Find My Blazer, Nordstrom

Hello,

My name is Stephanie Johnson and I am the Store Manager at the
Nordstrom Rack at the Mall of America. I am concerned about what
happened over the weekend. I would love a chance to discuss this with
you further. My number is 952.854.3131.

Sincerely,
Stephanie

It is logical that if you don't have a claim ticket, and the item is
not there, then they owe you nothing.
While it would be a nice gesture on their part, they are not liable,
and they likely have a policy about items left after X number of days.

$300 is no spare change, and most people wouldn't forget about it, so
I think the manager has a point there as well.

If you had the blazer altered, you should have been given both a
receipt and a claim ticket. If I am understanding this correctly, they
are stating that the item must have been picked up because you do not
have the claim ticket and the jacket is no longer there.
Maybe I am wrong but if the manager is able she should trace what
happened to it. I mean the blazer does have a stock number and she
could ask someone (maybe her general manager) to locate the stock
number and find out what happened to it instead of assuming that you
picked it up and just do not remember doing so.

Please let us know the outcome of this. It will be interesting to see
if someone in the upper management handles this issue differently.

I fall all over myself supporting the OP, but in this case I feel
differently. I do understand what you are saying.

The way the letter is written, the OP made it through winter using
another blue jacket, "wearing it when needed," and then there was this
accident in October. Pardon me while I go get my calendar.

Unless the OP's memory is so bad they forgot why they were writing the
letter, you would think the order of things and their prominence would
be different, if the car accident is why they forgot about the jacket.
Far be it from me to tell the OP how to write a letter, though. That
wouldn't be cricket.

Now, the car accident may well have reduced the importance of picking
up the new jacket, and thus the OP didn't feel the need to go get it.

that he had forgotten about it even before the accident.


i'm somewhat reminded of a coworker who was late to work because his
wife fell down the stairs... only she fell down the stairs half an
hour after he was supposed to be at work.

and most places i've taken alterations to have disclaimers on the
tickets saying that items left longer than x amount of days will be
considered abandoned.

Although I agree that a phone call letting you know your blazer was
ready for pick-up and possibly a follow-up call when it wasn't
retrieved was in order, expecting the blazer to be held for roughly 8
months is unreasonable. Nordstrom Rack (essentially an outlet store
operating under the name "Nordstrom") and their alternations
department are two different entities. You receive a receipt when you
purchase the item and a claim ticket when it is left for alternations
and said claim ticket is required to pick-up the item.

I'm sorry to hear you were involved in an auto accident and hope that
you have recovered from your injuries.

They couldn't call you? Surely they had your contact info from when
you made arrangements to have the jacket altered. I have a real
problem with the fact that they didn't attempt to contact you.

$10 says an employee took it home after noticing it languishing in the
backroom for nine months.

I think most places have a policy about how long they will store
something for you. Did you ask about Nordstrom's?

Yes, life happens, and I'm sorry about your car accident, but really a
lot of time had passed.