K C

I am slightly confused as to what your complaint is...
Is it the fact that you had to pay more, or is it the fact that the
pharmacist was rude, or both??
I think that customer service should be a priority, and if it is a
problem at this Walgreens, you should go elsewhere. If it is the
price, your insurance is likely going to be the same no matter what
pharmacy you choose.

I wonder if she's speaking about Medicare Part B or D coverage. People
who have that type of coverage have a limit on how much they'll cover
and once they hit that limit then the copay becomes a certain
percentage of the retail price of the medication. Unfortunately, this
is out of the pharmacy's hands as they have nothing to do with
insurance copays. I don't even think having the doctor call them will
help either as technically, the insurance is still paying a portion of
the costs.

It seems they're also upset that the pharmacy did not inform her of
the price. Quite honestly, as a pharmacy tech, considering that we can
fill over 400 prescriptions at my pharmacy on a daily basis, it's
impossible for me to memorize everyone's copays and know which ones
were higher than the previous month. Because of that, I can see why
folks do not get phone calls regarding their copays. The only times
I'll mention a high copay is if a patient has dropped off a new script
for a pricey medication and I'll inform them upfront of the price or
if a patient specifically asks how much their copay is.

you would also have very unhappy customers (perhaps livid even?) if
you asked them to "come back later" to discuss their coverage