K C

Posted Thu July 9, 2009 12:00 pm, by DAPHNE G. written to Walgreen's

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I CAN IDENTIFY WITH ALL LTRS. REC'D HOWEVER MY MOST RECENTR PROBLEM W/WALGREENS ON APPROX. 6/17/09. I HAVE BEEN A CUSTOMER FOR OVER 20 YRS.AND WILL SOON BE AN EX CUSTOMER.THE PHARMASCIST ,HUMILIATED ME AND SAID FOR ALL TO HEAR THAT SHE DIDN'T HAVE TIME TO WASTE ON ME:INS. CO SAID I HAD REACHED MY LIMNIT FOR THE YR.SO INSTEAD OF LETTING ME KNOW THIS @AN APPROPRIATE TIME,SO I COULD CONTACT THEM I FOUND OUT THAT NIGHT THAT INSTEAD OF A 50. CO-PAY IT WOULD BE 248.THE NEXT DAY I WENT IN AND THE PHAR. BEGAN TO RAISE HER VOICE AND TELL ME THAT THE MEDS WERE 1500. AND I WAS LUCKY I COULD GET THEM FOR 248.THIS I S STILL NOT SOLVED EVEN W/ THE HELP OF MY DRS.OFFICE WHO SAID I SHOULD TAKE MY SCRIPTS ANY WHERE BUT THERE.ALL SHE HAD TO DO WAS TELL MY DRS. THAT THEY NEEDED AN OVERIDE FORM SUBMITTED TO TENET CHOICES MY CO-INS FOR MEDICARE. AS FOR ALL THE OTHER LTRS. I READ I THINK I'VE EXPERIANCED ALL OF THEM AT LEAST ONCE.WALGREENS EVIDENTLY HAS NEVER HEARD OF CUSTOMER SERVICE!!
I AM ONLT 1 OF QUITE A FEW WHO HAVE HAD PROBLEMS W/THIS PHAR. AND I HEAR A LOT OF CUSTOMERS ARE GOING ELSEWHERE. I FEEL SHE SHOULD AT LEAST MAKE AN APOLOGY TO ME AND START TO BE A GOOD EXAMLPE TO THE YOUNG PEOPLE WHO WORK AROUND HER.SHE SHOULD ALSO TRY TO BE MORE COMPASSIONATE AND NOT MAKE ANYONE WHO IS ALREADY IN NEED OF MEDS FEEL EVEN WORST
I AM NOT SURE THAT WITHOUT A TOTAL CHANGE OF PERSONEL THAT ANYTHING WILL EVER CHANGE.

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Re: K C by Nate! Posted Fri July 10, 2009 @ 2:40 PM I am slightly confused as to what your complaint is... Is it the fact that you had to pay more, or is it the fact that the pharmacist was rude, or both?? I think that customer service should be a priority, and if it is a problem at this Walgreens, you should go elsewhere. If it is the price, your insurance is likely going to be the same no matter what pharmacy you choose. Reply I'm confused... "Appropriate time" ? by PepperElf Posted Thu July 9, 2009 @ 10:33 PM "CO SAID I HAD REACHED MY LIMNIT FOR THE YR" Is there ever an "appropriate time" for them to tell you that? I cannot imagine them telling any customer to come back later (at an "appropriate time") for them to discuss it... not without receiving complaints about not getting the medication right away. Or complaints stating that "i can't come back later". I would suggest calling both the doctor and the insurance company to discuss the matter instead of trying to hash it out with a pharmacist. It won't require the pharmacist (or any employee) being fired. They have legal restrictions on what medications they prescribe based on state and federal law. Even a doctor's prescription cannot override those restrictions. Reply Limits... by PsychoSekc Fri July 10, 2009 @ 9:22 AM and i am betting... by PepperElf Sat July 11, 2009 @ 9:31 AM I've never done that.. by PsychoSekc Sat July 11, 2009 @ 1:28 PM