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Allstate's Poor Practice Should be Outlawed!

Posted Fri May 1, 2009 12:00 pm, by David N. written to Allstate Insurance

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I am in the process of purchasing a new home and am trying to secure insurance coverage. I am a first time homebuyer, live in Newport, Rhode Island, and was referred to Allstate by my mortgage agent. I called the 1-800 number and spoke with an agent for over an hour.

I must admit the agent was nice to deal with and quite thorough. We spent roughly an hour on the phone reviewing my previous claim history, property details, and the type of coverage I was looking for.

At the end of the hour long process he presented me with a fantastic quote. He knew ever detail about the property, its location, my desired coverage, and my insurance history (1 claim in three years).

A person of due diligence, I decided I best shop Allstate's quote around a bit prior to commitment. Roughly an hour later I called the agent back to take the next step and accept his quote and policy.

However, much to my disappointment and surprise, when he took the next step in his computer program I was declined coverage! He explained that because I had a claim in my insurance history that I was too much of a "risk" and was uninsurable by Allstate's standards. . . .

Furious, I asked why he wasted my time for over an hour, giving me a quote, running my credit report, asking my claim history etc. when ultimately it would be declined through Allstate's computer risk analysis program. . .

He had no answer and neither did his supervisor.

Bottom line is that insurance companies are in the "risk" business. I can not for the life of me understand how they can put someone through the ringer in an application process, run their credit (which ultimately affects their credit score), all the while knowing they wont make the cut with their companies criteria. What a waste of time!

They knew my history, one claim which paid out $1100, upfront. Why waste customers' time, affect their credit by accessing their reports - if they know damn well they wont be accepted from the start!

Its POOR practice and should be outlawed. Yes I have one claim in my 16-years of insurance history. That one claim paid out $1100. . . In my history as an insurance customer I have paid roughly $20,000. . . I have a claim . . . SO WHAT. . . that is what insurance is for! Call me uninsurable. . . BS. . . I am not a risky individual.

I am willing to do whatever it takes to insure my new home. I am willing to take a $5k deductable if I have to. . . but insure my place after putting me through an hour long process and promising a rate.

I was entirely upfront with every single question asked by Allstates representative. Every single detail was spelled out, including the reason for the ultimate decline of my policy. I feel that because I was given an accurate estimate based on ALL criteria - that estimate should be upheld by Allstate. They should stand by their quote and underwrite my homeowners policy.


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by zannaventura Posted Tue May 5, 2009 @ 11:18 PM

My husband is a General Contractor who specializes in Insurance
Restoration with 20+ years of working with practically every insurance
company. It has gotten to the point that he will not even speak to an
Allstate adjuster to do an estimate. He says that in his experience
Allstate will deny a claim the 1st and 2nd time it is submitted, and
that IF the insured submits it a 3rd time they will (grudgingly) pay
50% of whatever the estimate is to repair the damage. He's been to
court more times than I can count as an expert witness AGAINST
Allstate in order to get the company to pay for the homeowner's
repairs.

We've been State Farm customers for more years than I can count, and I
have never once had a complaint. Great rates, and fabulous customer
service.

Reply


Great post/great info by RedheadwGlasses Fri May 8, 2009 @ 12:36 PM
by Tiffy611 Posted Sun May 3, 2009 @ 7:59 PM

I work in a business that tries to make insurance companies pay out on
the claims. Let me tell you, they'll risk letting their insured get
sued over the SMALLEST little things. They deny claims the first two
requests out the door, even if you have the perfect claim.

Nosw, from my expierience of being an insured person, and dealing with
the claims process, I'd definately recommend State Farm. They've
treated my family and I very well over the years. My parents have had
State Farm for over 20 years! I've used them since I had a reason, at
16. Best of luck to you OP, and congrats on the new home!!

Reply

by olie Posted Sun May 3, 2009 @ 12:35 AM

You admit to having a claim. Were you decided to be "at fault" for
this claim?

Our neighbor's old oak tree fell on our garage. No ding on our
premiums. A year ago, 4 feet of water in our basement, along with
quite a bit of related damage, due to Midwest flooding.

Our rates have not gone up, even with these claims. We were not
determined to be "at fault".

But if we hadn't shoveled our sidewalks, or salted the ice, or our
dogs had bitten someone.....Our rates might have gone up.

