Deplorable Customer Service from Frederick's of Hollywood

Well, at least now you are fully aware of what their return policy is.
Your feet are far too important to screw up with poorly-made shoes -
invest in a quality shoe and use a cobbler to re-sole/repair them,
it'll be the best money you've ever spent.

In the meantime, I would have taken the offer of the $27.00 credit to
buy something non-shoe, and shopped for replacement boots elsewhere.
Clarks was an excellent suggestion - they have some very cute boots
(not as high a heel as Freddie's tends to have) that are actually
built to last.

you didn't try to return a thong!

I think they were being very generous with the offer that they made to
you. Since you were past the 90 day return window, they did not have
to offer you a thing.

$60 for a pair of boots? Well, you know what they say, you get what
you pay for!

Was the boots 54 dollars/ Asking because 50% is 30.00 dollars not
27.00.

I would take the 27 dollars and buy something besides boots.

The reason I say this is you could not rent boots for 3.00 dollars or
$2.70 cents for each of the 10 times you used them. You did get some
use of the product.

Heals can break for all kinds of reasons. Were you running, stepped
in a grate or crack in sidewalk, dancing, jumping. Also I don't know
this but if your plus size it might be to much stress. Not saying
your overweight I have no way of knowing this...just throwing that
out.

Anyway 27.00 dollars is better than nothing. I doubt that you could
get the boot repaired for that amount.

If I was the store I would not give you a full refund either. I might
and this is only MIGHT exchange them if I knew if others had similar
problems.

You have learned a valuable lesson (as I did) with boots. Keep the
receipt but ultimately ask for information regarding a
warranty/guarentee. I hope you receive some sort of compensation. Good
luck.

After thinking about this issue, I'm on your side. Sixty dollars for a
pair of boots isn't top of the line, but it's also not super cheap
either (at least by my standards). I've never associated FoH with
high-quality merchandise, but still, I think the boots should've
lasted more than 10 wears. I mean, I have $25 boots that have lasted
through five Wisconsin winters. (I should get rid of them though.
Square toes are out.)

Usually I'm a great defender of store policy, but in the case of
defective or poor-quality merchandise I waver. I don't expect things
to last forever, but they should at least last a reasonable amount of
time.

She said she had the boots 5 months before the damage occurred.

info.
But even if it was 5 months thats way over the 90 days return policy.

Before malls carried the soft-core porn that is Victoria's Secret, a
select few carried Frederick's of Hollywood. Think more feathery
trim, more lace; fewer undergarments that actual women would wear on a
daily basis. Basically, a lingerie store for women who would never
ever dare to venture into the back section of a video store or into an
adult toy store.

I would guess that OP's boots were not intended for outdoor use. Or
even repeated indoor use. I'd guess that they were more for, um,
"dress-up". How high were the heels? How solid or spiky?

Most retailers won't offer a refund of any kind after 5 months. You
don't offer much "proof" that the boots were made poorly, only your
word that the heel came off. I could probably yank a heel off a high
heel. My dogs would certainly be able to chew one off. What caused
the heel to "snap off" while you were wearing the boots? Dog? Saw?
Knife? Playing tug-of-war in an effort to get $60 back for something
that doesn't appeal to you any more?

I would recommend taking the boots to a cobbler. $60 for boots really
isn't that unreasonable, and they don't know what you were doing that
caused the heel to snap off. I've broken heels on brand new pairs of
shoes.
Cobbling is a lost trade that I can see making a comeback in this
economy.

They don't know what you were doing while wearing them. They don't
know how long you were wearing them for. Or if you caught the heel on
something.

I too wear boots (Not from there though). The boots that I wear are
normally $65. (I happen to get them on sale for $25.) When I was
working, I wore them to work. You stated that you wore them around 10
times. For me to wear them just 10 times that would have me ON them
(not just riding in the car) for just over 100 HOURS. That was on
concrete walking/standing for all that time. That is JUST at work.
Not counting if I went anywhere AFTER work. That is a LOT of wear for
just 10 times.

I would suggest that you see if a Shoe repair place can put the heel
back on. I don't think they charge too much.

You only paid $60.00 for boots? Those sound like a very cheap pair of
boots. Were they on sale (deep discount) or something? I just bought
my 13 yr old son tennis shoes that cost $75.00

$60 sounds extremely inexpensive... I have shoes that cost more than
that.

I think that since you were outside of the return window, their offer
was very generous. I can see you not going back if you were not
satisfied, but I feel that a 50% refund is appropriate because they
have no way of knowing how much you used them.

I agree that a company should stand behind its products, but $60 for
boots is *awfully* cheap. I don't think I'd count on boots that cost
anything under $100.

NOt saying they shouldn't refund your money -- just saying that some
products shouldn't be made and sold AT ALL without reaching some sort
of minimum expectation of performance.

There seems to be some question as to whether the company's proposed
solution is an offer.

I think it is. You used the boots for 5 months, past the returns
period. You have no warranty, and the company has no idea the manner
in which you wore the boots.

I can understand that you would be suspicious of buying their product
again, and I wouldn't blame you if you didn't. But I think the
company's offer is fair.

You are probably past the time frame of returns with a receipt.

If you want a good pair of boots, there are alot better places out
there for them. Justin makes a good line of boots.

I think their offer was very appropriate.


Good Day