Upset and Inconvenienced by UPS!

Posted Fri April 24, 2009 12:00 pm, by Mary P. written to United Parcel Service

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I ordered an evening bag from ebags.com for my daughter to use at her prom and at my son's wedding. I paid $26.95 for the purse plus shipping. It was shipped on April 17th to Lockport, IL 60441. It was delivered on April 21st to Romeoville, IL 60446, and signed for by someone on the dock. UPS said they couldn't get the package for me because they couldn't get a phone number for the place the package was wrongly delivered to and told me I had to contact ebags.com and that they would look into it. I spoke with someone. The tracking number was 1Z3F19A40.

As a result of this purse not getting here, I now have to go out and purchase another purse for my daughter to use for her prom tomorrow, and I had to order yet another purse for the wedding (the one I originally ordered is no longer available). My time is very precious. I am very involved in many community experiences, and don't really have time to go out shopping, but now I have to find time to go out and get my daughter a purse tonight so she has something to use tomorrow. This is a major inconvenience!

I think UPS should reimburse me the $20 I have to pay for the purse I need to get tonight, plus another $20 for the purse I had to order for the wedding. (The one for tonight won't work for the wedding - it's not nice enough and will have to be in a different color since it's a last minute purchase. The stores don't have the ivory color I need for the wedding. I have to get silver, which will work for the prom, but not for the wedding.)

I would also like a formal apology. The person who helped me seemed like an automaton (machine). I didn't believe her when she said she was sorry. It sounded rehearsed. My daughter is very upset, and so am I. This should not have happened! The addresses are not even close to being the same.

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Re: Upset and Inconvenienced by UPS! by sarahsmile Posted Mon April 27, 2009 @ 7:57 AM Seriously? Why didn't you just go to a local store for a purse? You only spent $26.95. You're telling me that you couldn't find a purse in Ross or some such store? Reply Re: Upset and Inconvenienced by UPS! by hussyinterrupted Posted Sat April 25, 2009 @ 5:59 PM I understand why you are so frustrated. This is totally UPS's fault and I hope that they reimburse you the $26.95f or the purse and shipping because by the time they can get another one to you it will be of no use to you. They don't owe you another $20 for the new purse you have to get for the wedding though. It's not UPS's fault that you waited to find a purse barely a week before it was needed. That is one you. Mistakes happen in life and putting something off for that long only increases the chances that there won't be enough time to fix them. UPS didnt do that to you. Reply Re: Upset and Inconvenienced by UPS! by RedheadwGlasses Fri April 24, 2009 @ 7:18 PM that's what i thought! n/t by geekgirl00 Posted Fri April 24, 2009 @ 9:01 PM n/t Reply Maybe... by ♫Venice♫ Fri April 24, 2009 @ 9:03 PM She might not be able to by The Original Nethead Sat April 25, 2009 @ 4:39 PM I'm entitled by RedheadwGlasses Sat April 25, 2009 @ 5:02 PM I hope you realize by RedheadwGlasses Mon April 27, 2009 @ 1:58 PM That by April S. Sun April 26, 2009 @ 11:13 AM