Delta fails to address my problem!

My best friend worked for British Airways and all that they ever did
in terms of resolution was a voucher for a certain amount. the amount
of the voucher varies by amount of original purchase and only for
tickets purchased directly via ba.com or a registered travel agent. If
the issue has anything to do with tickets that were purchased through
a third party site then they will refer you to them.
It sounds like Delta feels they are making a good will gesture. They
are giving you vouchers for tickets that were purchased from them at
steep discounts and resold to you for less then the ticket via delta
(most likely).
You have two options, take the vouchers, since I doubt that Delta is
going to offer anything else and if you keep pushing it may decide
they don't want you as a passenger (I've seen it happen), or don't
take them and don't fly Delta anymore.
There are lots of airlines to choose from.

I see from your response below that you are sorry you mentioend you
were in the military as that has nothing to do with your complaint.

As others have said, we weren't there so we don't know exactly what
happened....but your issue is with Expedia (which is exactly why I
don't book via third party websites).

I don't understand how you can expect Delta, or any airline, to give
you travel vouchers on any airline you want. It's not that Delta
failed to address your problem - it's that they didn't address it in
the way you wanted.

I feel the need to state this. I have complaints with BOTH Expedia
and Delta. Some commenters on here feel that I should only be getting
tickets from Expedia. Look, I've made a complaint with them as well,
when I finally hear back from them I will update everyone. As for
this particular letter, it is in regards to Delta's poor customer
service. Some feel that free tickets is asking for too much, I for
one do not. I detest disrespect, it shouldn't have any place in
society, that is, if we truly are civilized. I think one of the
problems in our society is that people are often more likely than not
going to sit back and take disrespect, I for one will not. My time is
vaulable (at least to me and thats what matters most), and after
spending 6+ hours on the phone trying to get new travel arrangements,
to be met with disrespect, is unacceptable. So for being
disrespected, wasteing my time and going thru the hassle we did, to me
that's worth two tickets.

I am a former military spouse who raised 2 small kids alone during 2
deployments. I know that being a member/spouse to a soldier is hard
but please don't use that as a way to get freebies or special
consideration. Last time I checked, no one has been drafted lately
and soldiers and their families do get compensated though pay,
BAH,insurance,time off,etc. And for the love of God, don't start
whining about how poor soldiers are. No one everyone expects our
military members to be on food stamps. When my ex was in, we were
rolling in it between the pay and all of the benefits. Try surviving
on the outside and you will see how "rich" you are right now.

contacting military legal to see if they can back you up?

In your original letter you complained about Expedia as being the
source of your problem. Now you get two $50 vouchers and an apology
from Delta and you are still wanting more. As Nate pointed out that
is pretty good compensation from any airline nowdays.
If you want to continue this then keep contacting Expedia regarding
your original issues.

while I do agree with you that the situation was not at all handled
properly and I am very sorry you had to miss your friend's wedding, I
can't help but feel that your frustration is overriding your ability
to remain rational about this.

Delta at least did SOMETHING when the issue was ultimately with
Expedia. As for your wife's treatment, while they surely could have
been more sensitive, I can imagine tension was running high during
that conversation and tempers may have been running short on both
ends. Not that it is an excuse, but it should be put into
perspective.

And finally, as the sister of an active duty Navy officer currently
stationed in Iraq, I thank you for your service to our country.
However, I am disappointed that you would use that service as leverage
in this situation. You were not traveling on military business and
the situation had nothing to do with your job. Including that bit of
information was not relevant and a bit unfair given the way most
people in this country view the military. Your service is a
sacrifice, but it is also an honor and to use it in this way lessens
the value, IMO.

I hope you can come to some sort of resolution on this situation, be
it from Expedia or Delta.

If you follow the business news, you will know that airlines are
bleeding badly, and it has become almost impossible to make money
flying people anywhere. Have you seen how much of a ticket goes
towards fuel? It is something like 75 to 125%, meaning on some routes
it costs more in fuel that the ticket price! If they all go out of
business, you won't need to complain about fees that are intended as
an alternate way of charging each customer for just the services they
use. It costs money to fly each bag - a heavier plane uses more
fuel.

The OP had no recourse but to accept the fact that they would miss a
wedding, due to no fault of the airline. They were offered this
compensation simply because of the way it was explained.

I think the compensation offered is pretty fair for that. I think
round trip airfare on someone else's airline is far disproportionate.
This is America, we're each entitled to our own opinion.

folks, I totally 110% agree with you to be able to voice your opinions
about my letters, if I didn't want YOUR feedback, then I would have
elected NOT to share them. That being said, some are getting ALL my
letters and complaints confused! I am totally frustrated with Expedia
concerning the complaint I made, I am also totally frustrated with
Delta concerning the rude treatment. They are not one and the same
complaint! You can be sure that in the heat of it I was totally
frustrated (and to this day I still am), however, I have enough common
sense to keep my cool. Yes, I made a poor choice in bringing up my
status as being active duty military. But I do fall back on that
service and bring to the surface the training in self control that
I've received.

Folks, I may be heated about these complaints, and rightfully so. You
may think I'm not being rational about my request, however, I cannot
tolerate being disrespected. That being said, I love my wife more
than myself, so you can only imagine how I would feel if she was
disrespected (and she was, believe me). I fail to see how operating
costs for the airlines should affect their customer service and their
attempts at complaint resolution. We're supposed to have a free
market here in America, and if we do, too bad for the airlines if they
tank, that's the way free markets work. You cannot provide inferior
service and product and expect to remain in business. That all being
said, here's my rational for asking for two free tickets to anywhere
in the U.S. on any carrier of my choosing (keep in mind my original
request was for two roundtrip tickets between Anchorage and Seattle,
their offer of two $50 vouchers was a slap in the face and I just
upped my request. Maybe unfair, maybe not): if I'm already upset with
Delta, what makes you think I'd want to ride with them?

As for Expedia, why is asking for compensation for the travel out of
line? Delta (the actual carrier for most of the travel) did their job
of getting us from point A to point B. Expedia dropped the ball by
screwing up the reservation process, which resulted in missed flights
and missing my friend's wedding AFTER the original flight
cancellation. Thank you to all for your comments and support of the
military.