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PFB Question Of The Day - What WebSites Do You Recommend?

Posted Wed May 27, 2009 12:00 pm, by


If you shop online, what websites do you recommend as good examples of excellent customer service?


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by dulynoted (aka duttycalls) Posted Tue June 2, 2009 @ 9:13 AM

Amazon is the one I think people have the least bad experiences. Such
a plethera of items for sale and for the most part reasonably priced.


I also like K-Mart because I have NEVER had an issue with any orders I
have placed with them. I receive my merchandise as quickly as possible
and (luckily) have never had to re-order because something was out of
stock...not even at the busy holiday seasons.


Reply
by smileyeagle Posted Mon June 1, 2009 @ 4:44 PM

I've not had any real bad experiences with websites that I'd say to
avoid (I did have a really bad one with Amazon, but that was with a
third party merchant that sold through Amazon that has since been
removed), nor really had any outstanding experiences that are worth
recommending a sight.

The one thing I do have as a recommendation, if you are looking for a
good way to help charity with minimal extra effort, I'd suggest going
to goodsearch.com and using the shopping feature... they provide links
to lots of online stores that will donate a portion of the proceeds
from your sale to charities of your choosing.

Reply

by Maegan Z. Posted Mon June 1, 2009 @ 3:02 PM

Does anyone know of a good site for grocery and health and beauty
coupons?

Reply


by PepperElf Posted Sun May 31, 2009 @ 3:46 PM

I already mentioned Kifaru below... so for others..


1) Amazon of course. I can often get new items for less there. And if
the item I get is wrong, they're very good about taking care of
things, including free return shipping etc.

The only thing I dislike is - for when I was in the Navy and stationed
on a ship - there are some items they will not ship to FPO addresses.



2) BH Photo.
They primarily sell photography supplies, but they also sell various
electronic items.

Most importantly, they'll ship to FPO addresses. So when I wanted a
sony reader... amazon wouldn't ship to me, but BH photo would.

The other amazing thing is that they're pretty fast. I ordered that
reader on a holiday and it got to me 8 days later. In Japan.

(for those of you who aren't familiar with Military mail... getting a
package to an overseas home port in 8 days is *shockingly* fast)


3) LA Police Gear.
Eh not really fast, but they have good sales on 511 clothing. And
they'll ship to FPO

Reply

by Beeracuda Posted Sun May 31, 2009 @ 10:52 AM

Definitely Amazon is one of the best around. I've even written a
complimentary letter on PFB to them, when I ordered an item late at
night on a Thursday, and received delivery on Monday. I've had
nothing but positive things to say about them with every single item
I've ever ordered.

Also highly recommended: QVC (qvc.com). Those 3 letters stand for
Quality, Value, and Convenience, and trust me, they live up to every
single one of them. I have yet to find a single company which even
comes close to them in customer service. This was another company
that delivered an item to my house just a few days after my order.
Additionally, the quality of their merchandise is 100% guaranteed.

Reply

by Elaine W. Posted Sat May 30, 2009 @ 8:10 PM

As several others have mentioned, Amazon.com. I have found really
obscure items there and service is great. Amazon was a lifesaver when
I was in college. I was able to buy my textbooks for much less than
our campus bookstore (which was supposedly "non-profit") and through
my Marketplace account I was able to sell those same books to others
at a good price rather than the few pennies the bookstore was willing
to pay to buyback my textbooks. Free shipping on most purchases over
$25 makes my cash go farther.

Ecolips.com: Burt's Bees, step aside! This company sells a variety
of organic lip balms and various accessories to keep your balms at
hand. The company, based in Cedar Rapids, Iowa had to relocate after
the devastating floods last summer, and donated a portion of all sales
to flood relief. Free shipping on purchases over $15. I highly
recommend the "Bee Free" line, esp the Pomegranate flavor. Amazing
customer service: when my order was delayed last year, the CS rep
personally went to the floor and packed my order, and sent extra free
product plus a coupon for 20% off my next order.

everydayminerals.com has high quality mineral makeup and brushes. A
high quality product at reasonable prices... Not sure what shade to
choose? EDM offers sample kits where you choose the colors...a 5 item
kit is free with S&H of $2.50. Samples are generously sized...the
sample blush I got was larger than the full-sized product I got from
another company! When you decide what shades work for you, you can buy
kits with full-sized products...a kit with 12 items only costs $50!!
Extra products are often included for free when you buy the full-sized
kits. Fast shipping, a huge range of shades and the highest quality
mineral products and brushes I have ever tried at incredible prices.

