Delta fails to address my problem!

My best friend worked for British Airways and all that they ever did
in terms of resolution was a voucher for a certain amount. the amount
of the voucher varies by amount of original purchase and only for
tickets purchased directly via ba.com or a registered travel agent. If
the issue has anything to do with tickets that were purchased through
a third party site then they will refer you to them.
It sounds like Delta feels they are making a good will gesture. They
are giving you vouchers for tickets that were purchased from them at
steep discounts and resold to you for less then the ticket via delta
(most likely).
You have two options, take the vouchers, since I doubt that Delta is
going to offer anything else and if you keep pushing it may decide
they don't want you as a passenger (I've seen it happen), or don't
take them and don't fly Delta anymore.
There are lots of airlines to choose from.

I see from your response below that you are sorry you mentioend you
were in the military as that has nothing to do with your complaint.

As others have said, we weren't there so we don't know exactly what
happened....but your issue is with Expedia (which is exactly why I
don't book via third party websites).

I don't understand how you can expect Delta, or any airline, to give
you travel vouchers on any airline you want. It's not that Delta
failed to address your problem - it's that they didn't address it in
the way you wanted.

I feel the need to state this. I have complaints with BOTH Expedia
and Delta. Some commenters on here feel that I should only be getting
tickets from Expedia. Look, I've made a complaint with them as well,
when I finally hear back from them I will update everyone. As for
this particular letter, it is in regards to Delta's poor customer
service. Some feel that free tickets is asking for too much, I for
one do not. I detest disrespect, it shouldn't have any place in
society, that is, if we truly are civilized. I think one of the
problems in our society is that people are often more likely than not
going to sit back and take disrespect, I for one will not. My time is
vaulable (at least to me and thats what matters most), and after
spending 6+ hours on the phone trying to get new travel arrangements,
to be met with disrespect, is unacceptable. So for being
disrespected, wasteing my time and going thru the hassle we did, to me
that's worth two tickets.

I am a former military spouse who raised 2 small kids alone during 2
deployments. I know that being a member/spouse to a soldier is hard
but please don't use that as a way to get freebies or special
consideration. Last time I checked, no one has been drafted lately
and soldiers and their families do get compensated though pay,
BAH,insurance,time off,etc. And for the love of God, don't start
whining about how poor soldiers are. No one everyone expects our
military members to be on food stamps. When my ex was in, we were
rolling in it between the pay and all of the benefits. Try surviving
on the outside and you will see how "rich" you are right now.

contacting military legal to see if they can back you up?

In your original letter you complained about Expedia as being the
source of your problem. Now you get two $50 vouchers and an apology
from Delta and you are still wanting more. As Nate pointed out that
is pretty good compensation from any airline nowdays.
If you want to continue this then keep contacting Expedia regarding
your original issues.

while I do agree with you that the situation was not at all handled
properly and I am very sorry you had to miss your friend's wedding, I
can't help but feel that your frustration is overriding your ability
to remain rational about this.

Delta at least did SOMETHING when the issue was ultimately with
Expedia. As for your wife's treatment, while they surely could have
been more sensitive, I can imagine tension was running high during
that conversation and tempers may have been running short on both
ends. Not that it is an excuse, but it should be put into
perspective.

And finally, as the sister of an active duty Navy officer currently
stationed in Iraq, I thank you for your service to our country.
However, I am disappointed that you would use that service as leverage
in this situation. You were not traveling on military business and
the situation had nothing to do with your job. Including that bit of
information was not relevant and a bit unfair given the way most
people in this country view the military. Your service is a
sacrifice, but it is also an honor and to use it in this way lessens
the value, IMO.

I hope you can come to some sort of resolution on this situation, be
it from Expedia or Delta.

be two roundtrip tickets anywhere on any airline? It's ridiculous to
think that one airline is going to comp you a flight on another.

I also have to think that in the entire conversation the OP's wife had
with Delta it got to the point where Delta kept saying there was
nothing they could do and the OP's wife insisting there was. This is
on Expedia. If you are going to book through these third party
websites, you have to accept that the airline (hotel, etc) is not
going to do anything for you.

My husband recently booked a hotel with Hotwire. I warned him
repeatedly that if there was a problem, the hotel would not do
anything and Hotwire probably would not either. He accepted that. I
also told him not to call me if he had any problems.

I'm disabled and never allow my travel plans to be handled be anyone
other than the actual carrier (hotel, etc) or a real travel agent.
I've still run into the occasional problem but found the issues easier
to resolve.

The whole point of Planetfeedback is to GET RESULTS, not bash each
other and say, "you're wrong, how dare you expect X, Y &Z to do this,
that and the other." This website is meant to empower us, the
so-called "little people" to make a change. I don't see where ANYTHING
the OP requested is out of line. Delta caused a problem. Delta can
offer a comparable solution...not only because he was inconvenienced,
but because his wife was disrespected.

Bad customer service is just that: Bad, regardless of what inspired
it, what venue it origniates from etc. etc. As far as the airline
industry is concerned, I have plenty of "fees" that say they aren't
concerned about my business. Fees for checked bags, fees for making a
reservation through an actual human, fees for overweight/sized bags.
Fees, fees, fees. It's time for the airlines to give back and if the
OP's wife was talked to in such a degrading fashion that he felt
compelled to write about on this awesome site...then we need to back
up his request!

This is our site of complaint and alot of what I've read is certain
people (and you know who you are) passively attacking OP's for their
viewpoints. Would you like to post a complaint and have the feedback
read, "You're wrong, so very wrong?"