Every Person Deserves Respect, Hilton

Um, sounds to me like they were busy? Maybe that's why it took so
long for you to be served? I know how frustrating long wait times can
be, but I'm sure it had nothing to do with you being a 'slighlty
chubby-over forty woman'.

Don't count on getting the answer that you are looking for. Sorry.

Rowdy, I am primarily a read of this site and I comment very rarely.
I notice you likely to get people wound up by pressing their buttons,
but you went too far on this one. It is very inappropriate to
speculate on someone's food choices and recommend them to go to the
gym.

I had no problem with the rest of your comments, but the last
paragraph crossed the line.

Good Day.

From my point of view, being service oriented, you stated the what
problem was and how to resolve it. They should...

1) Appologize (sincerely)
2) Ask what you want as a solution (which you stated)
3) Quickly resolve your complaint (credit you $58)
4) Assure you that this will be fixed for the future (I'm sure you're
not the only guest this is happening to)

One thing I would strongly suggest, which I think another respondent
also mentioned, give the manager a chance to fix it at the time and
figure out what went wrong. I know, I know, you probably weren't in
the mood for a conflict situation and you were already upset. The
staff does need to make themselves approachable. If they weren't
approachable, shame on them. If they were and you decided not to
pursue it, then it was a missed opportunity for you to be satified and
for them to improve. As an owner, I think you would want the best
possible service to be deliver. I think you owe the staff that
feedback.

Comparatively speaking, I think $58 is an inexpensive resolution and a
cheap lesson for them had it been shared at the time.

This had nothing to do with you being a chubby over 40yr old woman. It
had all to do with you not speaking up at the time to receive services
you were entitled to.

Complaining directly to the whoever the manager was at the
bar/restaurant regarding the food/wait time would have been very
appropriate. Complaining about it once you leave seems like it was an
afterthought.

As for the sunbathers whether or not they were they were guests of
guests of someone staying at the resort, it sounds like it whoever
gets there first got the seats.

I do not believe you are entitled to any reimbursement. Your asking
them if they realize who pays their bills is redundant. HGV knows the
guests pay their bills...and these people include but are not limited
to those who bought into the timeshares or their guests.

"I immediately realized how 'invisible' a 'slighlty chubby-over forty
woman' can be."

Or maybe they were just busy as was acknowledged earlier in the
letter? Money is money, regardless of what the customer looks like.
I doubt the OP's physical appearance had anything to do with it.

You should call or write to the general manager of the hotel.

$58 for a night at the hotel? Or $58 for the meal? The price seems
too low for a decent hotel room, but too high for the meal you
described, so I'm not sure what exactly you're asking to be
compensated for. Just wondering!

Evidently the raising of the flag is the signal for service. Kind of
like an updated version of the servent's buzzer system.

You say they were busy, which may explain why you were not helped in a
timely fashion. It was lunch time.

You say that you saw a manager. After receiving such a poor meal, did
you not summon him to address your concerns? Did you feel he wouldn't
be able to see you?

You don't say what was wrong with the food. I don't see why the whole
meal should be refunded, but I'm not the manager.