Delta fails to address my problem!

My best friend worked for British Airways and all that they ever did
in terms of resolution was a voucher for a certain amount. the amount
of the voucher varies by amount of original purchase and only for
tickets purchased directly via ba.com or a registered travel agent. If
the issue has anything to do with tickets that were purchased through
a third party site then they will refer you to them.
It sounds like Delta feels they are making a good will gesture. They
are giving you vouchers for tickets that were purchased from them at
steep discounts and resold to you for less then the ticket via delta
(most likely).
You have two options, take the vouchers, since I doubt that Delta is
going to offer anything else and if you keep pushing it may decide
they don't want you as a passenger (I've seen it happen), or don't
take them and don't fly Delta anymore.
There are lots of airlines to choose from.

I see from your response below that you are sorry you mentioend you
were in the military as that has nothing to do with your complaint.

As others have said, we weren't there so we don't know exactly what
happened....but your issue is with Expedia (which is exactly why I
don't book via third party websites).

I don't understand how you can expect Delta, or any airline, to give
you travel vouchers on any airline you want. It's not that Delta
failed to address your problem - it's that they didn't address it in
the way you wanted.

I feel the need to state this. I have complaints with BOTH Expedia
and Delta. Some commenters on here feel that I should only be getting
tickets from Expedia. Look, I've made a complaint with them as well,
when I finally hear back from them I will update everyone. As for
this particular letter, it is in regards to Delta's poor customer
service. Some feel that free tickets is asking for too much, I for
one do not. I detest disrespect, it shouldn't have any place in
society, that is, if we truly are civilized. I think one of the
problems in our society is that people are often more likely than not
going to sit back and take disrespect, I for one will not. My time is
vaulable (at least to me and thats what matters most), and after
spending 6+ hours on the phone trying to get new travel arrangements,
to be met with disrespect, is unacceptable. So for being
disrespected, wasteing my time and going thru the hassle we did, to me
that's worth two tickets.

This 6+ hours you spent included all the time you spent on the phone
with Expedia, who caused your nightmare, and possibly some time with
United, from what I read.

Delta is not responsible for the horrendous treatment you got from
Expedia, or the time you were on the phone with Expedia or United. It
is obvious the Delta CSR did not fully appreciate the frustration you
were feeling after dealing with Expedia and your attempts to resolve
the situation prior to yuor discussion. The CSR should have handled it
better, but there doesn't seem to be anything that CSR could do for
you in terms of getting you on a timely flight. It is evident that
some people feel your wife couldn't accept this response, and as a
result of the continued conversation the CSR became frustrated and
made a comment that you felt was disrespectful.

We weren't there, so we don't know exactly what transpired on the
phone with Delta. All readers can do is surmise about how much time
you likely spent, and what the conversation was. We aren't allowed to
ask you for these details though, or conjecture what may have been
said in print. Based on this, some people thought a couple of $50
vouchers was appropriate. Some people thought you should get a couple
of tickets, but it isn't clear that everyone realized you had
purchased the tickets from Expedia and not Delta.

It sounded so far like it was Expedia that wasted the majority of your
time and created the hassle which led to calling Delta. I think some
posters are having trouble understanding the split between the
inconvenience caused by Expedia and that caused by Delta. Quite
frankly, I think some people agree the $50 vouchers would make up for
the reported disrespect, but the rest of the compensation is up to
Expedia.

Let's say you spent an hour on the phone with Delta to find out no
flight was available, and 5+ hours with Expedia and others. If Delta
gave you two tickets worth say $800, that is $800 an hour, or $400
each for you and your wife. You can adjust the math accordingly, but I
think this is what some people find to be asking for too much. I spent
13 hours getting 75 bucks out of a company, somewhere around 5-6 bucks
an hour.

If you don't ask, you don't get. The worst they can tell you is "no".

I am a former military spouse who raised 2 small kids alone during 2
deployments. I know that being a member/spouse to a soldier is hard
but please don't use that as a way to get freebies or special
consideration. Last time I checked, no one has been drafted lately
and soldiers and their families do get compensated though pay,
BAH,insurance,time off,etc. And for the love of God, don't start
whining about how poor soldiers are. No one everyone expects our
military members to be on food stamps. When my ex was in, we were
rolling in it between the pay and all of the benefits. Try surviving
on the outside and you will see how "rich" you are right now.

contacting military legal to see if they can back you up?

In your original letter you complained about Expedia as being the
source of your problem. Now you get two $50 vouchers and an apology
from Delta and you are still wanting more. As Nate pointed out that
is pretty good compensation from any airline nowdays.
If you want to continue this then keep contacting Expedia regarding
your original issues.

while I do agree with you that the situation was not at all handled
properly and I am very sorry you had to miss your friend's wedding, I
can't help but feel that your frustration is overriding your ability
to remain rational about this.

Delta at least did SOMETHING when the issue was ultimately with
Expedia. As for your wife's treatment, while they surely could have
been more sensitive, I can imagine tension was running high during
that conversation and tempers may have been running short on both
ends. Not that it is an excuse, but it should be put into
perspective.

And finally, as the sister of an active duty Navy officer currently
stationed in Iraq, I thank you for your service to our country.
However, I am disappointed that you would use that service as leverage
in this situation. You were not traveling on military business and
the situation had nothing to do with your job. Including that bit of
information was not relevant and a bit unfair given the way most
people in this country view the military. Your service is a
sacrifice, but it is also an honor and to use it in this way lessens
the value, IMO.

I hope you can come to some sort of resolution on this situation, be
it from Expedia or Delta.

Rude service is not acceptable, but two $50 vouchers and a form
apology are a pretty nice gesture considering the state of airline
customer service at this point in time.

I don't see why you are owed two free tickets. You were offered a
discount, so take it or leave it. They are not obligated to meet your
every demand for compensation.