Reply

by Steve-OH Posted Fri May 29, 2009 @ 7:26 PM

clothing company sizes, even with the handy sizing chart. These guys
were happy to take care of my error, even upgrading the shipping on
the replacement item! Then they sent me a bonus promo rugby jersey and
gave me upgraded shipping on my next order. Outstanding service.

Reply

by snarly Posted Fri May 29, 2009 @ 4:54 PM

organicflowers.com has fantastic products and great service

Reply

by MayDay Posted Fri May 29, 2009 @ 10:05 AM

1. L.L. Bean.---I have been ordering/returning/exchanging from them
for years. Even before internet, I would phone in an order and the
reps were awesome! I use their credit card and get free shipping and
free return shipping. They never refuse a return. Mr. Bean would be so
proud!

2. Lands' End----enough people have posted about them. I agree.

3. Amazon.com---easy to use website and I like the marketplace where
you can buy slightly used books for next to nothing! I bought my son a
copy of the Polar Express for $1.49 plus 3.99 shipping. A hardcover
book that was brand new for a little more than 5 dollars. I bought a
few cookbooks that way too and have nothing but great things to say.
One downside is that any returns are not free but I only had to return
1 thing in the last 10 or so years I have been ordering from them. My
parents order something from there once a week, I swear!

4. Shoebuy.com---I have not ordered from here in a while but I love
their free shipping both ways policy. Ordering shoes without trying
them on is a gamble so I like how they let you return/exchange without
any extra postage. They usually have some promotional code you can get
10 dollars off any purchase.

Reply

thank you by Nicole F. Fri May 29, 2009 @ 7:40 PM


LL Bean by Donno Fri May 29, 2009 @ 9:58 PM


by RedheadwGlasses Posted Thu May 28, 2009 @ 12:43 PM

EDDIE BAUER. I love being able to return unwanted internet orders to
the store -- no additional shipping costs incurred that way.

AMAZON.COM. Those poopheads! I always end up with an order of about
$21 or $22, so then I end up spending $35 or $40 in order to get the
free shipping that comes with $25 orders. They suck me in every time.
I love when a shipment of CDs/books arrives.

NEWEGG. Electronics. Excellent prices, excellent customer service
reps reachable by (gasp!) telephone!

Reply


Newegg... by SiotehCat Thu May 28, 2009 @ 1:10 PM


Amazon.com by puyro Thu May 28, 2009 @ 5:58 PM


Sign up for Amazon Prime by olie Fri May 29, 2009 @ 10:50 PM
by Nicole F. Posted Thu May 28, 2009 @ 12:30 AM

Amazon.com, hands down!

I love that website. When I have problems (rarely!), I was always
helped quickly and to my satisfaction.

I like how results get personalized to my shopping habits, though I
thought I wouldn't, but I really do pay attention to what it
recommends and 9 times out of 10, they present things that I would buy
if I had the money. I also like their daily deals and when I had
Amazon Prime, I got items so quickly!

So, yeah. I'm like an amazon.com fangirl. Never had a big problem with
them.

Reply


I agree by Nate! Thu May 28, 2009 @ 12:26 PM

by bakeslikebetty Posted Wed May 27, 2009 @ 8:11 PM

Avenue.com is great for the plus size ladies (even my size 14). Site
is easy to use and the CSR's are wonderful if you need to return
something.

Reply


Re: PFB Question Of The Day - What WebSites Do You Recommend? by The Original Nethead Wed May 27, 2009 @ 7:02 PM


I second Land's End.. by Harley Has A New Cat Thu May 28, 2009 @ 8:28 AM
by franese Posted Thu May 28, 2009 @ 11:09 AM

I third Land's End...they stand behind all their products

Reply

I like by Nicole F. Fri May 29, 2009 @ 7:44 PM

by Nate! Posted Wed May 27, 2009 @ 5:45 PM

I am an on the side website designer, and I enjoy using GoDaddy.com
for domain names.

