No Biscuits for Lunch Time Rush at KFC!

KFC is not really renown for their customer service. I once ordered a
biscuit and asked for honey for it. The cashier said they didn't have
any honey so I told her I wanted to return the biscuit. She then
huffed and puffed, walked over to another counter and magically
returned with the honey that they didn't have any more of. She was
just too lazy to walk over to the other counter and get any. That is
what I refer to as a minimum wage employee. An employee like that
doesn't deserve to make top dollar because they're lazy and
unproductive.

I'd say that at the MOST, you should get some free biscuits or a free
side dish. I know how annoying it is to not have time to eat your
lunch because wherever you went took too long to make food, but that's
the chance you take by leaving your workplace on your lunch break. You
could of just as easily brought your own lunch or frozen dinner. I
mean I know your place of work has to have a microwave,fridge, and a
break room. I guess unless you drive a truck or something.

normally, i don't side with the letter writer. you are an exception.
i think you are right to be upset. it angers me to the point of fury
when i'm in a hurry and cashiers are yakking with the person ahead of
me about nothing. you can be cordial and still move the line along.
while she's making that person happy she's ticking off the people
behind him. you deserve an apology and the cashier should get a
refresher course in "moving the line along while being cordial." you
do not deserve a 25 dollar gift certificate. i would give you a free
meal, around a six or seven dollar value.

you mean military? defense commissary agency?

if so... yeah. that might be why.
When I was stationed in VA you had to show up to the fast food places
at 1030 in order to get through in any reasonable amount of time.

Show up between 1100 and 1230 and you'd be in line at least 20
minutes.

Organization of marketing students.
http://www.deca.org/

People are never happy- if a worker is rude, customers get
mad;however, If a worker has a sense of humor, they still get mad.. I
don't get it?

What if someone came and ordered 200 biscuits for their entire family,
work crew, or even themselves? Things like this happen, you either
suck it up and wait or go elsewhere. It's part of life. You are
definitely not entitled to $25, and why should the employee be
reprimanded? She did nothing wrong in the first place.

Maybe it's only the KFCs I've been to, but I've never associated them
with "fast food." I mean, it's faster than the sit down places, but
not McDonald's or another burger joint fast. My average wait time is
ten to fifteen minutes if I go there, so I never go for a lunch
break.

I think they were trying to provide good service by offering you a
free side or a tortilla. I would have probably waited for the
biscuits, too, but thanked them graciously for offering.

I would rather the biscuits be hot and fresh than have an old batch.

Aaaand, a three minute order time doesn't sound too bad.

The cashier probably saw you were getting upset and tried to lighten
the mood by joking around with you.

She may have used bad judgement but nothing sounds bad enough for her
to be reprimanded and have her write out an apology letter much less
$25.00

You got your biscuits, you just had to wait another 5 minutes for it,
annoying yes, but not a life changing event.


Good Day

sometimes they run out of things.

and your wait for fresh biscuits was all of ten (maybe 15?) minutes.

Even with being upset over waiting three minutes for the person ahead
of you to order... that, at the most would be an 18 minute wait.


Personally I don't see how 18 minutes is that long. Sure if you're
annoyed and want them doing everything NOW, it might feel like an
hour, but it's still barely more than a quarter of an hour.

... maybe it's just me... I have a high level of patience and
tolerance on waiting. but to me less than 20 minutes isn't that long.
Even in a fast food place.

(hell try waiting over an hour in the chow line on a navy ship)

How can they EVER run out of biscuits! Those things are heaven on
earth!

Mmmm especially with ketchup!!!

Sorry, but 11:15 is not the lunch rush....and even if it was the lunch
rush, why do you think you deserve a $25.00 gift certificate?

Food runs out... I doubt they wanted to whip up a huge batch at 10:30
or 11 and have them be hard by the time the lunch rush comes around
noon. They ran out, so be it. They offered you a tortilla or another
side as an alternative, and you declined. Where I work, we serve
biscuits, and they do take 5-10 minutes to cook. While an
incovenience, I think it was handled well. The fact that she offered
you an alternative, and handled it lightheartedly with other
customers, I think that was the best way to do it. It sounds like she
was trying to put a positive spin on the wait and make the other
customer satisfied by making a joke about the shortage.

In this world, restaurants cannot always have what you want ready when
you want it. If this were a consistent issue, then I would agree you
have a complaint. But restaurants run out of food sometimes. I doubt
they will send you your gift card.

It is KFC, which isn't the best at customer service. I think running
out of ready-to-serve items is pretty much SOP at most KFC's, so
reprimanding the manager doesn't seem appropriate. And when it comes
down to it, this wait really isn't all that long. Certainly not long
enough to receive any compensation, other than perhaps free biscuits.

Good luck with that.

They were preparing the biscuits for the lunch rush which starts at
noon, not 11:15. Restaurants do run out of things and you were given
options but you chose to wait. This certainly does not equate to a
$25 gift certificate.