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 Cracker Barrel Manager was Arrogant and Argumentative
Posted Tue June 2, 2009 12:00 pm, by Pamela O. written to Cracker Barrel Old Country Store, Inc.
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I am a very faithful, usually satisfied customer of Cracker Barrel. I am a frequent customer of the same Cracker Barrel at least twice a week. I always order the grilled chicken salad for lunch or dinner. So, I am very aware of the portion size.
Today, when I got my salad, there was at least half of the normal chicken missing on the salad. I called the waiter over and showed him how much chicken was actually on the salad and he agreed that was not right. HE said that he would notify the manager. The waiter returned and ask if the manager had come over which he had not. He came back in about 5 minutes with 2 chicken tenderloins for a salad i had finished.
The manager came over and asked if everything was ok. I said no, that my salad did not have any chicken on it today. Then he proceeded to tell me that there was enough chicken on it. That there were 4 pieces of tenderloins on there. I told him that I had eaten this salad a numerous amount of times and there was no way that it was the normal portion of chicken unless the tenerloins were signifantly smaller than normal.
He literally argued that it was the same amount. He had not seen my salad at all!!
Never once did he apologize or ask if there was something he could do to make it right. He was very arrogant and argumentive.
I have never been treated like that as a customer. Without saying it, he was pretty much telling me that I was lying.
I was having lunch with three other customers and they too were upset with the manager's behavior.
THis manager needs to know that it was unacceptable behavior for management. He definitely needs to be taught properly customer interaction.
The Cracker Barrel that I visited was near Concord Mills, Concord, NC.
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I agree, what a jerk! And honestly, I think your waiter should have
paid attention before taking the plate from the kitchen and bringing
it to you in the dining room. It shouldn't take a customer pointing
out an obvious portion error, IMHO.
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I dont think I could eat at a restaurant that has farm equipment
hanging above my table.
Good Day
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by Donno Posted Tue June 2, 2009 @ 5:32 PM
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In your conversation with the server, the chicken had about half the
normal amount of chicken, so these two sound different.
To me, the right thing for the server to do would be to immediately
take the salad back to the kitchen, and the cook should have
prioritized grilling a few more tenderloins ahead of other orders.
Waiting to have addional chicken prepared - who wants to do that?
The reported behavior of the manager was not normal. I am wondering
if he got irritated when you said the salad had no chicken on it. He
was probably aware that two additional pieces of chicken had been
served, and felt perhaps you were ungrateful. But there is something
amiss.
I think that when the manager said the salad had the right amount of
chicken on it, you could have simply asked the manager to speak with
the server. The server agreed the salad did not have the right amount
of chicken on it. Let the manager argue with the server, not you.
The problem with eating regularly at this class of restaurant is there
is a lot of turnover in the cooks. You fall in love with a particular
dish, and then all of a sudden a new cook comes along and screws it
up. I have had that happen many times. I gave up on Cracker Barrel a
few years ago for partly this reason.
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