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 Cracker Barrel Manager was Arrogant and Argumentative
Posted Tue June 2, 2009 12:00 pm, by Pamela O. written to Cracker Barrel Old Country Store, Inc.
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I am a very faithful, usually satisfied customer of Cracker Barrel. I am a frequent customer of the same Cracker Barrel at least twice a week. I always order the grilled chicken salad for lunch or dinner. So, I am very aware of the portion size.
Today, when I got my salad, there was at least half of the normal chicken missing on the salad. I called the waiter over and showed him how much chicken was actually on the salad and he agreed that was not right. HE said that he would notify the manager. The waiter returned and ask if the manager had come over which he had not. He came back in about 5 minutes with 2 chicken tenderloins for a salad i had finished.
The manager came over and asked if everything was ok. I said no, that my salad did not have any chicken on it today. Then he proceeded to tell me that there was enough chicken on it. That there were 4 pieces of tenderloins on there. I told him that I had eaten this salad a numerous amount of times and there was no way that it was the normal portion of chicken unless the tenerloins were signifantly smaller than normal.
He literally argued that it was the same amount. He had not seen my salad at all!!
Never once did he apologize or ask if there was something he could do to make it right. He was very arrogant and argumentive.
I have never been treated like that as a customer. Without saying it, he was pretty much telling me that I was lying.
I was having lunch with three other customers and they too were upset with the manager's behavior.
THis manager needs to know that it was unacceptable behavior for management. He definitely needs to be taught properly customer interaction.
The Cracker Barrel that I visited was near Concord Mills, Concord, NC.
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I agree, what a jerk! And honestly, I think your waiter should have
paid attention before taking the plate from the kitchen and bringing
it to you in the dining room. It shouldn't take a customer pointing
out an obvious portion error, IMHO.
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I dont think I could eat at a restaurant that has farm equipment
hanging above my table.
Good Day
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or waste more time by talking to the waiter, the manager could have
very easily acknowledged that the customer was upset and comped her
meal.
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by Donno Posted Tue June 2, 2009 @ 6:17 PM
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The manager *should* have done exactly what you say. The customer is
served half a meal, sits in agony and eats the junk because he has no
choice. Been there, done that, and I know the pain. The management
should be grateful the OP even considers returning in the future.
This manager sounds like an idiot, and I would have dismissed him to
go speak with his server in the corner of the kitchen, just for
possibilty he would end up embarrassed. Not that it would necessarily
accomplish anything else.
I have had many subpar experiences at Cracker Barrel, and many chats
with management as a result. We never came even close to having a
disagreement. I don't understand what happened here. It sounds to
me, but we can't tell, that the manager felt enough had been done to
satisfy this customer. He was very far off, and I hope he hears from
corporate about this.
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