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PFB Latest Headlines (5-05-09): Target Relaxes Return Policy (sort of)

Posted Tue May 5, 2009 12:00 pm, by


In her blog, PFB member RedheadwGlasses notes that Target has relaxed their return policy for customers who don't have a receipt. Here's the source story.

We applaud Target for implementing a more consumer friendly policy. As always, there is a balance between the meeting store's needs and meeting the customer's needs however it's great when a company decides to err on the side of the consumer. Clearly, consumer feedback about the old policy played a huge part in this decision.


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by 4-1 = 3 Posted Wed May 6, 2009 @ 6:51 PM

I really dont think this is going to do anything. People who retuen
things, will always believe they are right. It doesnt matter what
amount they are allowed to return.

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by SiouxFan Posted Wed May 6, 2009 @ 6:33 PM

Maybe I should start practicing my speech now. This $70 total is going
to be confusing for everyone involved.

Well, whatever. People are still going to complain when they exceed
that, so I don't know how much help this will be. I guess we'll see.

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by PepperElf Posted Tue May 5, 2009 @ 11:59 PM

until I see how it plays out.

1) It could be a good thing, make for easier returns...

or

2) It could end up encouraging people to try even harder to return
items illegally.

By "illegally" I mean items that have been well used or used for
years, or items they only intended to use once, or boxes of rocks.

(cos target isn't a pawn shop, or a rental store... and the recent
box-of-rocks incident from Walmart proves that some people will try to
return junk just to scam some free money).

so... yeah... holding back any cheers or jeers for now.

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Same here, by CrazyRedHead Wed May 6, 2009 @ 10:37 AM


Re: PFB Latest Headlines (5-05-09): Target Relaxes Return Policy (sort of) by Casmly Tue May 5, 2009 @ 4:28 PM

by Donno Posted Tue May 5, 2009 @ 6:04 PM

I also keep my receipts, but realize not everyone is as attentive to
the importance of it. While I concur Target's old policy was
"refreshing," I understand that with so many complaints they relaxed
it slightly.

Kudos to Target for listening to the voice of the consumer, and
backing off the restrictions of the policy.

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Registry Returns.. by Harley Has A New Cat Wed May 6, 2009 @ 11:52 AM

by dulynoted (aka duttycalls) Posted Tue May 5, 2009 @ 4:09 PM

This is good news...and all it took was some re-progrmming on their
part to be able to look up purchases (exception cash).

I think this is a breakthrough and although I did not have any issue
with keeping my receipt for the 90 days it will be a pleasure to
(hopefully) see less and less complaint letters in here regarding
Target's return policy.

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