Return Issue at Michael's

The policy is fairly well detailed here:
http://www.returnpolicies.info/index.php/u-s-a/michael-s/

Corporate called me and refunded the $30 plus tax to my credit card!

you could buy a new dress and never wear it...

and then bring it back to the store a year later, see that it's on
clearance for half the price and then demand they refund you the
difference.

obviously you can't do that either.

why would you think they would gladly make this adjustment for you?
Certainly you can return the items, assuming they are still in
original condition and have not been used yet, and re purchase - just
because there is a way around a policy does not mean it is the right
thing to do. IMO, you purchased the items at what you thought was a
fair price and have changed your mind.

I really try to always see things from the customers point of view and
make exceptions where I can, but this situation in particular always
irritates me to no end. Maybe everyone who chose to make a purchase a
month ago should go in with their receipts and get an adjustment.
Then everyone who tries to buy stuff next month can wonder aloud if
perhaps prices have gone up - and eventualy they would have to, in
order to accomodate all the exceptions.

Honestly, as long as you have the receipt and are still within the
return window, I would go back and simply return the invites. Since
you are outside of the 7 day price match window, of course they are
not going to willingly give you the lower price. Sometimes it pays to
only give information out on a need to know basis. The clerk didn't
need to know that you would be turning around and repurchasing the
items again.

If you bring it back in new condition, you bought it a month ago and
you have a receipt, will they let you return it?

This is a great example of a robotic clerk who beats the customer over
the head with a "rule" even though it's perfectly clear your request
fell within their guidelines.

Here's hoping you get a successful resolution.

And thanks for using PlanetFeedback.

I think your request was tacky.

As long as this item was still on the shelf, all you had to do was
return the three boxes without saying anything, pick up three more and
pay for them. I don't think anyone can stop you from doing that.

She was clearly outside of the window for a price match.
Asking for a creative way for it to be done yield the same result. The
clerk knew exactly what was up, so denying it was simply adhering to
the store policy.

Yes, it would fall within the guidelines if it were for a RETURN.
But what was being done was a price match, no matter how it was
processed through the system.

I used to run into the same issue when I worked at Staples. Customers
would buy something and try to return/repurchase the same item at a
lower price once the item was beyond the 14 day price match window.
What we would do is take the items for the return but not put them
back on the shelf yet since returns were normally reshelved at the end
of the night. If the customer walked onto the sales floor and brought
the same item up and purchased it at a lower price then that was fine.
The only time we could not allow a price match was if the item was now
on clearance.