bills. You don't
know her from any other person on the street. Way to make an
assumption.

Reply


True by Donno Tue February 17, 2009 @ 8:31 PM

dressing room by Melissa O. Mon February 16, 2009 @ 8:49 PM


I agree, Melissa. by BellaSera Mon February 16, 2009 @ 9:29 PM


Most sales people will either count the number of items by dulynoted (aka duttycalls) Tue February 17, 2009 @ 8:33 AM

No one ever carried my clothes by jeishere Tue February 17, 2009 @ 2:04 PM

by SiotehCat Posted Tue February 17, 2009 @ 7:49 PM

They did it for me at Macy's. She took the skirt that I wanted to try
on and she put it in the dressing room with a sign that said
"reserved".

Reply

by Irving Patrick Freleigh Posted Mon February 16, 2009 @ 8:38 PM

"I TOOK MY 14 YR OLD NIECE INTO THE STORE TO GET HER SOME GIFTS AND
NOT ONLY DID IT TAKE FOREVER TO FIND AN ASSOCIATE SHE THEN ASKED IF WE
WANTED A DRESSING ROOM, WE HAD A LOT OF ITEMS TO TRY ON, WE ANSWERED
YES WE WOULD AND ATTEMPTED TO HAND OUR CHOICES OVER TO HER TO PLACE IN
A DRESSING ROOM AS WE WERE NOT FINISHED LOOKING AROUND"

Maybe this is just because I work in retail, but I find this doubly
rude.

1. Assuming the associate would carry your clothes to the dressing
room. Most stores like VS will not do this for customers. If you want
somebody to schlep your clothes around for you, shop at Nordstrom or
some similar high-end store.

2. I took this to mean you wanted the fitting room held for you until
you had chosen all the items you wanted to try on. Again, most stores
are not going to do this for their customers.

Lastly, I don't see how your 2 degrees and your business are relevant
to this complaint.

Reply
by amh Posted Mon February 16, 2009 @ 7:14 PM

Maybe it is just me, but I don't see how a college degree vs. a high
school diploma would make a difference in customer service. I worked
at a retail store when I had 2 college degrees and was working on my
3rd.

Maybe she thought you were finished shopping when she offered you the
dressing room. She shouldn't have to wait on you hand and foot. Was
the store busy? She might not have been able to hold a dressing room
for you if there were a lot of customers in the store.

Reply

by RedheadwGlasses Posted Mon February 16, 2009 @ 7:01 PM

"I TOOK MY NIECE TO ANOTHER V.S. STORE & SPENT OVER $200 ON SWEATS FOR
HER & I. I WONDER HOW MANY OTHER CUSTOMERS YOU HAVE LOST DUE TO THIS
TYPE OF BEHAVIOR."

They didn't lose a customer. You returned to their retail stores
(albeit a different location) and spent your money.

At any rate, you should just call the manager of that store -- I would
have put my stuff down and walked out as well if I had been talked to
in that manner. And I don't have a college degree.

Reply


by dulynoted (aka duttycalls) Posted Mon February 16, 2009 @ 6:27 PM

First of all I believe people get a high school diploma in lieu of
degree.

Just the tone of your letter shows how condescending you were towards
the sales person. I believe you expected her to be your personal
shopper by handing you items continously in the dressing room and got
miffed when she refused - which I am sure was due to the amount of
customers since it was the Valentine weekend. (you fail to mention
when this occured).
Was there a reason your 14yr old niece could not stay in ther dressing
room while you got the items?

Also, you kept trying to demean the salesperson while giving accolades
to yourself. This is totally unecessary and only serves to to show
that it was probably not as bad as you state.

Its ok to be proud of what you have accomplished but to use it to try
to tear another down makes you look very foolish.




Reply

by Donno Posted Mon February 16, 2009 @ 5:56 PM

I'm happy to not have a job, but doubly so that I don't work in
retail. I wonder why...

Reply


LOL! by MA Cunningham Tue February 17, 2009 @ 9:42 AM




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