Delta fails to address my problem!

My best friend worked for British Airways and all that they ever did
in terms of resolution was a voucher for a certain amount. the amount
of the voucher varies by amount of original purchase and only for
tickets purchased directly via ba.com or a registered travel agent. If
the issue has anything to do with tickets that were purchased through
a third party site then they will refer you to them.
It sounds like Delta feels they are making a good will gesture. They
are giving you vouchers for tickets that were purchased from them at
steep discounts and resold to you for less then the ticket via delta
(most likely).
You have two options, take the vouchers, since I doubt that Delta is
going to offer anything else and if you keep pushing it may decide
they don't want you as a passenger (I've seen it happen), or don't
take them and don't fly Delta anymore.
There are lots of airlines to choose from.

I see from your response below that you are sorry you mentioend you
were in the military as that has nothing to do with your complaint.

As others have said, we weren't there so we don't know exactly what
happened....but your issue is with Expedia (which is exactly why I
don't book via third party websites).

I don't understand how you can expect Delta, or any airline, to give
you travel vouchers on any airline you want. It's not that Delta
failed to address your problem - it's that they didn't address it in
the way you wanted.

I had actually spent the majority of my time on the phone with Delta.
I didn't know about the booking mess created by Expedia until I had
spent a few hours on the phone with Delta. I realize that some are
getting things confused, that's why I felt compelled to make a
comment. I have already addressed the root issue with Expedia in
another letter I have written. I have not heard back and will update
PFB when I do. Regardless of what some may think, I do not have tons
of money to throw around on travel or for that matter any other
"luxuries" (I am not complaining about the pay I get for my service as
I realize I chose to serve and was not forced into it, I am simply
making a statement), I don't think many people do these days, that's
why we're hearing the term "staycation" being used so much.

I lay full blame at Expedia's feet for the travel mess, yet, at the
same time, I lay blame at Delta's feet for the poor customer service
and the disrespect that was received. In my letter to Expedia I have
asked for a full refund on my travel as a resolution to the complaint,
I don't think that's out of line. I suppose that my request to Delta
is subjective, yet I hope that I'm being rational about it.

I have to disagree though that what's been offered is enough. Why am
I getting an apology from one CSR because of another CSR's behavior?
Why is it unreasonable to ask for an apology from higher-ups? Why is
it unreasonable to seek a resolution for a complaint that you can't
really put a price tag on? I think it becomes very subjective at that
point. Anyhow, thank you to all for your comments, even if some
disagree.

I couldn't agree more with you about the lack of respect and the way
some companies don't care. However, I have to take issue with the
idea that because you've been "wronged" that you are "owed"
something.

An apology, definitely, and in this case, I would say what they have
done so far would be sufficient. At least they responded to you and
responded quickly. A lot of companies (e.g. Expedia) would take their
sweet time responding to you, if at all. But why is the only
acceptable solution free airfare? How is that equivalent to the
infraction? How is disrespect worth a free flight for both of you,
anywhere you want to go, on another airline?

If Delta were the one responsible for causing you to miss the wedding
and completely botching your plans like this, I know that I would
support your argument 110%. But in this case you want something
tangible (and relatively costly) for a perceived slight in the heat of
a tense and stressful exchange with their staff. Yes they were wrong
to not behave more courteously and professionally, but why should that
cost them to that extent? I just can't see how you justify that. The
shortfall just doesn't equal your demand.

I am a former military spouse who raised 2 small kids alone during 2
deployments. I know that being a member/spouse to a soldier is hard
but please don't use that as a way to get freebies or special
consideration. Last time I checked, no one has been drafted lately
and soldiers and their families do get compensated though pay,
BAH,insurance,time off,etc. And for the love of God, don't start
whining about how poor soldiers are. No one everyone expects our
military members to be on food stamps. When my ex was in, we were
rolling in it between the pay and all of the benefits. Try surviving
on the outside and you will see how "rich" you are right now.

contacting military legal to see if they can back you up?

In your original letter you complained about Expedia as being the
source of your problem. Now you get two $50 vouchers and an apology
from Delta and you are still wanting more. As Nate pointed out that
is pretty good compensation from any airline nowdays.
If you want to continue this then keep contacting Expedia regarding
your original issues.

while I do agree with you that the situation was not at all handled
properly and I am very sorry you had to miss your friend's wedding, I
can't help but feel that your frustration is overriding your ability
to remain rational about this.

Delta at least did SOMETHING when the issue was ultimately with
Expedia. As for your wife's treatment, while they surely could have
been more sensitive, I can imagine tension was running high during
that conversation and tempers may have been running short on both
ends. Not that it is an excuse, but it should be put into
perspective.

And finally, as the sister of an active duty Navy officer currently
stationed in Iraq, I thank you for your service to our country.
However, I am disappointed that you would use that service as leverage
in this situation. You were not traveling on military business and
the situation had nothing to do with your job. Including that bit of
information was not relevant and a bit unfair given the way most
people in this country view the military. Your service is a
sacrifice, but it is also an honor and to use it in this way lessens
the value, IMO.

I hope you can come to some sort of resolution on this situation, be
it from Expedia or Delta.

Rude service is not acceptable, but two $50 vouchers and a form
apology are a pretty nice gesture considering the state of airline
customer service at this point in time.

I don't see why you are owed two free tickets. You were offered a
discount, so take it or leave it. They are not obligated to meet your
every demand for compensation.