OP, you might find better rates if you insure your vehicle(s) with the
same company as your homeowner's. It's amazing, the discount we get
for having multiple lines--home, autos, umbrella.

Reply

by David N. Posted Sat May 2, 2009 @ 6:10 PM

For the recommendations. I'll give Farmers and State Farm a call on
Monday. I'll keep my fingers crossed!

Reply


State Farm by Donno Sat May 2, 2009 @ 10:23 PM


I've always had good experiences with State Farm by PepperElf Sun May 3, 2009 @ 9:34 AM


Re: Allstate's Poor Practice Should be Outlawed! by RedheadwGlasses Sat May 2, 2009 @ 3:02 PM


No lectures, please, by Bill R. Sat May 2, 2009 @ 9:31 PM


Thanks, Bill by RedheadwGlasses Sun May 3, 2009 @ 2:12 AM

I finally convinced by Lisa H. Mon May 4, 2009 @ 10:06 AM

by RedheadwGlasses Posted Mon May 4, 2009 @ 1:29 PM

I found that by adding lots of spinach to my diet, the iron count
stays up. I don't normally eat red meat, but I do before I donate, a
couple of times--it's a nice way to justify a juicy steak!

Reply

by Casmly Posted Sat May 2, 2009 @ 1:59 PM

I've heard nothing but bad things over the years. Honestly, I would
try State Farm or some of the other well known insurers. I've always
heard that Allstate is great until it comes to actually dealing
with/paying out a claim...which is why you pay them!

Reply

by billt Posted Sat May 2, 2009 @ 12:21 PM

I have been using Farmers Insurance since 1989 for Auto, and then I
added homeowners, I was once rear ended by an allstate customer
allstate did not respond to My agent, and then the pereson that hit me
magically had no insurance Farmers took care of all legal items, and
they recovered everything from allstate, including my deductible.

Everybody should remember the commercials from a company are inversly
purportional to their service and product quality!!

Reply

by Wolf Posted Sat May 2, 2009 @ 11:36 AM

Allstate is HORRIBLE! When the Hurricans hit, people that had
Allstate HURRICANE insurance were told by Allstate, "Sorry! Act of
God! You are not covered." My in-laws had trouble with them, too.
My MIL was turning left into her drive way. This teenager in a car
came speeding down the road and hit the back of her car. Allstate
told her "Sorry! Your fault!" She fought it and they did pay out HALF
the Blue Book of her car.

If you have car insurance, see if they offer Homeowners too. Some
times they offer a discount.

WE happen to have State Farm and they have been really good to us. My
husband has been with the same agent for 20 years. NEVER had a
problem!

Reply

by ♫Venice♫ Posted Fri May 1, 2009 @ 10:04 PM

I agree with you on this. Insurance companies are in the business of
insuring people at risk, and I never understood why filing a claim
means a rate increase or even being dropped. If Allstate never covers
anyone who previously collected on a claim, then that should be the
first thing they check. Not only would it eliminate a lot of
prospective clients but would also save everyone's time and energy.
If this is how they are treating you now, maybe they're doing you a
favor by rejecting you. Insurance is a lot about customer service,
and this doesn't sound very efficient or friendly.

We've had State Farm for a very long time and have filed and collected
on plenty of claims, which never caused our rates to be increased. I
don't know how State Farm compares to Allstate, but even if the
premium is slightly more, it might be worth the extra money for better
customer service.

Reply

Agree by David N. Fri May 1, 2009 @ 10:32 PM


by Donno Posted Fri May 1, 2009 @ 9:41 PM

Well, insurance companies do deny people coverage based on such
things.

I do agree that on the surface it would be nice if they could
determine you would be denied without checking your credit background.
But it is possible that step is an all or nothing proposition. They
check all the variables (incl claim history and your credit, as well
as other items) and then run it through a formula.

Reply

Agree. . . to an extent by David N. Fri May 1, 2009 @ 9:54 PM


Variables by Donno Sat May 2, 2009 @ 8:55 AM

perhaps by David N. Sat May 2, 2009 @ 9:15 AM


While I can appreciate by MA Cunningham Sat May 2, 2009 @ 12:09 PM

of course they can by David N. Sat May 2, 2009 @ 6:09 PM


But clearly it was more than that by MA Cunningham Mon May 4, 2009 @ 8:58 AM

On top of that by David N. Fri May 1, 2009 @ 9:56 PM




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