Your Business Practices are a Ripoff, US Airways
Posted Fri April 24, 2009 12:00 pm, by Karen B. written to US Airways
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I booked a flight on US Air from orlando to islip on April 3rd. They got me to Philadelphia where I had a lay over only to find out US Air cancelled my flight. So they put me on the next flight and the nItw ext which was cancelled as well. They had an evening flight but it was full. I tried to get into a NY city airport but the planes were all full. They had cancelled all their flights and left me hanging, with no way to get to my final destination. It was alot of stress as I was traveling alone. The customer service for US Air told me there was nothing they can do for me. Isn't that nice? They also told me to call my husband, like what the hell can he do, after all I was coming from Orlando to Islip stuck in Philly. A really smart answer from another US Air customer service rep. So I had to take 5 trains to my destination, a bit inconvient and scary to say the least.
I let a few days go by before calling US air for my refund. One would think they would be gladly to refund my money and the conversation went pretty smooth. I got my refund yesterday and they gave me half. This is so funny. Half. Because I got on the plane at Orlando and they took me half way, they refunded me half the money because I did not get on their plane that wasn't there for the other half.
Tell me seriously this did not happen? I cannot beleive that US Air actually treats customers like this. What a low, unprofessional business practices. Today I emailed them thinking maybe they made a mistake and here is the email response I got back.
Thank you for contacting the US Airways Refund Department.
After careful review of your file, it has been determined the amount of the refund is correct and no further evaluation is necessary. We apologize as we realize this is not the response you had hoped for and future requests for evaluation will not be considered. Refunds considers this matter closed.
Thank you for choosing US Airways.
I will post this complaint on any public site, any discussion board, on face book, anyplace who will allow me too. I think your airline sucks and I think your business practices are a rip off. Your airline will Never have the pleasure of serving me and quite frankly I hope you go out of business for ripping paying customers off.
I simply want an apology for leaving me stranded. I also want a well deserved refund for leaving me stranded in Philadelphia. I payed my money and showed up at your airline, your the ones who decided to drop my flights so your the ones who need to refund me not half a ticket but my whole ticket.
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