Additionally, I love the "new" eBay... They have really stepped up
their customer service lately with the new requirements for sellers.
It sure makes it a lot more buyer friendly.
People may complain about it, but anything less that perfect is a
strike in the real world. At work (Holiday Inn), if a guest gives less
than very satisfied on some questions through the guest satisfaction
survey, the hotel is considered to have failed, just like eBay
considers the seller to have failed.

Reply


Ebay??? Only for buyers - and perfection is impossible by The Original Nethead Wed May 27, 2009 @ 6:40 PM


Like I mentioned by Nate! Wed May 27, 2009 @ 9:08 PM


Pardon me while I fall out of my chair laughing by The Original Nethead Wed May 27, 2009 @ 10:34 PM


RE by RowdyRetailer Thu May 28, 2009 @ 12:22 AM


I have been using them forever by Nate! Thu May 28, 2009 @ 9:18 AM
by franese Posted Wed May 27, 2009 @ 4:33 PM

Zappos and FatBrainToys

Reply


Seconded - especially Zappos by The Original Nethead Wed May 27, 2009 @ 6:42 PM


Zappos by Nate! Wed May 27, 2009 @ 9:50 PM


by PepperElf Posted Wed May 27, 2009 @ 3:17 PM

Most people here haven't heard of them. Kifaru is a company that
specializes in backpacks, rucksacks, etc for backpack hunters &
military, as well as some top notch shelters.


Oh I don't know where to start with this... there are so many
wonderful factors to consider...

1) warranty is for the life of the product. (repairs from regular wear
might cost, but outright breaking or defect is covered)

2) Return policy - 30 days after you receive the product. (note i said
"receive")

3) 100 % made in the USA... specifically in Colorado.

4) Message board. Although you can easily email the staff, you can
also talk to them and other customers via the message board. There's
a pretty strong community there.

5) excellent customer service


One of the best examples I can give is one from a year or two ago. A
customer was having trouble with a shelter he purchased, and posted on
the company message board. At the advice of another customer he posted
a picture of his tent on the message board.

Someone replied that it had a defect and to contact the company.

Before he could contact them, one of the employees contacted him to
make arrangements for repairs.

yes. as soon as the company saw an item was defective they took the
initiative to contact the customer to repair the item.

To me that, says it all right there.


Now there are a couple of downsides to this company. Not bad things,
but things you need to consider before buying anything

1) They are not cheap. However... for what you pay the stuff's going
to last a long time

2) It takes 2-3 months for a pack. If you're military headed for
deployment (.mil email address can be proof) you'll get priority
though.


Of course... that brings to mind one other factor with the sacks.
Resell value.

Typically you can expect a 90% resell (sometimes even more), simply
because the buyer won't have to wait as long. Plus the warranty will
be valid.


So .. yeah... when it comes to awesome companies... I can only think
of Kifaru.

Reply

by SiotehCat Posted Wed May 27, 2009 @ 3:01 PM

I have loved the way 1800flowers.com has treated me. When I had a
problem, they fixed it quickly. I even wrote a letter to them on this
site about that.

I shop online a lot, but very rarely do I ever have to contact
customer service.

Reply


by Maegan Z. Posted Wed May 27, 2009 @ 1:08 PM

I had a good experience this past holiday season with Amazon.com, and
TurboTax, when I used it, had great customer service, very fast in
replying to an issue that I had.
I also like shopping on Origins.com, as they send fun samples! :)
Great service too, and lots of sales.

Reply

by Just Brenda Posted Wed May 27, 2009 @ 12:52 PM

www.zappos.com is definitely the best ever.

Hmm what others...

www.simplywhispers.com, I get hypoallergenic earrings there and they
have good service and prices.

I've always had good luck with Amazon and with amazon prime I get
things so fast.

Fashion Bug! I love ordering my clothes there, never had a problem
with the website or store. Orders are always quick and accurate.

Reply




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