Delta fails to address my problem!

My best friend worked for British Airways and all that they ever did
in terms of resolution was a voucher for a certain amount. the amount
of the voucher varies by amount of original purchase and only for
tickets purchased directly via ba.com or a registered travel agent. If
the issue has anything to do with tickets that were purchased through
a third party site then they will refer you to them.
It sounds like Delta feels they are making a good will gesture. They
are giving you vouchers for tickets that were purchased from them at
steep discounts and resold to you for less then the ticket via delta
(most likely).
You have two options, take the vouchers, since I doubt that Delta is
going to offer anything else and if you keep pushing it may decide
they don't want you as a passenger (I've seen it happen), or don't
take them and don't fly Delta anymore.
There are lots of airlines to choose from.

I see from your response below that you are sorry you mentioend you
were in the military as that has nothing to do with your complaint.

As others have said, we weren't there so we don't know exactly what
happened....but your issue is with Expedia (which is exactly why I
don't book via third party websites).

I don't understand how you can expect Delta, or any airline, to give
you travel vouchers on any airline you want. It's not that Delta
failed to address your problem - it's that they didn't address it in
the way you wanted.

I feel the need to state this. I have complaints with BOTH Expedia
and Delta. Some commenters on here feel that I should only be getting
tickets from Expedia. Look, I've made a complaint with them as well,
when I finally hear back from them I will update everyone. As for
this particular letter, it is in regards to Delta's poor customer
service. Some feel that free tickets is asking for too much, I for
one do not. I detest disrespect, it shouldn't have any place in
society, that is, if we truly are civilized. I think one of the
problems in our society is that people are often more likely than not
going to sit back and take disrespect, I for one will not. My time is
vaulable (at least to me and thats what matters most), and after
spending 6+ hours on the phone trying to get new travel arrangements,
to be met with disrespect, is unacceptable. So for being
disrespected, wasteing my time and going thru the hassle we did, to me
that's worth two tickets.

I am a former military spouse who raised 2 small kids alone during 2
deployments. I know that being a member/spouse to a soldier is hard
but please don't use that as a way to get freebies or special
consideration. Last time I checked, no one has been drafted lately
and soldiers and their families do get compensated though pay,
BAH,insurance,time off,etc. And for the love of God, don't start
whining about how poor soldiers are. No one everyone expects our
military members to be on food stamps. When my ex was in, we were
rolling in it between the pay and all of the benefits. Try surviving
on the outside and you will see how "rich" you are right now.

contacting military legal to see if they can back you up?

In your original letter you complained about Expedia as being the
source of your problem. Now you get two $50 vouchers and an apology
from Delta and you are still wanting more. As Nate pointed out that
is pretty good compensation from any airline nowdays.
If you want to continue this then keep contacting Expedia regarding
your original issues.

while I do agree with you that the situation was not at all handled
properly and I am very sorry you had to miss your friend's wedding, I
can't help but feel that your frustration is overriding your ability
to remain rational about this.

Delta at least did SOMETHING when the issue was ultimately with
Expedia. As for your wife's treatment, while they surely could have
been more sensitive, I can imagine tension was running high during
that conversation and tempers may have been running short on both
ends. Not that it is an excuse, but it should be put into
perspective.

And finally, as the sister of an active duty Navy officer currently
stationed in Iraq, I thank you for your service to our country.
However, I am disappointed that you would use that service as leverage
in this situation. You were not traveling on military business and
the situation had nothing to do with your job. Including that bit of
information was not relevant and a bit unfair given the way most
people in this country view the military. Your service is a
sacrifice, but it is also an honor and to use it in this way lessens
the value, IMO.

I hope you can come to some sort of resolution on this situation, be
it from Expedia or Delta.

Of course there is no evidence. There would be no way of knowing. No
company is going to admit that a letter was put off or ignored because
it was poorly written. But that doesn't mean it isn't true. I don't
think it's a myth at all.

I'm not saying the situation will never be resolved, but a poorly
written letter or one that's difficult to read and/or understand just
has a better chance of being pushed aside or even discarded. A
well-written letter has a much better chance of getting the attention
required for a quicker resolution. Of course there's no evidence of
that either, but at least it makes sense.

as it was discussed previously on another letter or blog somewhere not
too long ago.

But I agree. I stated my point previously, and I think that proper
spelling and grammar are needed in a professional letter. I honestly
believe that many people think "oh it's just the internet", which
leads to them using poor conventions and slang/textspeak. While it is
just my thought, my opinion with nothing to base it on, so go ahead
and get at me for it, but I doubt that many letter writers on here
would send a paper copy of their extremely poorly written letter.

Say you are an HR manager and you have the resumes of 2 equal skill
level candidates to review for one job. One looks awful. Incomplete,
misspellings, hideous grammar. The other is amazing; well written,
perfect spelling and grammar and just overall attractive as far as
resumes go.

While no company is going to openly admit that they didn't hire
candidate A because of their resume (that could be grounds to all
kinds of legal problems) they aren't going to run right out and hire
them on the spot either, even if they have impeccable credentials.
Like it or not, appearances matter.

Likewise with corporate responses. Most companies don't want to be
known as the one that will blow you off if you write a bad letter (and
they'd never cop to it if they did do that either) but how seriously
do you think they take letter X that has no coherent point whatsoever,
more than half the words are misspelled and the ones that aren't are
used incorrectly?

Even if they "toss the letter writer a bone" and comp them some
coupons or freebies, they are simply catering to their clients to
avoid looking bad, not caring about their concerns or complaints.

Perhaps it would be interesting to do a confidential poll of some of
those 20 companies you mentioned above, Greg. See how many of them
notice those kinds of things and does it affect how seriously they
take the OP's complaint. Why or Why Not?